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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I had purchased a dress for my sister for her big day and since day one has been the worst experience. I had called a few times stated they would call me back and waited and nothing called Again a few hours later and got a nasty tone from kate. My sister went in to see if her dress was cleaned As promised 2 weeks ago. Kate went in the back and started bad mouthing us and was over heard by another bride that my sister was with as she was trying on her dress. I dont think its policy to downgrade your customers. She comes out ... read more
Business response:
Hello Linda, we are so sorry to hear that you and your sister are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Albany location. We will be sure to share your feedback with our executive team to make sure this does not occur again. Thank you for taking the time to share your experience with us, Steven E.
I would NOT recommend going to David’s Bridal. 3 times dealing with them and have received bad customer service - each time. I paid my account off on January 13th - the due date. My payment was Late by a couple hours. The deadline is 6pm central time. I thought my account was paid off and clear. I realized they charged me a late fee and then charged me another late fee for being late on the late fee. I called to see if they would clear off the fees and close my account. After waiting 20 mins to talk to a Mgr. she advised t... read more
Business response:
Hello Monique, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Brianna, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
The only reason I gave this place a 2 instead of a 1 is because I did find my dress there. The first time I went there the girl at the front desk was very rude and unwelcoming. Thankfully that day I had a very nice lady help me try on wedding dresses and was very patient and helpful. When I went to pick up my dress, I had made an appointment for my bridesmaids to try on dresses. The older lady was rude and we all felt very rushed although we hadn’t been there long at all, and I had made an appointment a week in advance so I ... read more
Business response:
Hello Shelby, thank you so much for reaching out to us. We are very sorry for the service you received during your visit. Our stores are not self-serve facilities and we would like our consultants to give guests the support to make such special decisions. We apologize you did not receive the type of service we strive to provide. We would love for you to return with a seasoned stylist in another location for a better experience. If you are interested in scheduling a return appointment, please email dbcares@dbi.com (Subje... read more
I think David’s bridal sucks the girl that helped me out for the first time didn’t ask my mom the budget didn’t ask who my mom was which I was with my mom and my aunt... she talked over my mom and only to me... she had originally told us the dress usually takes 3-4 months to get in so she started the order for my dress and said since it’s gonna be a special order for a dress size 4petite then it will be here in April well the dress was here in a week so explain to me how you can make a dress in a week bc you can’t... my mom ... read more
Business response:
Hello Jenn, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B.). Best wishes, Jessica H.
We were about to buy around 15 dresses (bridesmaids and flower girl dresses) and an employee said “you have 15 minutes to decide if you want the dresses or not, if you don’t decide, make another appointment because we are busy” I have to say....the store was empty! I mean, like 1 girl looking at dresses and the employees just talking in the entrance of the store.. They said we have to buy all the dresses in that moment if we wanted them before the wedding. In that moment we looked in David’s bridal web page and the same d... read more
Business response:
Hello Abby, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Business response:
Hello Alicia, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Terrible zero stars!! . I bought a dress before valentines day in febuary and the zipper was broken, so they sent it to alteration to have it fixed. It took them a month to fix a zipper... the wedding is March 17 keep in mind. My appointment to pick up the dress was March 11. I put the dress on. It was the wrong size in it entire. Then they wanted me to go to the pines location get a bigger size and bring it back to the sunrise location for alterations. I told her I'll just find another dress after the pines location call... read more
Business response:
Hello Mary, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at�dbcares@dbi.com, (Please add Subject- Attn: Brittany D. - Store Location) we would be happy to speak further. Thank you, BrittianyD.
The plastic zipper they have in the $180 bridesmaid dress I purchased broke. No one answers the phone and of course couldn’t get anyone at the main office either you suck Davids bridal by the way the event is in 5 days
Business response:
Hello Stephanie, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Subject: ATTN: Jessica H.) so that we can connect you with our Corporate Customer Service team. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.