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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
1 of my worst shopping experiences, so bad as to rate no stars initially. I cried driving home from my 1st trip. I wasn't aware that appointments are recommended, not just suggested, so I walked in on a Sat. afternoon with my 3 teens. They "fit me in" with someone who was initially helpful but ultimately made me feel extremely frustrated. I had done research online and knew what I wanted, and had pics on my phone of 7 different dresses I was interested in. My helper informed me that the store didn't carry those, they only ha... read more
Business response:
Hello Misty, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The alterations ladies ruined my dress on side is longer than the other and one sleeve is shorter than the other and they said there was nothing they could do my event is day after tomorrow
Business response:
Hello Robin, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:April B. ) Thank you, BrittianyD.
I just left this location with my mom. She is getting married in November. We don’t even know our Stylists name because she was with another customer the ENTIRE TIME. (We called her name is Diana). Supposedly they take 2 customers at once which is fine but she was waiting hand and foot on the other bride instead of helping us as well. She brought my mom the wrong size bra, when got the right one she just hung the dresses outside the dressing room and went back to the other lady next to us. I took the liberty of helping my mo... read more
Business response:
Hello Ashley, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Steven E. – (Insert City/Store Location)). ... read more
This place is a joke.There needs to be competition for you. My daughter is having so much trouble with this place. I don’t recommend ANYONE shopping here...
I was in shock with the lack of respect and courtesy from the employees a this store. To me I've been dress shopping with friends before and I have always had a amazing experience. The lack of attention and genuine care from the employees made us walk out the store and head to another shop.
Business response:
Hello Callie, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). We will be sure to share... read more
Horrible experience.. walked in and right back out. Front staff were extremely rude. Had an appointment for flower girl dresses and the lady helping us was useless. We picked our own dresses- once see started trying them on the girls she literally disappeared and didn't see her again pretty much until the end. Had questions about a dress had to hunt someone down to get an answer. Second time there just walked in as I wanted to look at shoes. I was told since I didn't have an appointment I wasn't aloud to try on shoes.
Business response:
Hello Jaymee, We are heartbroken to hear that your most recent visit was anything less than enjoyable. We apologize for the confusion on our part, and would love to ensure you are able to find the perfect shoes for your special day. Please feel free to contact us at dbcares@dbi.com, (Attn: Calgary Location) so we can speak with you further regarding this matter. Warmest Regards, Jill K.
Business response:
Hello Nancy, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN: Jessica H. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I had the worst experience at this location. I spent all of 10 mins in the store a few hours ago. There were several employees working. As I walked in there was a male employee at the front podium. He said ummm yes how can I help you. I told him I was looking for a certain dress style. I showed him a pic of a mermaid lace dress long sleeve. He gave me a look as if he was bothered to even look at the pic. He told me ummm well is this a wedding dress. I said well the exact pic isn’t but I’ll be using it for my wedding. He said... read more
Business response:
Hello Arnetha, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I've spent a lot of time and money here recently for my wedding and have had some of the worst customer service and experience I imagined for my wedding. Most of your staff has an awful attitude and basically refused to help my bridal party, I will not be referring anyone to you guys and hope you will give your staff an attitude check especially when people spend thousands of dollars with you guys. Danielle was the only person through my entire experience who seems to care about the customers and her job. Sincerely, An u... read more
Business response:
Hi Angela, we are so sorry to hear that our team disappointed you during your recent visit to our store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,775 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.