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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If I could give negative stars I would. I am the bride, and I had an appointment, yet throughout my time there I felt extremely rushed. The person who was helping me sighed every time I asked for a different dress or different belt to go with the dress, and overall didn’t seem like she cared, which is a huge disappointment when you’re excited to go dress shopping for your big day. It wasn’t even the people in person, but when I called to make the appointment, the lady on the phone was extremely rude and gave me no details a... read more
Business response:
Hi Alyssa, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Business response:
Hello Riley, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
This was the worst experience. I am the mother of the bride, and I have never met more rude staff in my life. We had a $3,000 budget for a bridal gown and were rushed and treated poorly. Other girls had a “bellringing” when they chose their dresses, my daughter left feeling discouraged. No help offered, and rude beyond belief. And yes, we did have an appointment. From the phone staff to the on-the floor staff was the rudest I have ever experienced. Left totally discouraged. I would never recommend this place to anybody.
Business response:
Hi Christina, we are very sorry to hear that your and your daughter's trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes,... read more
Absolutely disgusted, disappointed, frustrated and sad. My mother went, per my request, to David's Bridal to pick out a dress for my wedding and I regret sending her there. If I could cancel all of the other dresses, I WOULD. My girls are all located in different states and fortunately, they had a pleasant experience and then to find out my mother, my Queen, was treated like dirt - it drives me CRAZY! She purchased her dress on Friday with very poor service to begin with. The lady took her to the dressing room, zipped he... read more
Business response:
Hello Virginia, we deeply apologize for your mothers recent visit with our West Palm Beach team. It?s our goal to make our customers feel celebrated & rewarded during their time with us, and we?re so sorry that this was not your mothers experience. We understand that you will be contacting the Store manager to speak further, however if you need additional assistance, please email us at DBCares@dbi.com (attn:BrittianyD) Thank you, BrittianyD.
This place was the most unprofessional and lacking in customer service. My daughter was roaming around no one offered to help, they couldn't find her booking instead of trying to help or accommodate they brushed her away. I will never go there this happened today February 18th. Disgustingly Disappointed! Fire your floor personnel. Shame on you! You lost great business! Bye Felicias!!!
Business response:
Hello Maggie, thank you for your star rating. We are disappointed to see that our team did not provide you and your daughter with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Manhattan)with more details. Thank you, Ellice J.
I have had two awful experiences at the david’s bridal in logan square. When I was looking for my wedding dress, the consultant disappeared for more than 15 minutes multiple times, didn’t help me into or out of any of the dresses she gave me, and continued to bring me styles that I had asked her not to. I did not buy my wedding dress from david’s. Next, I went with my bridesmaids. Our appointment was at 12:30, and no one checked in with us until 12:45 after they had said it would be “just a minute” when we arrived. The con... read more
Business response:
Hello Brianna, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location... read more
I had a terrible experience when I was looking for a wedding dress. The consultant was preoccupied and not willing to help at all. She put the dresses in the room, told me to go in, and continued chatting with another employee ans seemed annoyed when I asked for help. Luckily I found my perfect dress at Alfred Angelo. In July 2017, my ladies tried on bridesmaid dresses. The consultant took down our names, dress sizes, the style we picked and colors. When my bridesmaids went back to the store to purchase the dresses in Jan... read more
Business response:
Hello Amandalynn. We are so sorry that your experiences with us have been so frustrating. we want to ensure that every visit a guest has with us is enjoyable and professional. We would like to assist you further and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Allentown). Thank you, Ellice J.
UPDATE: I had to change this rating to a 1. One of my bridesmaid informed me that when she bought her dress not only was she charged twice which messed up her account. But the consultant who checked her out gave her MY DRESS INFO, SIZE, PRICE, STYLE , EVERYTHING on her receipt. Total breach of privacy. This is the worst experience for my entire wedding party. Shitty staff shitty service. The associate who helped me was excellent and she deserves a raise. However everything else was not. I had to share my associate with an... read more
Business response:
Hi Krystal, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting all parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love for you to come back so that we can provide you with... read more
I was there yesterday with my future daughter in law and it was not the best experience. We had to wait a half hour past her appointment time to be helped. The bridal consultant was very rude to the mothers present. They also stuck the bride to be in a dressing room in the back hallway instead of the full mirrors in the front dressing rooms. Than after an 1 hr. and 15 minutes after she was helped, she was told her time was up and she would have to make another appointment. Not the bridal experience we were expecting. Very po... read more
Business response:
Hello Beverly. We are so disappointed to hear that your time with us was not more enjoyable. While it is a company wide policy that we must keep to our appointment times, we understand that our guests are making a big decision and that it can take time to figure out the best dress for your event. Rudeness is unacceptable and we apologize. We will be sharing your experience with the management team and would love to have you back for a better visit. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.