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DaBella
- Contractors
- San Diego, CA
About this business
Location details
3333 Camino Del Rio S, Suite 230, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial meet and greet went well. During measuring a lot of questions about making decision today. I expressly indicated I would not be making decision today. They kept acknowledging my no and said they respected my decision. Only to ask what would it take to make a decision today. Wrote up 3 proposals best with triple pane windows, next best double pane and thirdly cheapest. I again said I was not choosing today. On the proposal sheet they drew two houses one with one tick mark inside and the other with 3 tick marks in it a... read more
Business response:
Thank you for bringing your experience to our attention. We sincerely apologize for the negative encounter you had during the sales pitch, as it is not reflective of the level of service we strive to provide. We deeply regret any discomfort or disrespect you may have felt throughout the interaction. It is never our intention to pressure customers into making uninformed decisions or disregard their stated preferences. We apologize for any miscommunication or misunderstanding that may have occurred during the process. The be... read more
Just had a visit from a sales rep nearly at 8pm. Sales rep was very sarcastic when I told him I don't have time for this and have to get back to taking care of my young children. Definitely not considering doing business here for anything.
Can I put zero stars? Still getting the run-around. Still don't have communication from them about when my windows will be installed. Did they just steal my deposit? Will it take a year to get my windows? Your sales pitch talks a lot about the "family", "welcome to the DaBella family." Do ya'll never talk to and avoid your family? Lady on the phone tells me I would need to check with sales rep, sales rep says gotta check with manager. Very unprofessional. I would never recommend this company. Nobody knows what's going on. Wh... read more
Business response:
Thank you for this information, Carissa. We are going to task the local branch with updating you immediately on this.
Nina is a gem to work with! She really clearly explains how everything works and what to expect. Definitely feel in good hands with her!
Business response:
Thank you so much for the kind words, Alex!!
DaBella has installed new windows in our house and it's been a game changer. Worked with Nina, who was very clear about the options and what would best suit our needs. The installation team was meticulous and respectful of our home. Noticeable reduction in noise and better temperature control since the windows were installed. Yes, it's a premium service, but well worth it.
Business response:
This is simply wonderful news, Simone! Thank you for the great report!
Amazing experience! Nina is super charming and really knows her stuff. Will definitely be trusting her with my future home needs.
Business response:
Thank you so much for meeting with Nina! It was a pleasure!!
A remarkable experience! Nina and Darrell were professional, personable and attentive to our unique needs. They came up with an excellent solution. One felt comfortable leaving such an important window replacement project in Dabella's hands. Best regards,
Business response:
Thank you for the wonderful review, Moran!
Please train your sales rep to be more RESPECTFUL and STOP BEING SUPER PUSHY when a customer already expressed they are not interested and have no needs. Multiple follow up phone calls and sales rep revisiting multiple times is becoming stressful. 8pm is when people just want to chill from the day and not want to deal with any type of solicitation.
Business response:
Thank you very much for this information, Marlene. We are going to use this comment as a training tool moving forward so that another homeowner doesn't have to endure what you went through. Please accept our deepest apologies for the suffering we may have caused.
On Tuesday, 4/25/2023, the person answering the phone said that she was in a meeting and that she would get us the paperwork to cancel our order in about an hour. As usual, we did not hear back from them the rest of the day. We really wanted our door/window that was promised at the end of January but it has been a nightmare dealing with this company. Give us our money back so that we can give our business to a reputable company!
Business response:
Thank you very much for this information, Wafaa. We are tasking the local branch with getting this project rolling immediately. Please bear with us as we determine what the issue is exactly.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 577 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.