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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I very rarely leave negative feedback, but I am so very disappointed in my experience at this store today. I called to schedule an accessory appointment. When I arrived at the store, I was told to wait for a stylist. She was doing a bridal dress appointment and was doing a great job with the bride. I waited 35 minutes with no acknowledgment. I totally understand not taking away time from the bride to be, but I could have been told hi. When I went back to the Welcome Desk because my time is also valuable, the person called to... read more
Business response:
Hello Kristin, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Went in for a prom dress for my daughter. I had made an appointment previously. They were very busy but our associate did her best to help us in a timely manner even though she had several other groups to help at the same time, including a bridal party. I know that the store is primarily a bridal store and that is their focus. It might be a good idea to book an associate just with those looking for prom dresses and another associate to handle only weddings. It would have been nice to have had more attention.
Business response:
Hello Vicky. We are sorry to hear that you and your daughter did not receive more assistance during your visit. While our stylists do need to work with more than one guest at a time on busier days, we still aim to provide our customers with the attention that they deserve. We appreciate your feedback on this and will share it with the appropriate parties. Thank you, Ellice J.
The saleswoman (I believe her name was Elise but I am not positive, she was difficult to understand) who came to help me and my bridesmaids look at bridesmaid dresses, asked me what I was interested in. I told her I wanted something different, not plain, had some bling and lace or something similar. As I’m telling her, she cut me off to tell me that they don’t have anything like that here, and that bridesmaid dresses are supposed to be plain. I mistakenly thought the dresses in the front were bridesmaid gowns and that I like... read more
Business response:
Hello Christina, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Locati... read more
My first visit was awesome. The consultant (Aubrey) that helped me made me feel comfortable. She pulled different dress that looked great on me. I went back to David’s bridal the following week and I was placed with a different she didn’t help me. She kept walking away and talking to other people. She would disappear for 10 - 15 mins and then show up for a minute and walk away again. I kept telling her what liked and she just ignored it. When I finally tried on dresss she walked away again and didn’t come back. I finally g... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn April B) Thank you, Steven E
Not same sex friendly. David's bridal needs to accept the fact not everyone is the majority, as in female and male couples. They sell some products sold as a set, tailored specifically with the labels "bride" & "groom". When asked if I could purchase a set with a "groom" & "groom", they simply refused... even though it was a simple fix (See photo in comment). Maybe try to be inclusive of everyone? It's appalling that in 2018 a company will turn away a customer based on sexual orientation.
Business response:
Hello Nick, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I was there for my girlfriend (the bride) trying on bridesmaid dresses. Firstly, 1 dressing room for 8 girls is absolutely ridiculous. 2nd the young lady helping us was extremely awkward and didn’t seem confident in some of the things we needed. I understand it’s a Saturday morning which is extremely busy but be more accommodating. None of us ended up ordering our dresses. We were so disappointed.
Business response:
Hello Ronni, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
I had an appointment with Tiffanie, who was very helpful, and patient �. I didn’t find a winner but I now have a better idea of what I’m looking for.
Business response:
Hello Jennifer! We are delighted that Tiffanie was such a wonderful help to you. Thank you for letting us be a part of your bridal journey! Best wishes, Ellice J.
Business response:
Hello Ashley, Thank you so much for sharing your valuable time to provide our team with you feedback. We would love to ensure your visit was everything you could have imagined. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further. Thank you, Jill K.
Where do I even begin...... So I show up there and I have an appointment for myself the bride & then immediately after an appointment for my bridesmaids . So I try on a few dresses and find "the one" of course the dress is too large so I am "clipped" into the dress. The woman never takes any measurements on me which I thought was weird but hey this isn't my forte. I am 5'9. We also discussed ordering me a size 16 dress. I get my dress in and it is a 14.... I fit into LUCKILY (didn't think to really look at the length of the ... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.