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DaBella
- Contractors
- San Diego, CA
About this business
Location details
3333 Camino Del Rio S, Suite 230, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I wish I could give zero stars as we have not had a positive experience and we still don't have windows. We were promised in May 2023 that we would have windows quickly and we still don't have a completed service. It is impossible to get in touch with anyone, they don't send updates when there are delays, and they don't show up for appointments. We've also asked for our tenants not to be disturbed and they've show up without warning. AVOID THIS COMPANY AT ALL COSTS! Still trying to get an update after phones and an email to ... read more
Business response:
Hi Tracey, Thank you for bringing this to our attention. I will DM you for more information and can provide you a project update.
We had an appointment scheduled and they never showed up or called. I attempted to contact them with no response.
Business response:
We apologize for the inconvenience you experienced with our company. We appreciate you bringing this to our attention and we will work to ensure that our procedures are improved.
Great experience. Tina and James showed up with bright smiles and experienced attitudes. They really took the time to explain their products and pricing. We can't wait to see how our new bathroom will turn out. Thanks for the hard work!
Business response:
Thank you for taking the time to leave such a positive review. We are thrilled to hear that Tina and James provided excellent service and made sure to explain everything thoroughly. We appreciate your kind words and look forward to delivering a fantastic new bathroom for you.
Initial meet and greet went well. During measuring a lot of questions about making decision today. I expressly indicated I would not be making decision today. They kept acknowledging my no and said they respected my decision. Only to ask what would it take to make a decision today. Wrote up 3 proposals best with triple pane windows, next best double pane and thirdly cheapest. I again said I was not choosing today. On the proposal sheet they drew two houses one with one tick mark inside and the other with 3 tick marks in it a... read more
Business response:
Thank you for bringing your experience to our attention. We sincerely apologize for the negative encounter you had during the sales pitch, as it is not reflective of the level of service we strive to provide. We deeply regret any discomfort or disrespect you may have felt throughout the interaction. It is never our intention to pressure customers into making uninformed decisions or disregard their stated preferences. We apologize for any miscommunication or misunderstanding that may have occurred during the process. The be... read more
Just had a visit from a sales rep nearly at 8pm. Sales rep was very sarcastic when I told him I don't have time for this and have to get back to taking care of my young children. Definitely not considering doing business here for anything.
Can I put zero stars? Still getting the run-around. Still don't have communication from them about when my windows will be installed. Did they just steal my deposit? Will it take a year to get my windows? Your sales pitch talks a lot about the "family", "welcome to the DaBella family." Do ya'll never talk to and avoid your family? Lady on the phone tells me I would need to check with sales rep, sales rep says gotta check with manager. Very unprofessional. I would never recommend this company. Nobody knows what's going on. Wh... read more
Business response:
Thank you for this information, Carissa. We are going to task the local branch with updating you immediately on this.
Nina is a gem to work with! She really clearly explains how everything works and what to expect. Definitely feel in good hands with her!
Business response:
Thank you so much for the kind words, Alex!!
DaBella has installed new windows in our house and it's been a game changer. Worked with Nina, who was very clear about the options and what would best suit our needs. The installation team was meticulous and respectful of our home. Noticeable reduction in noise and better temperature control since the windows were installed. Yes, it's a premium service, but well worth it.
Business response:
This is simply wonderful news, Simone! Thank you for the great report!
Amazing experience! Nina is super charming and really knows her stuff. Will definitely be trusting her with my future home needs.
Business response:
Thank you so much for meeting with Nina! It was a pleasure!!
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 551 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.