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David's Bridal Albany NY
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Ruined my sister's wedding experience. I would not recommend this to any person who is looking for a gown.
Absolutely awful!... we went in there for Bridesmaid dresses which we had an appt for and the place was complete chaos. The girls had to share one room and we had to share an attendant because Obviously they overbooked appts. Honeslty I could go on and on about my appt but let me tell you about my friends inquiry on a bridesmaid dress for another wedding that's in 2 weeks. She ordered it in August 2016... her dress was shipped to a Michigan store not once but twice!?!?!? And the store just had an "oh well mentality"... so th... read more
Business response:
Hello Angela, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Went prom dress shopping with my daughter, got there early to look around first. Line was out the door, 1 lady checking in and calling on appointments. Complete chaos, finally got in the store which was MORE chaos! They took her in for her appointment early, which was nice, but then her specialist disappeared with he paperwork!!! She couldn't do anything for 1/2 hour as walk ins kept butting in and no one would help her. Finally found the paperwork and sizing started .....she needs x size but then we will alter the neck, bus... read more
Business response:
Hello Antone, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Horrible!!!! The employees were rude. They were overbooked or understaffed or both. Im not sure... I will never purchase nor let anyone I know purchase from this place ever!
Business response:
Hello Caitlin, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Awful! We were a large bridal party who called ahead for an appointment. I found the store to be extremely busy, and our bridal guide was not helpful. She wasn't sure what she was doing, and did it try to understand what the bride was picturing. We found the dresses we wanted to try on by ourselves. Mostly I was disappointed in how she reacted to my needing a bigger size, it was almost as if she had never met an overweight person before! Instead of confronting me about my personal sizing issues, she whispered to the bride in... read more
Business response:
Hello Ashlee, we would like to take the time to apologize for the service you experience on you recent visit to our store. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN Ciara D in the subject line. I will be sure t... read more
Not the best service. Place was definitely over booked. My maid of honor had to figure out her size, never measured. We had to pull dresses from rack. No one helped. I bought my wedding gown and two daughters junior bridesmaids dresses at your Wilkes Barre PA location where service was great. Drive 6 hour round trip to your store to share the experience with my maid of honor. So disappointed.
Business response:
Hello Noel. we would like to take the time to apologize for the lack of service you experience on your last visit. During our busy season our stores can have a party like atmosphere due to the high volume of customers that arrive. Even while busy we want to provide all of our guest with the ?once in a lifetime? experience that they deserve. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking the time to provide us with y... read more
Awful service... they didn't even no how to measure us correctly... just an all around bad experience..
Business response:
Hello Chelsea, we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
Went to David's today with my mother, after signing in, was left standing there at least 20 mins. No I didn't have an appointment, but I was told someone would be right with me, then several stylist wherr walking by, I asked one while I waited could I browse the dresses for ideas. Was told NO I can not touch any dresses, its a liability...... However, I seen other customers browsing. Stood a few more minutes and decided, this was not the bridal shop for me, I then left with my mother, who may I add is wheelchair bound, and ... read more
Business response:
Hi Tara, We feel terribly that your experience with our Albany team was less than rewarding. We would like to improve your experience and help assist you further. Congratulations on falling in love with your dream dress! We are so happy for your and would still love to work with you to ensure your bridal shopping experience is very special. (dbcares@dbi.com, Attn: Jill K - Albany Location) Warmest regards, Jill K
Multiple terrible experiences with the staff, they lost our dresses multiple times, was never informed that my dress was in. Will never shop here again
Business response:
Hello Ally, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Jill K). Thank you, Steven E.
Frequently asked questions about David's Bridal Albany NY
How is David's Bridal Albany NY rated?
David's Bridal Albany NY has a 4.6 star rating with 5,457 reviews.
When is David's Bridal Albany NY open?
David's Bridal Albany NY is open now. It will close at 7:30 p.m.