This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My daughter's wedding dress and her bridesmaids dresses are all ruined thanks to the irresponsible people working here at David's Bridal in Gainesville. Her dress was suspose to be in by May, now they say June. Dress wrong size. Her bridesmaids dress is 3 sizes to small and alterations are all wrong. This is third trip about this problem and nothing has been rectified. My daughter is stressed. Her special day is not so special thanks to Davids Bridal.!!!!������������������������
Business response:
Hello Zandra. We are so sorry for the difficulties your daughter has been having with our store. We understand how much goes into preparing for the big day and the last thing we would want is to add to that list. We would love to see if we could assist in resolving this for you. Please email us at DBcares@dbi.com (attn. Ellice/Gainesville) with more information. Thank you, Ellice J.
I purchase my mother of the bride dress here. I ordered it and it came in early. When I picked up my dress, I just looked to see if it was the correct dress & size. Shame on me to trust that they would of given me the new dress that I ordered but no you gave me the sample dress that many women have tried on with snags on it. I had no choice but to wear it. The employee that did this has absolutely no integrity and you who you are.
Business response:
Hello Stacie, we are truly sorry to hear about the condition of your mother of the bride dress. It is never our intent to provide a gown in less than pristine condition and we can't apologize enough that we fell short of that for you. If you would like to discuss this further or need any additional assistance please email us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
I WOULD GIVE THEM LESS THAN ONE STAR IF I COULD!! Purchased my wedding dress there, six bridesmaids gowns, flower girl dress, two grandmother of the bride dresses, a grandmother of the groom dress, MOB and MOG dresses; about 13 dresses total. It was DISASTER. We had twelve people for my bridal party appointment and they gave us two rooms and we never saw the consultant again. I was finding dresses for them to try on because the ones the consultant pulled were not remotely close to what I asked for. All the dresses in the st... read more
Business response:
Hello Holland, thank you for taking the time to share your feedback. We cannot apologize enough for these inconveniences. This is certainly not the experience we expect to provide for any of our customers. We would be happy to look into this further for you, please email us at DBCares@dbi.com (Attn:BrittianyD) with you contact information. Thank you
The store manager A.L is the most unhelpful person I have encountered in this type of role. I would call her the "no solution, unprofessional" manager. I went in and the dress size ordered is one size too big. Asked the consultant to order size 0 but ordered size 2. All over about an inch too big. Alterations definitely required but if they ordered the size i asked for then not alot of alterations required. I feel as if I've been bait and switched by this large corporation with more than 300+ stores, as A.L. the store manage... read more
Business response:
Hello Yuko, We are terribly sorry for falling short in providing you with anything less than a full 5 star experience. We would love the chance to improve this special time in your life. If you would like to email us with additional contact information, at dbcares@dbi.com, (Subject- Attn: Jill K - 405) we would be honor to assist you further. Warmest Regards, Jill K.
Was insulted and told it was my fault my dress didn't fit because they told me to order the wrong size.. lady told me I had probably gained weight which is NOT the case! Horrible experience. All the bridesmaid dresses are stretched out so it's impossible to tell what size you actually need!
Business response:
Hello Kayla, we cannot apologize enough for your recent visit with our Greensboro team. If you still need assistance, please email us at DBCares@dbi.com (Attn:BrittianyD) and we would be happy to assist you. Thank you
Business response:
Hello Melissa, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E ). Thank you, Steven E
Literally the worst experience EVER!!!! I am only giving 1 star because it won't let me give 0. The customer service on the day I went in with a couple of my Bridesmaids was horrible. Our consultant was seen by us maybe twice. I pretty much knew the dress I wanted as I did my research before I went so that wasn't a huge deal, but she was less than helpful. I have since had to call TWO times as two other Bridesmaids went to order their dresses and the WRONG dresses were pulled. The first time they couldn't tell me why... read more
Business response:
Hello Jamie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
One thin the prices thst is i david bridal is to much. I am have a bech wedding and david is not making my day spacial because i didn't find my dr. I have 17 days to find my dress.
Rindy was amazing she helped me find the perfect dress!!! But the second time I came in with my bridesmaids and the girl we had was a little snooty to us! I bragged about how wonderful and friendly they were so it was a little embrassing to me when we got there!
Business response:
Hello Biz, while we are delighted to hear how Rindy was able to provide you with such a great experience however, we are disappointed to hear that we were not able to provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,612 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.