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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
The team is always very helpful.
Business response:
We appreciate your feedback and are pleased to hear that you consistently find our team helpful. Providing excellent customer service is a top priority for us, and it's rewarding to know that our efforts are making a positive impact. Thank you for taking the time to share your experience. We value your business and look forward to continuing to assist you in the future.
Straightforward dealing. Everything, including price spelled out ahead of time.
Business response:
Thank you for acknowledging our commitment to transparency! We're pleased to hear that you appreciated our straightforward approach and that we were able to clearly communicate all aspects of the deal, including the price, upfront. We believe in building trust through honest and open communication, and your feedback confirms that we're on the right track. We value your business and hope to have the opportunity to serve you again.
The staff was pleasant, knowledgeable and easy to deal with!
Business response:
Thank you for your kind words! We're thrilled to hear that our staff made your experience a positive one with their pleasant demeanor, knowledge, and ease of communication. Providing exceptional service is always our priority, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!
Everything was quick and smooth
Business response:
Awesome! We're so glad to hear that everything was quick and smooth for you. Thanks for the feedback! We look forward to servicing you in the future!
Job well done and car delivered on time.
Business response:
Thank you for your positive feedback! We're pleased to hear that we completed the job successfully and delivered your car on time. Meeting our customers' expectations for quality and punctuality is always our top priority. We appreciate you taking a moment to share your experience with us and we look forward to continuing to serve you in the future!
Smooth and easy process answered all my questions very friendly
Business response:
Thank you so much for your wonderful feedback! We're delighted to hear that your experience was smooth, easy, and that our team was friendly while addressing all of your questions. Providing clear communication and a comfortable customer experience is our top priority. We appreciate you taking the time to share your positive experience with us.
They forget little things but the major things they do well
Business response:
Thank you for your feedback! We're glad to hear that you're satisfied with how we handle the major aspects of our service. However, we apologize for any little things that may have been overlooked. We appreciate your insight, as it helps us improve and provide an even better experience for our customers. If you have any specific suggestions or concerns, please feel free to share. We value your support and look forward to serving you better in the future!
Had to go back three times.Wrong part ordered. Then they thought plastic bumper part could just be snapped on, but found that parts were needed to be removed before new part could be replaced. Once we figured it out, was efficiently done.
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the multiple visits and the initial challenges with the part ordering and installation process. We understand how frustrating this must have been for you. While we're glad that the issue was eventually resolved efficiently, we recognize that this situation fell short of our usual standards of service. Your feedback is valuable to us, and we will use it to improve our processes and training. We appreciate you... read more
You always do a great job, but your messaging system that is supposed to keep me updated is not so efficient. It was not updated so I didn't know if my car was ready and had to call finally close to closing. It also sent me a final bill for approval that had charges on it I had not approved and that I was not prepared to pay for this week. You might want to rethink that digital program.
Business response:
Thank you for your honest and detailed feedback. We appreciate you taking the time to share your experience, and we're particularly grateful for your candid observations about our messaging and digital communication system. While we're pleased to hear that our overall service continues to meet your expectations, we clearly have room for improvement. Thank you for your continued trust and for helping us become better.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:30 a.m.