DaBella

Business response:

At DaBella we live by our mission We Lead. We Care. We Grow. That means delivering on promises with quality products, clear communication, and strong warranties that protect families and their homes. While reviews online may vary, our focus remains on seeing every project through with care and value. We remain committed to homeowners who trust us with their siding, roofing, and window needs. 

Business response:

Thank you for sharing your experience with us. At DaBella, our mission is simple: We Lead. We Care. We Grow. That means we are committed to leading with professionalism, caring for families and their homes, and growing through every opportunity to serve. We understand how important communication is during the early stages of a project. Our process is designed so that dedicated teams work together behind the scenes to keep your project on track, even if your project lead is not immediately available by phone. Scope changes a... read more

Business response:

Thank you for bringing this to our attention. We apologize for the inappropriate pressure you experienced during the sales presentation. Your concerns about Conner Campbell's approach have been noted, and we understand how frustrating it must have been to feel pushed into making a decision when you clearly explained your situation regarding the inherited property and your mother-in-law's location. We recognize that respect for our customers and their circumstances is fundamental to building trust. Every homeowner deserves t... read more

Business response:

Thank you for sharing your feedback. At DaBella, We Care for families and their homes, and we want every homeowner to feel comfortable and informed when making decisions about their projects. We understand how important it is to feel confident in both the process and the investment. To clarify, DaBella provides an all-in-one service that includes premium products, certified installation, and ongoing warranty support. Because of this, our pricing structure is presented as a complete project rather than broken down by individ... read more

Business response:

Thank you for sharing your feedback. We truly value the opportunity to hear from members of the community, as it helps us grow and improve how we serve families and their homes. At DaBella, our mission is to connect with homeowners in a meaningful and respectful way. We are committed to ensuring that our outreach methods reflect the same care and integrity we bring to every project we complete, Please contact our Customer Service team at (855) 322-3552 Option 1 so we can address your specific experience and work to prevent ... read more

Business response:

Thank you for taking the time to share your experience. The individual who visited your home was an appointment setter, not a salesperson. Their role is to ask basic questions such as availability and decision-maker status—so we can ensure homeowners are present for a consultation only if they choose to proceed with a free inspection. No purchase is ever required for that service. We understand and respect that a “No Soliciting” sign represents your preference, and we train our team members to remain professional and courte... read more

Business response:

Thank you for taking the time to share your feedback. At DaBella, we take great pride in the work we do and in the partnerships we form with homeowners throughout their remodeling projects. To clarify, DaBella does not offer metal roofing, and that scope is clearly outlined in our project agreements. We also want to note that any areas of concern around your patio or carport were existing issues prior to our work. Our team’s goal is to address roofing needs thoroughly, but we do so within the scope and limitations of the co... read more

Business response:

Thank you for taking the time to share your feedback. We understand and respect that a “No Soliciting” sign represents a homeowner’s preference, and we train our teams to remain professional and courteous at every doorstep. In accordance with California Senate Bill 946 and local San Diego guidelines, door-to-door outreach does not require a permit and is not considered illegal, even when such signs are present—it’s regarded as a request rather than an enforceable restriction. That said, our intent is never to create frustra... read more

Business response:

We’re regret hearing that you had a negative experience Gail and thank you for sharing it with us. We’re committed to delivering the best service possible, and we’d love to hear more if we failed to meet that expectation. Please reach out to our Customer Care team at (855) 322-3552 and select option 1.