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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I don't think this place could have been any more disorganized. Apparently, you were "overbooked" so our group was stuffed in a corner with no chairs for any of us including my 90 year old grandmother. The dresses that were reserved, supposedly, for us to try on were not, so the lady in charge of our appointment had to run around to find different sample sizes. Disorganized. Chaotic. And just piss poor service.
Business response:
Hi Lauren, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
If I could give you negative 10 I would. Your return policy is bullshit. Had a surprise pregnancy dress won't fit still in bags with tags on had dress for a week. Poor management. Will never recommend.
Business response:
Hello Sara, We're terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We value your time and feedback, and will be working with our management team to make sure this matter is reviewed for improvements. Please feel free to contact us at DBCares@dbi.com, (Please add Subject- Attn: Store Location) if we can assist you further regarding this matter. Warmest Regards, Jill K.
Business response:
Hello Tiffany, We are so sorry to fall short in providing you with anything less than a full five star experience with our location. We would love the chance to ensure you are celebrated as you deserve. Please feel free to provide us with additional suggestions on how we can improve, at dbcares@dbi.com, (Attn: Location and/or City). We would be honored to speak with you further regarding your visit with David's Bridal. Humbly Yours, Jill K.
I’m giving the store a 2 star rating only because Sara the consultant tried very hard to help. It just seemed like she was being stretched throughout the store. We were told to sign in and that was all the help we received until Sara. We basically found and sold ourselves the dress. If we weren’t on a time crunch I would not have bought a dress from this store. I will probably not shop here again.
Business response:
Hi Tracy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Best wishes, Christine G.
Have been waiting on a refund for over 5 months now. Now they cant even find me in their system. Will never shop at a davids bridal again.
Business response:
Hello Aly, we are so sorry to hear about this. Please send us an email to dbcares@dbi.com (Attn: April B/ Youngstown) with more details. Thank you, April B.
Walked in, "be with you in a minute " waited, finally walked through the store came back..."I'll be with you in a minute " with a smirk in her face. I asked another lady for help and she directed me to the same girl...bye! Very poor service.
Business response:
Hello Merlin, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
If it were just a matter of buying a dress, I'd give them 4 stars. However, based on the alterations experience - not a chance. Even before my daughter walked in to alterations not done, there was another bride there with the same issue. They overcharge for alterations as it is - but then to not follow through with what they are supposed to do.... that's worse. Very dissatisfied with their alterations department.
Business response:
Hello Alyson, we would like to apologize for any inconvenience however, our alterations policy is applied to all of our stores as alterations are a separate service and we do have to abide by our company policies. Please note that we will be bringing this to the attention of our management team so that they may re-evaluate the cost of alterations. We are disappointed to hear that the services were not completed to your satisfaction. If you would like to further discuss this matter, please send an e-mail to: dbcares@dbi.com (... read more
This is by far the WORST place to buy anything from. If I didn’t need a dress immediately I would have gladly went somewhere else! Their customer service is terrible they ignored me and acted annoyed I was there. And did not help me at all. I seriously sat with dresses in my hand after asking my consultant to get a dressing room for 15-20 mins and had to chase her down the store and ask her 3 times for a fitting room! I had no help trying on dresses and had to chase down other consultants for help!! There was one lady that w... read more
My appointment on Monday March 12, was not up to the expectations I have for David's Bridal , after several trips to David's Bridal stores for multiple weddings I have been a part of in the past. The dresses here were filthy (covered in make up and smelt of b.o. so bad girls didn't want to try on the dresses.), many were broken and tattered. The service we received was awful from our stylist, Fatima. She continually brought wrong sizes, and was unninterested or uneducated in the colour scheme the bride wanted/asked for (... read more
Business response:
Hello Megan, We are so sorry to hear that the experience you encountered was anything less than rewarding. We are unable to express in words how deeply sorry we are to hear about the style you loved being see through. It would be an honor to look into this matter for you further, and ensure improvements are made to both our inventory and this style. Please feel free to contact us at dbcares@dbi.com, (Attn: Location/City). Warmest Regards, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,529 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.