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DaBella
- Contractors
- San Diego, CA
About this business
Location details
3333 Camino Del Rio S, Suite 230, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give minus stars I would!! DaBella came through Angie's List so I trusted the Refferal. it was supposed to be 4-6 wee wait for installation and they are finally done, 7 months later. lack in customer servic, the windows are not worth the price, the installers are NOT factory trained as a matter of fact they were sub contracted from a subcontractor!! I wouldn't recommend Dabella to anyone, seriously, I don't know how they are in business!
Business response:
We appreciate you taking the time to leave us a review. I see you have been in contact today with our Customer Service Team, to discuss this matter. We look forward to working with you on this matter.
MEET WITH LEON AND CONNER YESTERDAY. Great salesman, know what there talking about , Straight to the point no hassle, showed up on time, great customer service. Highly recommend them they make u feel as if they were apart of your family. DaBELLA
Business response:
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Leon and Conner provided great customer service.
Very rude and disrespectful reps very pushy. Please have provide more training skills for them, I called to complain and customer service didn't even bother to ask what address they went to.
Business response:
We appreciate your feedback and will take it into consideration as we strive to provide better training and improve our customer service. Thank you for bringing this to our attention.
Contracted for windows July 23'. They came today for the 3rd time with the wrong order!!!. Contracted for a roof that they rescheduled 7 times, but at least i was able to cancel the contract. The worst customer service I have ever experienced. Called in November responded to in Jan 24'. Steer real clear of this company!!!! Worst ever. Give it a 0 if I could!
Business response:
Thank you for bringing your concerns to our attention. Due to limited information in the review, we are not able to look up your account. Please reach out to a member of our team at 855-322-3552 opt 1 to address any unanswered questions or concerns. We look forward to connecting with you.
As of December 2023, our French doors were finally installed (the extra delay in October was due to them ordering/delivering the wrong door ). It took about 8 hours for the guys to install the door. It looks beautiful, I just wish it didn't take almost a year to have it installed. They also took off $1,000 for our troubles (I'd argue for more off TBH). Yes, the work was quality; BUT I will emphasize with the lack of communication, revolving door of project managers and slow service, we do not recommend DaBella.
Business response:
Thank you for reaching out to us Christine and addressing your concerns. It shows an install is in progress, but a member of our team will be reaching out to you to address aby other questions or concerns. We look forward to speaking with you.
Leon is SUCH a gentle lion. My mom looks at him with such love and respect. He came into our lives when SDG&E screwed us. These windows are going to be life changing. He is now family!
Business response:
Thank you for taking the time to leave this review. We are glad that Leon provided excellent service and that the windows will make a positive impact in your life. We appreciate your business and look forward to serving you and your family in the future.
I wish I could give zero stars as we have not had a positive experience and we still don't have windows. We were promised in May 2023 that we would have windows quickly and we still don't have a completed service. It is impossible to get in touch with anyone, they don't send updates when there are delays, and they don't show up for appointments. We've also asked for our tenants not to be disturbed and they've show up without warning. AVOID THIS COMPANY AT ALL COSTS! Still trying to get an update after phones and an email to ... read more
Business response:
Hi Tracey, Thank you for bringing this to our attention. I will DM you for more information and can provide you a project update.
We had an appointment scheduled and they never showed up or called. I attempted to contact them with no response.
Business response:
We apologize for the inconvenience you experienced with our company. We appreciate you bringing this to our attention and we will work to ensure that our procedures are improved.
Great experience. Tina and James showed up with bright smiles and experienced attitudes. They really took the time to explain their products and pricing. We can't wait to see how our new bathroom will turn out. Thanks for the hard work!
Business response:
Thank you for taking the time to leave such a positive review. We are thrilled to hear that Tina and James provided excellent service and made sure to explain everything thoroughly. We appreciate your kind words and look forward to delivering a fantastic new bathroom for you.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 577 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.