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DaBella
- Contractors
- San Diego, CA
About this business
Location details
3333 Camino Del Rio S, Suite 230, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hayden took his time to explain every single details to us and followed up on us through out the process. The crew took 4 days to complete our roof and did a fantastic and very thorough job. Highly recommend.
Business response:
We are honored to have provided you with a thorough and fantastic job on your roof. Thank you for sharing your experience!
Stay away from this company no matter what! They are shysters and don't know what the hell they are doing. Once they get your deposit (they even took an illegal amount from me) they just jack you around over and over again. Steer clear. That's all I have to say without going into a lot of detail.
Business response:
We're unhappy to hear about your experience, and we take your feedback very seriously. We want to assure you that no illegal activity takes place within our business. We always strive to be transparent and fair with all of our customers. If you'd like to discuss your concerns further or need assistance, please don't hesitate to reach out to us directly at 855-322-3552 and select option 1. We're here to help and resolve any issues you may have.
Stay away from this company. They installed my roof in Mar 23. Screwed up everything about the installation. Fought with them through most of 23. Then they sent out their regional manager Max, he tells me "trust me and let me make this right" that has been almost 4 months ago, still nothing. Every time I try and call him, he is in a meeting. This should be improper install as well as warranty work but they are not honoring it. I think the owner Donnie McMillan is asleep at the wheel of his company. DONT USE THEM, FIND SOMEON... read more
Business response:
Thank you for sharing your feedback. We are truly sorry for the frustrations you’ve experienced and the negative impact this has had on your project. Please know that we take these matters seriously, and we deeply regret that your experience did not meet the high standards we strive to maintain. Hi Brian, we have addressed the issues you mentioned and have been in contact with you to resolve them. Our team has been working diligently to ensure that the necessary corrections are made. We understand your dissatisfaction and a... read more
Terrible communication from this company and being promised the work will get completed within 2 1/2 days for my shower took 4 days to install and 3 weeks waiting from the moment it was demolished. The quality work felt very diy and the cost not worth it. The installer who came doesn't work for da bella they are their own contractor like seriously. The sales people didn't let me do comparisons with other companies prior and I'm dreading that I should've listened to my gut and looked around some more. I will not get any work ... read more
Business response:
We are concerned to hear about your experience with DaBella. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for bringing this to our attention.
This organization is a train wreck. Sales people appeared to be very knowledgeable and detailed in review of our roof and repairs it needed. Signed a contract and then the problems started. Scheduled pushed 4+ times then got a firm commitment and the solar folks came to remove our panels. Roof crew was supposed to be in the next day. Then we waited and waited and waited some more. End result, they paid to have solar removed and reinstalled and will never let this organization touch anything on my property ever.
Business response:
We apologize for any inconvenience this may have cause. We take your feedback seriously. We will address the issues you have raised to our attention. If you need immediate assistance, contact us at 855-322-3552 and select option 1.
The salesman was great but... We signed a contract in October and they still aren't done (now mid-April). Delay after delay. I've asked for weekly updates and just get crickets. They schedule a day to be here to continue the work and then just don't show up with no explanation or apology. They replaced a plank in our ceiling with a rough slab of wood and we can now see the tiles on the roof through the ceiling. They put the solar panels on a North facing roof which is just dumb and not what we had requested. Really horrid. A... read more
Business response:
Thank you for bringing your concerns to our attention. Your concerns are extremely important to us. We need more information to access your account and would love to address these concerns. Please reach out to our service team at 855-322-3552 opt 1. We look forward to connecting with you.
I was lied to for a month about the status of my job. I was told from everyone from the salesman to o the customer service office that we were just waiting for the city to approve permits. The truth was that permits were not applied for over a month. Now the permit sits idle with the city awaiting updates. My confidence that my roof is ever going to fixed is very low, but the contract is pretty air tight in their favor. There are better, cheaper, more honest roofing companies out there. Use one of them.
Business response:
Hi JM, Thank you for bringing your concerns to our attention. We would love to address any concerns you may have. Due to limited information in the review, I am unable to look up your account. Please reach out to a member of our service team at 855-322-3552 opt 1. We look forward to connecting with you.
Just an update on our ordeal that we posted about beginning a month ago. Dabella agreed to reimburse us for work done to repair interior damage that was caused by the leak in the new roof they put in. That was a good start. I had to find the company and then turn in the receipt for work done once work is completed. Fine. I understand that. I find a mold remediation company, and they come to my house and demo the affected area, and find that there are missing panels in my roof!! Apparently when Dabella was putting on the new ... read more
Business response:
Thank you for bringing your concerns to our attention. Your concerns have been heard and received. If you have any further concerns or unanswered questions, we can address please reach out to our service team at 855-322-3552 opt 1.
Do not use! Contract signed in November 2033, still don't have a roof end of February 2024 and now not scheduled until March. Typical lame contractor who doesn't know how to manage their projects. They do not give you project information unless you call them! Delayed start date 3 times in the same week. Problems continue. Project completed but solar panels put in the wrong location, not the fault of the roofers they were given the wrong plans by Dabella. Fascia installed incorrectly. Overhand wood replacement done incorrectl... read more
Business response:
Hi Matt, We appreciate you bringing your concerns to our attention. I am not able to view your account to assist due to limited information in the review. Please reach out to our service team at 855-322-3552 opt 1. We look forward to assisting you.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 577 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.