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DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Order Issues I had a negative experience with DaBella out of ******, ******, when they replaced the roof on my widowed mother's ***** P.s single-story, 767 sq ft home in *************, ** on the 22nd of September 2025. A gentleman named ***** *. was the person that she was working with. What started as a seemingly straightforward quote of around $10,000 ballooned to $13,000 once they claimed re-decking was necessaryfine, things like that are expected to happen, but that's where the nightmare truly began. My mother, still gri... read more
Business response:
Thank you for the opportunity to address this matter.We would like to clarify that there was a misunderstanding regarding the documents required by the insurance company and what was initially provided. The original document sent was an estimate, not an invoice, and did not reflect the promotional discounts the homeowner received. We apologize for any confusion this may have caused.We have since contacted the customer directly and provided the correct documentation for their insurance claim submission. Should there be any fu... read more
Order Issues I had a man come to my house He came to my house from the street, he talked me for ********* so the Job was not done my roof leaked I called them 5 times each time they would say it's fine now My roof is leaking & my celling is falling down & the would not give me a certificate of completion so I could file my insurance
Business response:
DaBella takes every customer concern seriously and remains committed to delivering quality and care for every home we serve. Our local General Manager, met with the homeowner and her son on October 4, 2025, to review the reported concerns, and a plan of action has been established to address them. We appreciate the opportunity to work directly with the homeowner to bring the project to a positive resolution.
Customer Service Issues On 9/23/25 I called dabella and made an appointment for 9/25/25 at 10 am.The day of, dabella sent me a scripted text saying they will be here. However, No one ever showed up or even called. Calls to them go into an infinit recording loop and they text or do business from multiple personal phones.Then on 9/30 - someone is now texting me from a personal number trying to pressure me into sales and scheduling them again without even acknowledging their wrong doing.
Business response:
Thank you for bringing this matter to our attention.We acknowledge the concerns raised regarding the missed appointment and the reported communication issues.DaBella takes all consumer feedback seriously, and we are currently conducting an internal review to ensure proper follow-up and to address any breakdowns in our scheduling or communication processes.This incident does not reflect our standard business practices, and we appreciate the opportunity to respond and work toward a resolution. If any there are any further ques... read more
Service or Repair Issues I made an appointment for DaBella to make a new roof estimate for my home; I believe it was in late July of 2025. After getting the estimate, I told them I was getting other estimates before I made a decision. They got aggressive with their "sales pitch". They were very persistent. They were determined to get me to commit to a contract in writing before they left. I finally had enough and told them to ******** late August 2 more Dabella **** were going door to door in my neighborhood. I told them to ... read more
Business response:
Thank you for bringing this matter to our attention. At DaBella, we take pride in our commitment to professionalism, transparency, and respect for every homeowner we serve. We would like to clarify that our representatives are trained to provide thorough consultations, which include explaining available products, warranties, and financing options so that homeowners can make an informed decision. We respect each customers right to review multiple estimates before making a decision, and it is always our intent to answer questi... read more
Delivery Issues Thay gave us a quote and took 4000 dollars we found a way cheaper company to do the project we still haven't received our 4000 dollars back
Business response:
We appreciate the opportunity to address the customers concerns regarding their deposit. The customer signed a contract with ********************** on July 24, 2025, which included the Terms and Conditions outlined on pages 9 and 11 of the agreement. These Terms clearly state that a customer may cancel the contract without penalty or obligation within three (3) business days from the date of signing. The cancellation period ended at midnight on July 28, 2025. The customer acknowledged receipt of these Terms and Conditions by... read more
Sales and Advertising Issues Offer of a free roof inspection and quote without clear statement that they want ***** minutes of time to discuss inside the home the issues with the roof and to push financing. When I made it clear I was working they kept pushing their script as if I hadn't told them I can't do a sit down and don't want to do a sit down. When I said I'd rather do this over email they said the business does not do email exchanges. Extremely disrespectful and false advertising. They are worse than a 1940s vacuum s... read more
Business response:
Thank you for bringing this matter to our attention. We take customer concerns seriously and want to assure you that we will thoroughly investigate the situation to ensure it is resolved appropriately and does not recur. DaBella offers free roof inspections and quotes, with no obligation to make an in-person decision or discuss financing options, and no credit information is required to proceed with the inspection. We will further investigate this incident to ensure any deviations from our standard procedures are addressed p... read more
Product Issues Constantly calling and leaving voice mail. I answer and tell them to remove me, but they still call.
Business response:
Thank you for bringing this matter to our attention. We understand how this situation could be frustrating and we apologize for the inconvenience this may have caused. We have added your contact information to our internal Do Not Contact suppression list to ensure no further calls or solicitations are made. If you have an alternate contact number or believe we may have the wrong number on file, please provide that information so we can double-check and make sure the correct number has been suppressed. We take these concerns ... read more
Customer Service Issues Had these guys come give me a quote for siding on 9/12/25. When the price was too high for me I politely told them we werent interested. After the salesman kept pushing for me to agree to have the work completed and me repeatedly telling them no I got up and walked into my house. After I thought that was it they have now been calling me again and again and again and I have repeatedly told them no and to stop calling me. At this point they are harassing me even when I have told them I dont want their s... read more
Business response:
We appreciate the chance to address your concerns. DaBella is committed to honoring the privacy and communication preferences of every individual. We take reports of unwanted contact seriously and, after receiving this feedback, promptly initiated a review to trace the source of the calls. The number in question has been added to our internal do-not-contact list. Our ***************** team has also ensured that all opt-out requests are managed swiftly and appropriately, unless a homeowner has previously submitted an inquiry ... read more
Service or Repair Issues I hired Dabella to do my siding at my cabin. Winter was coming in and they assured me it was done so I paid them unable to check the job due to snow up at my cabin. then spring came and the back side of the cabin was not completed. I contacted company and they assured me in May they would have materials resent and finished. I have called 11 times and emailed multiple times. Each time they say its two weeks out. Still the cabin isnt finished. I paid them over $85,000 and they have not finished the job... read more
Business response:
Thank you for bringing this matter to our attention. The customer's concerns were being addressed with the installers at their location as of 9/16/2025. If you have any additional questions or concerns, please feel free to contact us at ************** prompt 1.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,328 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.