This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I don’t recommend Davis’s Bridal at all. Horrible customer service throughout our whole buoying process. Started with trying to find the perfect dress for for my sisters wedding day which came to be a horrible experience needless to say she didn’t buy her dress from them. However we did for the The bridesmaids dresses which was also a nightmare. They came in late after being ordered 7 weeks in advance and being told they would be in before the date given not to worry. Alterations had to be rushed. It has just been such a d... read more
Business response:
Hello Rachael, we deeply apologize that you and your parties time with our Jacksonville team has been disappointing. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more help, please email us at DBCares@dbi.com (Attn: Jacksonville South) with all details. Best, BrittianyB.
They measured my daughter correctly yet still ordered the wrong size. Then the wrong dress was ordered. It “never happens” yet it happened twice. 10% off is not really worth the stress caused.
Business response:
Hello Lynda. We would like to apologize to you and your daughter for any frustrations caused. We want to double check all details before orders are placed and we are truly sorry if this did not occur. If you need any further assistance in this matter, please let us know at DBcares@dbi.com (Attn. Massapequa). Thank you, Ellice J.
Oh man. So I made my bridal appt while in store for the following day to try on bridal gowns. I arrive in store for my appt after receiving a confirmation email to be told I could only try on 5 gowns! I understand COVID has changed our lives, but why wasn’t I notified of the limit while in store booking or through the email confirmation. Luckily I did try on 7 and found the one! They said it would be delivered in May and I received a call on Jan 30 it arrived early, by 4 months. So I rearrange my schedule and With good ole M... read more
Business response:
Hello Katelyn, we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this behavior with the appropriate teams. Thank you, DBI
Would not recommend this place. I get Covid makes things more difficult. However, you should make less appointments in a day with bigger time slots so the bride can actually have time to shop. 1 hour to find dresses and try them on is not nearly enough time in an already stressful situation. Not to mention the rude staff. The girl helping us wasn’t rude but there were a couple of very rude ladies being very pushy.
Business response:
Hello Jessica, we would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (Attn: city/location) so we can set you up with a more personal appointment. Thank you, DBI.
I wish I could say I had a great experience with like all these other customers, but I can’t. Initially when I went to look at dresses, we were greeted nicely at the front. When I got with my stylist, Shannon, that changed. She just didn’t seem interested in the process of helping find a dress. Or maybe was just not in to mood to be at work. There was a style of dress I liked but was curious to know if there were any others. She just looked at me like like, “Really?? You want me to look for another dress?” This was the... read more
Business response:
Hello Daniella, this is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
the sales lady had no interest in helping when she found one she liked i asked how much out the door and they literally said we can't give you a price because blah blah blah if you can't give a price I can't spend my money there had better sales experience from shoe stores
Business response:
Hello Mike. We are upset to see that you did not receive better service. We apologize and would like to hear more about your visit. Please feel free to email us at DBcares@dbi.com (Attn. Charleston) with more details. Thank you, Ellice J.
Worse experience ever! When I purchased my Mother Of The Bride dress I was told I could return it if I decided I didn't like it. I was never told there was a time frame. I went in today to exchange it for another dress and was told by the manager which wasn't very nice that I couldn't because its been past 60 days. Once again I was never told there was a time frame but I literally picked up my dress 66 days ago! David's has been my family's go to for many years but after today we will never purchase anything from them again... read more
Business response:
Hello Diane, we are saddened to see that you were not happy with our company polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Absolute worst customer service I have ever encountered! Person who called regarding pick up of my dress was rude, inconsiderate, and extremely miserable. I would not recommend buying from this store! I have sent an email.. I hope to receive a response.
Terrible and very discriminatory place. Never ever go back or recommend 👎🏽👎🏽👎🏽👎🏽
Business response:
Hello Andrea, we are truly very sorry to hear that you feel this way. At David’s Bridal, we celebrate differences in all forms—race, creed, gender, size, style, budget—and discrimination has no place in our stores or within our brand. For more assistance, please email us at DBCares@dbi.com (Attn:Knoxville) with all details. Best, BrittianyB.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.