This profile has been claimed by the business owner or representative.
Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
they did several things to my truck changed out the brank fluid changed out the transmission fluid changed out the power sterring fluid and I got an oil change took abut 3 hours to get done
Larry, one of the service writers, did a great explaining to me the mechanical issues with my vehicle and followed through with completing the repairs even though they required an extra day in the shop.
Business response:
Thank you for sharing your experience. We're glad to hear that Larry took the time to thoroughly explain the mechanical issues with your vehicle and followed through with the necessary repairs, even with the extra time required. We appreciate your patience and trust in us, and we're happy to know that we were able to address your concerns. If you need any further assistance, please don't hesitate to reach out.
I like the fact that no matter when I requested my vehicle to be checked out, I was never told no I was never told I would have to make an appointment. I appreciate Crown Toyota service department. The staff is always friendly and smiling and seem to enjoy their job.
Business response:
Thank you for your thoughtful feedback! We're so glad to hear that our service department has consistently met your needs and that our team has made your experience a positive one. It's great to know that you appreciate their friendly and welcoming attitude. We truly value your trust in us and look forward to continuing to serve you in the future!
Recall assessment. Dropped off the night before. Service check was completed y 1030 am. Good communication and timely service.
Business response:
Thank you for sharing your experience. We're pleased to hear that your recall assessment was completed on time and that communication was clear throughout the process. We strive to provide timely and efficient service, and we're glad we met your expectations. We appreciate your feedback and look forward to assisting you again in the future.
Fast, friendly and professional!
Business response:
Thank you for the great feedback! We're thrilled to hear that you had a fast, friendly, and professional experience with us. We strive to make every visit just that easy! If you ever need anything else, we're here to help!
Told me would be around an hour, took over two hours. But they are very nice there. By the way I was the first car of the morning.
Business response:
We appreciate your feedback regarding your recent visit. We apologize for the delay in completing your service, which took longer than the estimated hour. Despite the delay, we are glad to hear that our staff treated you with kindness and respect. We look forward to serving you again in the future!
Got in at my designated appointment time. Service person was very kind and personable. Answered all my questions. Car finished very close to promised time. Overall very happy with Crown Toyota!!
Business response:
We're delighted to hear about your positive experience at Crown Toyota. It's wonderful that we were able to accommodate you at your designated appointment time, as we understand the value of our customers' schedules. Thank you for taking the time to share your feedback. We look forward to continuing to serve you with the same level of excellence in your future visit!
The service center always takes care of our RAV4 and our Honda. I appreciate there honesty and hard work. Thanks
Business response:
Thank you for your kind words about our service center! We're delighted to hear that we consistently take care of both your RAV4 and Honda, and that you appreciate our honesty and hard work. Our team strives to provide exceptional service, ensuring that every vehicle is treated with care and attention to detail. We value your trust and loyalty, and we look forward to continuing to serve you with the same level of professionalism and dedication in the future. Thank you for choosing us for your automotive needs!
Could have saved a trip if they checked to see if an update was available before I dropped car off
Business response:
Thank you for your feedback. We understand the importance of ensuring updates are checked ahead of time to save you time and effort. We sincerely apologize for any inconvenience this may have caused. In the future, if you have any concerns or would like to confirm the status of updates before your visit, please don't hesitate to reach out to Jon Paglino at 217-872-5050. We appreciate your business and hope to better serve you in the future.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:30 a.m.