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DaBella
- Contractors
- San Diego, CA
About this business
Location details
3333 Camino Del Rio S, Suite 230, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This organization is a train wreck. Sales people appeared to be very knowledgeable and detailed in review of our roof and repairs it needed. Signed a contract and then the problems started. Scheduled pushed 4+ times then got a firm commitment and the solar folks came to remove our panels. Roof crew was supposed to be in the next day. Then we waited and waited and waited some more. End result, they paid to have solar removed and reinstalled and will never let this organization touch anything on my property ever.
Business response:
We apologize for any inconvenience this may have cause. We take your feedback seriously. We will address the issues you have raised to our attention. If you need immediate assistance, contact us at 855-322-3552 and select option 1.
The salesman was great but... We signed a contract in October and they still aren't done (now mid-April). Delay after delay. I've asked for weekly updates and just get crickets. They schedule a day to be here to continue the work and then just don't show up with no explanation or apology. They replaced a plank in our ceiling with a rough slab of wood and we can now see the tiles on the roof through the ceiling. They put the solar panels on a North facing roof which is just dumb and not what we had requested. Really horrid. A... read more
Business response:
Thank you for bringing your concerns to our attention. Your concerns are extremely important to us. We need more information to access your account and would love to address these concerns. Please reach out to our service team at 855-322-3552 opt 1. We look forward to connecting with you.
I was lied to for a month about the status of my job. I was told from everyone from the salesman to o the customer service office that we were just waiting for the city to approve permits. The truth was that permits were not applied for over a month. Now the permit sits idle with the city awaiting updates. My confidence that my roof is ever going to fixed is very low, but the contract is pretty air tight in their favor. There are better, cheaper, more honest roofing companies out there. Use one of them.
Business response:
Hi JM, Thank you for bringing your concerns to our attention. We would love to address any concerns you may have. Due to limited information in the review, I am unable to look up your account. Please reach out to a member of our service team at 855-322-3552 opt 1. We look forward to connecting with you.
Just an update on our ordeal that we posted about beginning a month ago. Dabella agreed to reimburse us for work done to repair interior damage that was caused by the leak in the new roof they put in. That was a good start. I had to find the company and then turn in the receipt for work done once work is completed. Fine. I understand that. I find a mold remediation company, and they come to my house and demo the affected area, and find that there are missing panels in my roof!! Apparently when Dabella was putting on the new ... read more
Business response:
Thank you for bringing your concerns to our attention. Your concerns have been heard and received. If you have any further concerns or unanswered questions, we can address please reach out to our service team at 855-322-3552 opt 1.
Do not use! Contract signed in November 2033, still don't have a roof end of February 2024 and now not scheduled until March. Typical lame contractor who doesn't know how to manage their projects. They do not give you project information unless you call them! Delayed start date 3 times in the same week. Problems continue. Project completed but solar panels put in the wrong location, not the fault of the roofers they were given the wrong plans by Dabella. Fascia installed incorrectly. Overhand wood replacement done incorrectl... read more
Business response:
Hi Matt, We appreciate you bringing your concerns to our attention. I am not able to view your account to assist due to limited information in the review. Please reach out to our service team at 855-322-3552 opt 1. We look forward to assisting you.
If I could give minus stars I would!! DaBella came through Angie's List so I trusted the Refferal. it was supposed to be 4-6 wee wait for installation and they are finally done, 7 months later. lack in customer servic, the windows are not worth the price, the installers are NOT factory trained as a matter of fact they were sub contracted from a subcontractor!! I wouldn't recommend Dabella to anyone, seriously, I don't know how they are in business!
Business response:
We appreciate you taking the time to leave us a review. I see you have been in contact today with our Customer Service Team, to discuss this matter. We look forward to working with you on this matter.
MEET WITH LEON AND CONNER YESTERDAY. Great salesman, know what there talking about , Straight to the point no hassle, showed up on time, great customer service. Highly recommend them they make u feel as if they were apart of your family. DaBELLA
Business response:
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Leon and Conner provided great customer service.
Very rude and disrespectful reps very pushy. Please have provide more training skills for them, I called to complain and customer service didn't even bother to ask what address they went to.
Business response:
We appreciate your feedback and will take it into consideration as we strive to provide better training and improve our customer service. Thank you for bringing this to our attention.
Contracted for windows July 23'. They came today for the 3rd time with the wrong order!!!. Contracted for a roof that they rescheduled 7 times, but at least i was able to cancel the contract. The worst customer service I have ever experienced. Called in November responded to in Jan 24'. Steer real clear of this company!!!! Worst ever. Give it a 0 if I could!
Business response:
Thank you for bringing your concerns to our attention. Due to limited information in the review, we are not able to look up your account. Please reach out to a member of our team at 855-322-3552 opt 1 to address any unanswered questions or concerns. We look forward to connecting with you.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 583 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 8:00 a.m.