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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had a very bad experience with them 3 times they over book people. The person helping me never put my profile into the computer so someone had to go look for my dress. My dress came in no one ever called me about it.
Business response:
Hello Cameoki, thank you for taking the time to provide us with your feedback. We apologize for the type of service you did receive in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
My friend and her mother went to this store this past Friday. The mom wanted to buy a dress for her own upcoming wedding. Granted she is not in her 20's and is not a size 8, but to say she received terrible customer service would be an understatement! The staff acted like they had much better things to do than help her. The daughter had tears in her eyes when she spoke of how her mother was treated. This is just incredibly sad! My own daughter is getting married in December and we WILL NOT be visiting here! Anyone no ... read more
Business response:
Hello Julie, we are so sorry to see that our team did not provide your friend's mother with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If the bride would like to discuss any issues further, please have her email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had a wonderful experience with choosing my wedding dress with Allie in the beginning of April....my visit for bridesmaids with Chanel was the complete opposite...there is no point in making an appointment if you still do not have the undivided attention of the consultant..going between multiple groups, not taking measurements until after the fact, incorrect information obtained and not verified, just to name a few..overall great experience for bridal, not so much for bridesmaids!
Business response:
Thank you for your rating Christie, we are very excited to know you enjoyed your time with us. Best wishes! Ciara D.
Wedding dress shopping at David's Bridal was such a stressful and unenjoyable experience. We arrived ten minutes early for my appointment and we stood around waiting for an assistant to come get my appointment started for 20 minutes after my scheduled appointment time had passed. The assistant that was helping me was nice, but was also helping another bride. Throughout the whole appointment I wasn't receiving the help that I needed. My bridal party and I had to ask some other employees that were standing around to help us pi... read more
Customer service was just ok and the whole bridal party spent a lot of money for it to just be ok...we were there for close to 5 hours and the store doesn't offer any kind of drink service?? We were so thirsty by the time we left there..i was pretty disappointed with our experience but pleased with the price of our dresses. Hopefully corporate will make some changes.
Business response:
Hello Brittany. While we are excited to hear that you enjoyed our dress selection, we would like to apologize for the overall experience you had with us. Thank you for taking the time to leave your feedback. We genuinely appreciate hearing back from our guests about what we can do to better our customer experience. We will be sure to pass along your suggestion to the appropriate parties! Thank you, Ellice J.
Kelsey was not helpful at all she only checked on us periodically she didn't help with style or anything all she could mention was money I had a budget just because I saw a dress out of my budget by no means does it mean I can't go to my bank and get the money disappointing experience
Business response:
Hello Jessica, we are truly sorry your are disappointed with your recent experience. It is our mission to provide a professional, accommodating, and courteous experience and we can't apologize enough you feel we fell short of this for you. We always want to be attentive to our guests budget but also give them other possible options if they are interested. We hope you will allow up another opportunity to serve you better. If you would like to discuss this further or need any additional assistance please email us at dbcare... read more
The representative who was supposed to be helping my daughter in law to be was not very good. She had an overall negative attitude. She kept telling her that she needed a dress 1-2 sizes too big for her. She kept disappearing, so we were pulling the gowns for her ourselves. It was very crowded and it felt like we were being rushed although she had an hour & 1/2 time slot. I was not impressed with the service. The gowns were beautiful & prices were good, they had a great sale going on.
Business response:
Hello Kimberly, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. If you are still experiencing this issue in the future please email dbcares@dbi.com (Subject: Attn CiaraD). Best wishes. Ciara D.
I went about a month ago with my mom, maid of honor and bridesmaids. I had made an appointment prior to going and we still had to wait about an hour before we got someone to help us. I can understand it's prom season and all, but I figured I made an appointment there should be no wait to little wait time. Lesson learned, now. The lady that helped us was ok. She was very helpful with my wedding party and got all the ladies information, style of dresses and sizes. She had patience with us and brought out at least 10 dresses un... read more
Business response:
Hello Gee. While we are thrilled that you enjoy our dress selection, we are less excited to hear about your service. We at David's Bridal are committed to providing all of our guests with consistent quality service and communication from start to finish. Unfortunately we did not meet our goal and we apologize for that. We will be sure to share your feedback with our teams so that we can grow from them. Best wishes, Ellice J.
I loved every minute of it and Carmen my consultant was just amazing .
Business response:
Hi Melissa! We are so happy that you enjoyed your time with Carmen and the rest of our team. Thank you for sharing your experience with us! Best wishes, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,600 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.