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DaBella
- Contractors
- Hillsboro, OR
About this business
Location details
3495 NE Aloclek Dr, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I told them I was on a time frame and needed it done by a certain time. They kept delaying and I was delayed on my leaving town. They charged me for items and didn’t deliver, nor did I receive a refund. I would not recommend and when they called asking to do other work,I told them no, I would hire someone else.
Business response:
Hello and thank you for your feedback. I sincerely apologize if you had a less than ideal experience with us, but we would like the opportunity to address your concerns and make things right - if convenient please give my Customer Service Manager a call at (503) 431-2814, thank you.
ASHER KING AND LAURYN DAVIDSON CAME TO OUR HOME TO HELP ME CHOSE WHICH PATIO DOOR I WANTED IN THE MASTER BEDROOM. I AM DISABLED BY CRIPPLING PAIN AND DUE TO TWO BROKEN HERRINGTON RODS IN MY BACK HAVE TO SIT AND WALK MY WHEELCHAIR. THEY MADE SURE THERE WOULD BE ROOM FOR ME TO NAVIGATE THE DOOR AND LET ME KNOW THE DOOR WOULD NEED A RAMP OVER THE TRACK FOR HELPING THE CHAIR GO OVER. IN FACT, THEY SPENT A GREAT DEAL OF TIME TO THE DOOR I WOULD NEED. WE DISCUSSED PROBLEMS THAT WOULD HAVE TO BE MET TO REPLACE MY OLD PATIO DOOR. BO... read more
Business response:
We can't wait to get this started for you! Thank you for the review!
Too much went wrong to list here. Suffice it to say, the company was very unresponsive to all the issues that arose. The guys who actually put up the siding were great. But the people at DaBella were horrible. I would definitely not recommend this company.
Business response:
Thank you for the feedback, [Member Name Removed]. We have since made huge strides in our communication and look forward to the day we can show you that with a new project.
I can not and will not ever recommend this company. By far this is the worst encounter I’ve had with a home improvement project. The salespeople, Alex and hailey, and the website sold me on family. I liked hearing that and was even ok with spending more money than my previous quotes because they made me feel comfortable and like I was a priority. I now know what they told me is false about family and wanting the best for me. All my siding, two dumpsters and a porta potty were placed on the street and I was given a start date... read more
Business response:
We're deeply sorry about that frustration with that particular work crew. They were held accountable to that. We wish you the best and hope you enjoy your newfound energy efficiency with the siding.
Salesmen was very high pressure and insulting, appointment was for 90 min and he took 4 hours trying to get us to sign a contract.
Business response:
Thank you for the feedback [Member Name Removed], and I apologize that you had a less than ideal experience with our specialists. Our specialists are meant to be helpful, that is not how we train them and we will absolutely be taking the necessary action to ensure this does not happen again. I apologize for your experience, but I wish you the best with your project, take care.
I was told this would be a 3-4 day job and it took more than 2 weeks. I was told debris would be removed at the end of each workday. After 2 days I asked them to remove the debris that was blocking the side of the house. Debris was also tossed onto the plants in the front yard, breaking major portions of the plants or destroying them all together. There were days where no one showed up and often there was only one worker. Phone calls and requests often went unanswered. I would not rehire nor would I recommend.
Business response:
Hello there, thank you for the feedback. I sincerely apologize for the way your project was handled, that is not how we do business and not how we operate, and we are taking the necessary action to ensure this does not happen again. We are also actively working on improving our communication. Again I am sorry for what you experienced, but we appreciate your feedback because it helps us improve as a company.
Two reps from DaBell came out to measure and quote my 1951 Portland house for new triple pane windows. I was told this would take no longer than one and a half hours. Well, it ended up taking FOUR AND A HALF HOURS of very high pressure salesmanship. I really felt like I was at a car dealership. Except this dealer was sitting in my livingroom expecting my to pay $50,000 for 25 windows. What a nightmare!
Business response:
We appreciate your feedback. Thank you for letting us speak with you on the phone to address your concerns, take care.
A salesperson came knocking on my door about 5 minutes ago which was 7:35 pm on a Friday night! I tried to stop his talking but he would not listen. Finally I raised my voice to tell him to stop. He just started up again. I wouldn’t use dabella now and the funny thing is we just had our windows replaced and are looking at siding contractors! Dabella solicitors are bad enough but to have them come by after 6:00 is just wrong.
Business response:
Hello and thank you so much for your feedback. We sincerely apologize for the frustration caused, that is not how we train our representatives to behave and not how we operate as a company. We were able to identify the person that knocked on your door, and we are taking corrective action to make sure this does not happen again. We truly apologize for what happened, but we do appreciate your feedback because it will help us improve as a company, take care.
The reps who showed up to do the presentation were great, the windows seemed very well made. Very professional and they made sure we had all the info before we agreed. However, upon agreeing the way we were treated changed drastically in my opinion. We gave a check for the deposit amount the reps asked for and were notified of the 3 day cancellation policy. The very next morning we get a call from one of our reps saying they can't do our job, that they only do triple pane windows for jobs of "more than 4 windows" (we wanted ... read more
Business response:
That is incredibly bizarre and we're so sorry that was your experience! It seems that we were held up by some finance approval issues and regret that we couldn't get the project started as a result. We've since addressed the problem and still wish you the best.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 4,907 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 7:00 a.m.