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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Horrible experience! I had an appotintment for a bridesmaids dress and was not helped at all. I was given a dress and was only helped once. I was definitely not treated like a valued customer. I ended up going to the Southside location instead because no one seemed like they wanted to help me at this location. It was more of a hassle than anything. Very disappointed...
Business response:
Hello Jill. We are deeply sorry that your appointment with us was not a better experience. We to provide our guests with quality service and appreciate your feedback on this matter. We apologize and will reach out to management in regards to your feedback. Thank you, Ellice J.
whatever you do DO NOT buy your wedding dress at DAVIDS BRIDAL they are scam artist! They sold me a stained dress and when I mentioned something to them about it they told me not to worry it would get taken care of during alterations I was still very upset and they told me it would be cleaned for free! Now they are refusing to clean my dress and stating sense I won’t get it altered they won’t clean it!! Never again will I recommend anyone one to them!!! They are the worst and have terrible customer service End rant
Before I get into this, I want to make it known that this complaint is not about David's Bridal as a whole, only one specific location. I bought my wedding dress from the Altamonte Mall location and fell in love immediately. I also got another dress for my reception from the same location and love it just as much. However, I have dropped four dress sizes since I bought my wedding dress. I asked the manager, Megan, if I could exchange my dress for a smaller size since alterations were out of the question at that point, and sh... read more
Business response:
Hello Ariel. While we are happy to hear that one of our other stores were able to help you in the end, we are deeply sorry for the frustrations you had with this location. The last think we would ever want to do is offend our guests and we can't apologize enough for doing so. David's Bridal strives for exceptional service and we will be speaking to management in regards to this. Thank you, Ellice J.
Ladies, this is just a heads up from a former customer of David’s Bridal. Please under no circumstances have their alterations dept. do the work. First of all they overcharge for the work and second they ruined my dress. 8 weeks before my wedding I found the perfect dress, had alterations do a few adjustments and it never looked the same. They tried 3 more times to fix it. One week before the wedding I had to find another dress! Talk about stressful situation While the girls on the floor where wonderful and tried their b... read more
Business response:
Hello Velvet, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Steven E. – (Insert City/Store Location)). Thank you, Christine G.
WORST PLACE EVER, DO NOT GO HERE!!! I am the Maid of Honor for my Sister's wedding and am less than impressed. We made an appointment for the Mother of the Bride to try on dresses and for my Niece to try on Flower Girl dresses. We were told upon check in that the associate we had an appointment with had other appointments as well as ours and that she would be going back and forth as much as she can and the check in lady had to be sure to tell us that "this is normal"(IT'S NORMAL TO OVERBOOK YOUR ASSOCIATES?). Then we were to... read more
Business response:
Hello Jennifer, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
In the end everything worked out wonderfully and the bride did well and her consultant helped out very well. BUT the appts were scheduled too close together, a 130 appt called at 150. Yes only 20 min behind however would have been fine if David’s had a back up plan. Like “you consultant isn’t ready yet her is a clipboard pls write the style numbers and sizes you like”. Instead told “look around you will Be pages” so as the bride and entirage began looking around another associate says “oh no you can ONLY look through the c... read more
Business response:
Hello Karen, We are terribly sorry to fall short in providing you and the bride with anything less than a full five star experience. We would love to ensure future visits with David's Bridal are more enjoyable. Please feel free to contact us at dbcares@dbi.com,(Attn: Brittany D. - Glen Burnie Location) if we can assist you further regarding this matter. Humbly Yours, Jill K.
Business response:
Hi Denise, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). Thank you, Christine G.
Have to cancel a layaway. Was told that it has to be done in person, not over the phone. Was ok to pay in full over the phone though. Total BS
Business response:
Hello Mary, we apologize for the inconvenience that this has caused you. Should you require any additional assistance, please contact your local David's Bridal store. Regards, Christine G.
I went in there with my daughter to look for a prom dress. Very organized & professional. The staff was very accommodating & helped us through out the entire process. A lady named Dee helped us & she was great! We will definitely be going back!!
Business response:
Hello April, We're thrilled to hear that Deb was able to provide you and your daughter with an enjoyable experience with our location! Thank you for sharing your valuable time and feedback for our team, and such kind words for Deb! Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - 202) if we can assist you further. Best Wishes, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.