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DaBella
- Contractors
- Hillsboro, OR
About this business
Location details
3495 NE Aloclek Dr, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT HIRE!!! After a very long and informational sales pitch reminiscent of an auto salesman..we wwere very pressured to sign a contract then and there.... During the roof install the workers broke our porch light off, and even though they haphazardly put it back up the lens was broken. After a week or so I finally managed to speak with install manager and they promised me a check 2 weeks ago since I complained and sent them pictures, but I still had to call and not get any response . They are sure prompt and pushy when th... read more
I did not apreciate the high pressure sales. I felt like I was being sold a used car. When I am making a purchase as large as a roof I want to consider all of my options, not just DaBella. I didn't like how the salesman called his "Manager" to see if he could get me a deal. The "Manager" suggested a different type of shingle. The salesman had that shingle with him. The salesman obviously knew of this shingle because he had it with him. Also, the price is 2X any other bid I have received from other companies. In addition I di... read more
Business response:
Hello [Member Name Removed], thank you for the review. While we apologize for any misunderstanding when we spoke with you over the phone in scheduling your appointment, our estimates do take longer than most, thus why we request 60-90 of your time. We want all of our customers to have a great educational experience and the opportunity to learn more about our company, the differences we provide, along with the top quality American made products we have to offer, as well as covering many quality product options so the prices a... read more
I have to wait two months
Never got an estimate, as they wanted life history before they would even schedule. Now, even tho our project is done (another contractor) DaBella will not stop calling and emailing us. I have repeatedly told them to stop, and they won't. There is no way to stop their emails or phone calls. They are annoying spanners, and WILL NOT stop.
Business response:
Dear Member, Our company values all of our customers and any feedback that is provided. We originally received your information in August 25th via an online submission requesting a free roofing estimate. We always want to provide customer service and wanted to follow up to make sure the project was completed. We were unable to speak to anyone since September 9th and were not aware you did not want our services at this time. Had we received a request that we stop calling, we would have immediately put your contact info on our... read more
I needed 3 windows replaced in my basement. I called DeBella on the phone and told them the rough dimensions of the windows, that they were in a daylight basement and that this was the entire project. on the phone i was told the appointment could take 60 minutes. that seemed excessive but i was told they could provide a quote and do measurements that day. the sales rep arrived on time and than asked if my wife was home. i thought that was odd but told him that she was not. that apparently started things on the wrong track. f... read more
Business response:
Dear Member, Thank you for speaking to us on the phone today and accepting our apologies when we addressed your concerns. We are a family company, so we do request that all homeowners or decision makers be present for the estimate if possible, no matter who requests the estimate, male and female alike. We would have asked for you to be present as well if your spouse had been the only one home. The reason for this is that we are very option rich, offering a wide variety of color and style options that we like to go through wi... read more
I needed 3 windows replaced in my basement. I called DeBella on the phone and told them the rough dimensions of the windows, that they were in a daylight basement and that this was the entire project. on the phone i was told the appointment could take 60 minutes. that seemed excessive but i was told they could provide a quote and do measurements that day. the sales rep arrived on time and than asked if my wife was home. i thought that was odd but told him that she was not. that apparently started things on the wrong track. f... read more
Terrible--the estimators showed up late. We specifically asked for a bid only on replacing our garage roof. They immediately tried to sell us all other kinds of services. And the estimators were not prepared to exam the garage roof. They looked at it, wrote up a bid and wouldn't show it to us unless we agreed to buy their services. What a scam! I can't believe they have such a high rating.
Business response:
Hello Member, We attempted to reach out to you by phone but have been unsuccessful. We are concerned regarding this review and believe it to be for the wrong company. DaBella Exteriors representatives arrived to your home on time (even a little early), introduced themselves to you and your husband, and spent the majority of the time outside with your husband. After your husband showed our representatives his concerns about the roof, our representatives got out their ladder and visually assessed the roof, and after taking pic... read more
It has been a year and the job is still not completed. After the GAF inspection, the company had to correct a "few things" but I continue to get promises and no action. The gutters are leaking out of the backside. We have been told this will be fixed but it is still not scheduled. There is a lot of turnover at DaBella with project managers and sub-contractors. Our roofer is no longer with them and we are on our 3rd project manager. I now have to go to the BBB bureau and probably hire an attorney to get a job finished. The fo... read more
Dabella sales guys came to my house and refused to give me their sales pitch or even a bid because my husband wasn't home. Old fashioned sexist sales model! I would never do business with them. Beware!
Business response:
Deam Member, We sincerely apologize for any misunderstanding when we spoke with you over the phone when scheduling your appointment. We are a family company, so we request that all homeowners or decision makers be present for the estimate if possible, no matter who requests the estimate, male and female alike. We would have asked for you to be present as well if your husband was scheduling the appointment with us. The reason for this is that we are very option rich, as we offer a wide variety of color and style options that ... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 5,024 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 8:00 a.m.