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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Even tho I had called in to make an appointment, they did not seem to want to wait on me. They did find and fix the airbag malfunction, so I am happy with that!
Business response:
Thank you for taking the time to share your experience. We're glad to hear that the airbag issue was identified and resolved, and that you're satisfied with the outcome of your visit. We also appreciate your feedback regarding the appointment process. Your insights help us continue to improve the overall experience for all of our customers. If you have any additional thoughts you'd like to discuss, please feel free to reach out
My favorite and trust services in town
Business response:
Thank you for sharing that you consider us your favorite and most trusted service team in town! Building trust and lasting relationships with our customers is something we truly value. We're grateful for your confidence in us and look forward to continuing to provide the reliable service you count on.
It is a very nice waiting room and the wait was fairly quick. I was notified via text when my car had been checked over.
Business response:
Thank you for your feedback! We're glad to hear you were comfortable in our waiting room and that your wait was quick. It's great to know that our text notifications kept you informed throughout the process. We appreciate your support and look forward to serving you again soon!
There were some delays but I needed to have the car by a certain date & they came through.
Business response:
Thank you for your understanding and for sharing your experience. We appreciate your patience throughout the process, and we're glad to hear that we were able to meet your deadline. We know how important timing can be, and we're happy we could deliver the vehicle as needed. If there's anything further we can assist with, don't hesitate to reach out!
Fair price, fast service, easy in and out. Received an oil change card where after a certain number of services you get a free oil change.
Business response:
Thank you for your feedback! We're glad to hear you received fair pricing and fast, easy service. We hope you enjoy the benefits of the oil change card. We appreciate your business!
I mostly liked the service but there was a rather long wait for it to be completed. CT made service recommendations that I didn't want.
Business response:
Thank you for your feedback. We're glad to hear you were generally satisfied with the service, and we apologize for the longer-than-expected wait and any inconvenience caused by the service recommendations. Your input helps us improve, and we appreciate your business.
Prompt service, stayed in contact with everything that was going on
Business response:
Thank you for your feedback! We're glad you experienced prompt service and consistent communication throughout. We appreciate your business!
Crown Toyota is top notch service, knowledgeable, professional and there's not a person there that isn't kind. I appreciate them very much.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with the team at Crown Toyota. It means a lot to know that you found our staff to be knowledgeable, professional, and kindthat's exactly the experience we aim to provide every guest. We truly appreciate your support and look forward to serving you again!
Took over 90 minutes to do the oil change service WITH an appointment.
Business response:
Thank you for your feedback. We understand how valuable your time is, and we apologize for the delay in getting your oil change service completed. We aim to provide efficient service, especially for those with scheduled appointments, and we appreciate you bringing this to our attention. If you'd like to discuss this further, feel free to reach out. We hope to make your next experience more timely.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,529 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:00 a.m.