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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Friendly and informative on time
Business response:
Thank you for your kind words about your experience with us! We're delighted to hear that our team was friendly and informative, and that we were on time for your appointment. Our goal is to provide a welcoming environment where every customer feels valued and informed, so it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
I liked that they were ready for me at my 7:30am appointment and they completed my service on time. I liked too that I asked for a coupon and they readily provided it. Very good service.
Business response:
Thank you for your kind words about your experience with us! We're thrilled to hear that our team was ready for you at your 7:30 AM appointment and completed your service on time. We strive to respect our customers' time and ensure that appointments run smoothly. It's also great to know that we were able to provide you with a coupon when you asked, as we always aim to offer value and convenience to our customers. Our goal is to deliver very good service, and it sounds like we met that standard for you. We appreciate your fee... read more
I appreciated the quick communication and status updates.
Business response:
We are glad to hear that you appreciated the quick communication and status updates we provided. Keeping our customers informed is important to us, and we strive to ensure that everyone is well-informed throughout the process. Thank you for acknowledging our efforts, and we look forward to continuing to serve you with the same level of communication and service.
The recall took a little bit longer than expected, but the service manager apologized. The van driver was prompt and courteous.
Business response:
Thank you for your review! We appreciate your understanding regarding the slight delay with the recall service. We're glad to hear that the service manager apologized and that the van driver provided prompt and courteous service. We truly value your feedback and look forward to serving you again in the future!
Exce service department. Service manger Josh is the best!!
Business response:
Thank you for your review! We're thrilled to hear that you had an excellent experience with our service department and that Josh, our service manager, made a positive impression. Providing top-notch service and ensuring customer satisfaction is our priority, and it's great to know that our efforts are recognized. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Shop wasn't very busy and everyone was helpful and I was out in an hour.
Business response:
Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our team helpful and that we were able to get you back on the road within an hour. We know your time is valuable, and we appreciate you noticing our efficiency, especially on a less busy day. We look forward to assisting you with your automotive needs in the future!
Waited 5 hours to get the car done when I was told that it would take about an hour and half to finish.
Business response:
We apologize for the inconvenience you experienced during your visit. We understand that waiting 5 hours for your car when you were told it would take about an hour and a half is frustrating. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com to help us learn more about the situation.
There was no service performed on our Rav 4 on 2-28-2025. This had to be a mistake on someones part.
Business response:
Thank you for bringing this to our attention. We apologize for the mix-up and will look into the issue immediately. Please feel free to reach out to us directly so we can resolve this and ensure everything is correct. We appreciate your patience and understanding!
What I didn't like was I had to leave my car overnight no available times to get my car serviced. If you're gonna sell cars to have a good business, you need enough mechanics to work on the cars you are selling for basic needs, oil changes, tire, rotations, etc., etc.
Business response:
Thank you for your feedback! We understand how inconvenient it can be to have to leave your car overnight, and we sincerely apologize for the delay. We strive to provide efficient service, and we're actively working to ensure we have enough team members to meet the demand for routine services like oil changes and tire rotations. We appreciate your patience and hope to make your next visit even better!
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:30 a.m.