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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Business response:
Hello Karla, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
I have sent at least a dozen messages and called several times. I had the worst experience here and would really appreciate a manager getting back to me asap.
Business response:
Hello Robin, a member of our team has been trying to contact you regarding your experience. Could you provide us with the best day and time to our team member to speak with you at the email dbcares@dbi.com (Subject: Attn. April B City/Store Location)? Thank you. April B.
I bought my wedding dress from David’s Bridal in Gainesville and had an amazing experience. I took my bridesmaids and flower girl to the altamonte location and had a terrible experience. We had an appointment and were told my flower girl couldn’t try anything on because we wouldn’t have time. Our stylist introduced herself and then disappeared until we were ready to leave. We spent two hours trying on dresses and THEN were told that no dress would be in before my wedding date. It was a terrible experience, we will not go bac... read more
Business response:
Hello Krysten, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
I am a bride to be and recently visited David’s Bridal in Robinson PA. It is very unfortunate that I have had nothing but a frustrating time while getting my wedding gown. Everyone says it’s suppose to be the time of your life & fun. I have to say I have had the opposite feelings while dealing with this particular store. The day of my appt I was a given my consulatant who seemed to be new to the store. She was friendly but not overly friendly nor very helpful. My bridal party traveled to David’s Bridal with me to help with... read more
Business response:
Hello Kayla, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
This store is sending out appointment confirmation texts WITH the incorrect time and don't seem to be bothered by it......
Business response:
Hello Micah, we deeply apologize. For more assistance with your appointment please contact the store directly. Thank you, BrittianyD
The worse return policy and customer service. I had an appointment for my bridesmaids and I wanted to look at accessories and veils and was told I needed an appointment. Ordering online was the way to go since dealing with anyone there was like the customer doesn’t matter. They are just there to get paid and that’s it. Then the order that can in did not fit so it needed to be returned. Being told in order to return the item I have to make another purchase first and then I can submit a request for the return after I spend mor... read more
Business response:
Hello Megan, thank you for your feedback. We deeply apologize that you feel this way. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
If I could they wouldn’t even get one star. The woman that helped us would not let us go look around at the dresses. We had to go off their dress chart and pick two dresses. And the bride had to explain to the woman 3-4 times that we were picking out our own style(none of us will have the same dress). We felt extremely rushed. We had 1 hour for 4 girls. And only 2 dressing rooms. She finally got another dressing room but 2 of us had to try on dresses in one room. She didn’t seem to care weather we liked the dress or not. She... read more
Business response:
Hello Laura, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location))... read more
Business response:
Hello Skyler, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
My stylist was by herself with me and another bride I didn’t get the full attention I deserved it wasn’t the stylist fault but I fell she needed help over all I got a dress but I felt I was rushed
Business response:
Hello Marie, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,789 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.