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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was there yesterday to look and try on bridesmaid dresses for my best friends wedding. I walked in five minutes after the bride and was greeted by two of the younger ladies at the front desk. The told me I needed to sign in, I smiled and told them that I was there with a group who was already being helped. The girl gave me a stuck look and turned to the other girl and said "oooook" as she rolled her eyes and laughed. I paused before proceeding and awkwardly asked her if that was a problem, she literally ignored me and I wa... read more
Business response:
Hello Steph, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
We had an appointment for our flower girls and i expected better customer service. The whole experience was just mediocre! My sister was a better stylist then the girl they set us up with. She was busy doing other things the entire time we got our own dresses and sizes. She said they didnt have lil girls shoes when indeed they did. Not very impressed with the way she looked i mean you work for a bridal shop her hair was a mess.
Business response:
Hello Andreina, we are sincerely apologetic your recent experience was less than satisfactory. This is our busiest time of the year however we strive to give each guests the personalize attention that they deserve and we can't apologize enough we fell short of that for you. It is our mission to provide a professional, accommodating, and courteous experience for our customers. We appreciate you sharing your experience and we will forward it to our management team in order to improve our services. We hope in the future you... read more
Our experience was great ! We had personal attention, our gal that took care of our needs and then some. She was attentive and offered alternative ideas in helping with the selections . We walked out with not only the perfect dress & Veil, but it was a new designer dress that was newly on display ! It's all in what you make it.. and it was one of the best day of the brides life !
Business response:
Hi Tieise, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how our team exceeded your expectations during your recent visit to our Monroe store! Thank you so much for taking the time to share your exceptional and memorable experience with us. Best Wishes, Christine G.
Buying experience wasn't bad at all. My daughter only tried on three dresses for prom and the second one was the dress. We scheduled an appointment for the following day alterations, and told it would only take 30 minutes . They scheduled our appointment for one we arrived five minutes early and waited 15 minutes to even be put into it fitting room and we proceeded to sit and wait for another 50 minutes and the only thing they had done was take measurements... we walked out. They clearly have overextended themselves an... read more
Business response:
Hello Leah, we are sorry that you did not have a positive experience during your recent visit to our Columbus location. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Ciara D.
I wasn't to happy with the young lady that was assign to assist me finding my wedding dress she gave me dresses that was 2 small and I told her I could not fit that size also she showed no concerns in helping me find my dream dress attitude was very noticeable my godmother found the perfect dress for me at David's Bridal the young lady did not do her job
Business response:
Hello Angelina, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
I was looking forward to getting my dress and my daughter dance. I felt not like a bride, that I was not important the one that was suppose to be helping me did not, my sister had too and the lady would not listen to me to me wrong about the strips they put on my dress. Was not happy at all with the customer service will never shop there again
Business response:
Hello Teresa, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Brittiany D). Best wishes. Ciara D.
I wasn't impressed when I called to schedule the appointment. I called and was on hold for 10 minutes then when lady answered she wouldn't help with my questions about wether or not they carried anything I wanted. Three weeks later we all arrived expecting to have a fun day. Not the case bridal and brides maid wasn't scheduled back to back the lady who was doing fitting didn't listen to what I wanted. Brides maids didn't get chairs to sit on and I didn't 2 hrs later for their fittings. The demeanor of consultant was less tha... read more
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We apologize for the service you received in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Business response:
Hi Ale, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Staff were nice but dresses (did not look at wedding dresses) and store were filthy. I've seen cleaner gas station bathrooms. Many of the dresses were not wearable due to stains, rips or pulls. I guess if you are going on to try dresses on and then order it would be ok, but don't go expecting to buy a dress off the rack.
Business response:
Hello Mary, We are so sorry to fall short for your visit with our Baltimore location. We have forwarded the information you provided to our store operations team to insure this matter is improved. Thank you for sharing your feedback. If we can assist you further, feel free to contact us dbcares@dbi.com, Attn: Brittany D. Warmest Regards, Jill K
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,613 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.