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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They always do a good job..very satisfied
Business response:
Thank you for your review! We're delighted to hear that our team consistently delivers quality service and that you're completely satisfied. Your trust means everything to us, and we look forward to continuing to provide excellent service.
Took care of me immediately. Excellent service today.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that our team provided immediate attention and excellent service. Your satisfaction means everything to us, and we look forward to serving you in the future.
The service was excellent, as usual, and I was able to use a coupon which helped lower the cost of the services.
Business response:
Thank you for sharing your positive experience! We're delighted the service was excellent and that the coupon helped make it more affordable. Your satisfaction means a great deal to us, and we look forward to continuing to provide quality service.
I sold this car years ago. Remove it from my records.
Business response:
Thank you for your note and for the positive feedback! For assistance with this process, please reach out to us at Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can handle it directly and promptly.
Provides detailed information on all services performed. Waited for work completion in a nice waiting room.
Business response:
Thank you for your positive feedback! We're thrilled you appreciated the detailed service information and found our waiting room comfortable. We appreciate you choosing Crown Toyota and look forward to serving you again.
Came in for tire rotation and service and they did a great job!
Business response:
Thank you for the positive feedback! We're glad our team did a great job with your tire rotation and service. We appreciate your business and look forward to serving you again.
They always take great care of us.
Business response:
We are pleased to hear that you feel well cared for during your visits with us. Your loyalty means so much to our team at Crown Toyota. We strive to provide exceptional service that keeps our customers coming back, and it sounds like we are meeting that goal for you. Thank you for your kind words.
Professional but wait time could be better.
Business response:
We are grateful for your feedback and appreciate you taking the time to share your experience with us. Your acknowledgment of our professional service means a great deal to our team. We understand that wait times are an important part of your overall experience, and we continuously work to better serve our customers. Your input helps us identify areas where we can improve. We value your business and look forward to providing you with an even better experience in the future.
On Saturdays they need to employ more people an hour and a half to rotate tires is way too long with the schedule appointment. The mechanics do a great job and they work hard, but you need more people.
Business response:
We genuinely appreciate your recognition of our mechanics' dedication and quality workmanship. Your observation about Saturday staffing levels is insightful feedback that highlights an important operational consideration for us. We recognize that scheduling an appointment should mean efficient, timely service that respects your schedule. Your experience points to an area where we can make meaningful improvements to better serve our customers who visit us on weekends. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com ... read more
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,680 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:00 a.m.