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Dave's Hot Chicken

4.3

About this business

Location details

43633 10TH ST W, SUITE 105, Lancaster, CA, 93534, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to Midnight
Tue10:00 a.m. to Midnight
Wed10:00 a.m. to Midnight
Thu10:00 a.m. to Midnight
Fri10:00 a.m. to Midnight
Sat10:00 a.m. to Midnight
Sun10:00 a.m. to Midnight
4.3835 reviews
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Melissa V.'s profile image
Melissa V. 
rating
2 years ago

I had ordered through Postmates and found mold on the bottom of my bread. I called to inform them of my findings just to give awareness; the lady simply said they receive fresh bread daily and it is not possible....Poor customer service and food quality control. 

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution. 

Natalie R.'s profile image
Natalie R. 
rating
2 years ago

The only two times I have gone, my order has been wrong. The first time I went I ordered the 2 sliders meal (both extra hot) I came home took a bit and it was unseasoned. I called and was told to come back and the mel can be replaced. I went and when I told the manager it was not extra hot she said "The seasoning is right there" and pointed. I then told her to try it to show her as proof it was NOT spicy. It was then replaced and was correct. I ordered again today 11/5/2023 and half my order was missing (doordash issue) was ... read more

Business response:

We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at https://tellusdirect.com/dhc. -Julie 

Ashley G.'s profile image
Ashley G. 
rating
2 years ago

Cassandra G was really rude, October 29th, 2023 I ordered a small cup and as i was reaching for the receipt she swiped it really quick and said "you don't need it" with aggression... the whole process with ordering with her was an issue, food was good though thanks to the cooks! 

Business response:

It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connectingwith us at http://tellusdirect.com/dhc ? We would like another chance to hopfully change your mind and impress you 

Sandra S.'s profile image
Sandra S. 
rating
2 years ago

Cassandra G. should not be working ... the one working on October 29 around 3PM. She has terrible customer service and had a attitude over every little thing, Other than that the food was alright. 

Charles Z.'s profile image
Charles Z. 
rating
3 years ago

One start review for a terrible experience. I ordered the Dave's number 2 and looking forward to eat. I did ask for a Military discount, but they discontinued the discount for military, it's fine. Their discounts for police and fire fighters. I ordered thru a cashier named Cassandra. As I was walking up, I vaguely heard her bad mouth a manager. But immediately turned her attention me. I put in my order. Time went by. Other customers were getting their orders except for me. Once I got my order, I took it and opened it in... read more

Business response:

I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Brian M.'s profile image
Brian M. 
rating
3 years ago

last visit the chicken was not tenders rather the size of nuggets and for $15 a plate and an order of $80 you would think it would be decent size. so I let that go and came back again. this time there was an order mix up causing a 15 min after pick up delay. the food is good but eat in only they can't seem to get the pick up rite and you will have an issue. none the less good chicken when it matches the price 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie 

Kelli F.'s profile image
Kelli F. 
rating
3 years ago

I wanna start the off by saying Dave's is my favorite chicken spot by far. They make delicious spicy chicken that I can't get anywhere else, and I crave their food almost exclusively when I want a chicken sandwich. That being said, the employees are ruining that enjoyment. There's no reason an online order ahead should take over an hour to complete. Employees are unhelpful and won't alert you when your order is finally ready either, even if you've been sitting inside waiting for 30+ minutes. They sit on their phones and ch... read more

Business response:

Hi Kelli, I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Jessica M.'s profile image
Jessica M. 
rating
3 years ago

I love Dave's hot chicken and I will continue to eat it bc it's my favorite place to get chicken but I will not be returning to this location, there's literally no one here and there's employees on their phone , we've been waiting for 30 min and no one is here but me and my friends so why is it taking so long ? And to prove it I have pictures ! This place needs to hire better people or have a no phone policy for the employees. I guess I'll have to drive down the valley to get my chicken from now on this is ridiculous 

Business response:

I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Derrion W.'s profile image
Derrion W. 
rating
3 years ago

Honestly the sandwich had a slice of what looked like a craft singles cheese! The buns could use some butter or a different kind of brand. The cheese sauce, my daughter didn't even touch it and she loves Taco Bell's Nacho cheese fries that should tell you something! Now, is the chicken organic or read bedtime stories before delivered to the plate cause this is overpriced for no reason. No bueno! 

Business response:

I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.3 star rating with 835 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:00 a.m.