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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Our stylist, Dhea, was wonderful. She listened to what we wanted and was very open and honest with expected arrival times, etc. What wasn’t great? The fact that they mixed my party up with a different one so they had my wedding date wrong which caused an issue with the dress color we wanted, they weren’t prepared for my 3 bridesmaids and shoved them all into one room, and our stylist was working with atleast 3 or 4 other groups. They either need more staff, or they need to cut down on the amount of appointment times they hav... read more
Business response:
Hello Brittany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). We will be sure to sha... read more
Long review: long story short, stay the heck away from this place!!! Originally, I had given this place a 5 star review. I think I was so excited to have just bought my dress that I was just elated in general. When I bought my dress, the woman talked about her own engagement at a hibachi restaurant a considerable portion of my time there. Annoying. I had picked out a gorgeous dress that I LOVED. She told me to buy my dress a size smaller than I was and it would get let out because I’m very curvy, so it fit in some places a... read more
Business response:
Hello Hayden, congratulations on finding your dream dress! We are delighted to hear that you had such an amazing experience with your consultant. Thank you for taking the time to share your kind words with us! Best wishes, Ellice J.
Had a terrible experience. Went in on Dec 3rd, found my dress. I was told that it was ordered and I could put it on layaway. I was told that the dress would arrive in March. I went in on Feb 1st to make my final layaway payment. As I was leaving the store they called me and told me that my dress had arrived early and was actually at the store. I turned around and went to get my dress. No one offered to let me try it on the dress or even unzip the bag for me. I looked at the dress once I was in my car since I couldn't hold it... read more
Business response:
Hello Marissa, thank you for taking the time to share your feedback. We deeply apologize that our policy was not properly communicated. Please know that we take our customers feedback seriously and we will be sure to provide our team with yours to ensure better service in the future. If there is anything more we can assist you with please let us know. Thank you, BrittianyD.
Poor management. Had the Manager hang up on me twice. Wish I never puchased my wedding gown here! Same for my bridesmaids and flower girl dresses!
Business response:
Hello Staci, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jill K City/Store Location) Thank you. Jill K.
This is the nicest David’s bridal I have been in however look can be deceiving. The customer service is awful our lady gave us 90mins and within the first 60expected the bride to be done trying on dresses & pick the one she kinda liked. She refused to pull anymore dresses which made no sense because we still had 30mins. We hoped for better service here considering the Dayton location is just as crappy..
Business response:
Hello Danielle, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to forward additional details to improve our service, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
I tried on many dresses at David's prior to my wedding and while I didn't purchase my dress there, I returned to purchase my bridesmaid's dresses there because of the incredible service I received during each visit. I recently accompanied one of my best friends to her first bridal appointment and she chose David's because of the good experiences myself and many friends have had. Unfortunately, her visit did not got well. We arrived as soon as the store opened and were greeted immediately. Once she told the specialist her dr... read more
Business response:
Hello Krystal. We are deeply sorry that your recent visit with us was not more enjoyable. Our stylists are trained to provide our brides with every option that may fit their vision. Hearing that our team did not do so is very upsetting and we apologize. We hope that you will allow us the chance to rebuild your trust in our brand. We will be sure to speak to management in regards to your feedback. Thank you, Ellice J.
It would have been great if our consultant hadn't been so wrapped up with another client. She brought my daughter four dresses and a strapless bra and *poof!* she was gone. There were a couple times we managed to attract her attention as she scuttled by carrying dresses and accessories for the other client, but we were pretty much left on our own to re-hang and re-bag the dresses, find accessories, etc. When my daughter picked her dress, some completely different consultant came over with the bell for her to ring and rattl... read more
Business response:
Hello Shelley, We are so sorry to hear that your visit with David?s Bridal was anything less than magical, and would love the chance to improve future visits with our team. We want you to know that your feedback is taken very seriously, and would be honored to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 114) if we can assist you further regarding this matter. Warmest Regards, Jill K.
Muy mal servicio mi cita era a las 3 pm y me atendieron hasta las 3:45 por cierto ya se habían olvidado de mi !! Me medí como 2 vestidos que yo previamente había buscado y la señorita me dijo a la media hora que ya. O tenía tiempo para mi !! E inclusive hablo muy mal de otra clienta que iba pasando total discriminacion !! No lo recomiendo �
Business response:
Hello Azul. En la novia de David, celebramos diferencias en todas las formas ? raza, credo, g�nero, tama�o, estilo, presupuesto ? y la discriminaci�n no tiene cabida en nuestras tiendas o dentro de nuestra marca. Sentimos mucho escuchar que nuestro equipo le ha decepcionado, y le agradecemos que se tome el tiempo de compartir esta retroalimentaci�n para que podamos ayudar a nuestro equipo a corregir estos problemas. Si usted desea discutir cualquier asunto a�n m�s, por favor env�enos un correo electr�nico a dbcares@dbi.com (... read more
Muy mal servicio mi cita era a las 3 pm y me atendieron hasta las 3:45 por cierto ya se habían olvidado de mi !! Me medí como 2 vestidos que yo previamente había buscado y la señorita me dijo a la media hora que ya. O tenía tiempo para mi !! E inclusive hablo muy mal de otra clienta que iba pasando total discriminacion !! No lo recomiendo �
Business response:
Hello Azul. En la novia de David, celebramos diferencias en todas las formas ? raza, credo, g�nero, tama�o, estilo, presupuesto ? y la discriminaci�n no tiene cabida en nuestras tiendas o dentro de nuestra marca. Sentimos mucho escuchar que nuestro equipo le ha decepcionado, y le agradecemos que se tome el tiempo de compartir esta retroalimentaci�n para que podamos ayudar a nuestro equipo a corregir estos problemas. Si usted desea discutir cualquier asunto a�n m�s, por favor env�enos un correo electr�nico a dbcares@dbi.com (... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.