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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David's Bridal (Richfield, Mn) has THE WORST customer service I have ever come into contact with after spending thousands of dollars in their store. They sent my bridesmaid a faulty dress and when we brought it back in, instead of fixing the problem they said we can have 10% off one of the "try on used" dresses in the store in a size that was too big. Then they said we would have to alter it... Why would anyone accept 10% off a dress that you've paid full price for a new one in the correct size... they must think we are stu... read more
Business response:
Hello, Brandie we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What is the best phone number to reach you? What is the style number of the dress? This is very concerning to hear. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity ple... read more
We had an appointment at 6:00 yesterday for 4 bridesmaids. First off we arrived and had to wait 30 mins just to be helped. We tried on several dresses and finally found one we all agreed on, only to find out that the dress would take 8+ weeks to ship and would not arrive in time for the wedding. In fact we were told by the consultant that most dresses take 8+ weeks to ship even though the bride was originally told 4 weeks. So we had no chance of receiving the dresses on time. Then when the consultant seen we were upset she l... read more
Business response:
Hello Tiffany, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
David's Bridal has THE WORST customer service I have ever come into contact with after spending thousands of dollars in their store. They sent my bridesmaid a faulty dress and when we brought it back in, instead of fixing the problem they said we can have 10% off one of the "try on used" dresses in the store in a size that was too big. Then they said we would have to alter it... Why would anyone accept 10% off a dress that you've paid full price for a new one in the correct size... they must think we are stupid! Hundreds of... read more
Business response:
Hello, Brandie we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What is the best phone number to reach you? What is the style number of the dress? This is very concerning to hear. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity ple... read more
When my friend (the bride) called to confirm that they had the correct dress and color on our account the day after our appointment...they had no record of our appointment. They lost the dress style, color, all of us girls measurments, phone numbers, names, EVERYTHING. AND I called and ordered my dress first and two months later 2 other girls called and ordered theirs and got a "promotion" $30 off. So I called ahead of time I get punished and have to pay more? I find this a crock of shhhhh!. Am I supposed to pull the promoti... read more
Business response:
Thank you so much for reaching out to us Stefanie. We apologize you weren?t provided the type of service we strive for. We will forward this review to our store managers to ensure we take steps to give our guests the experience they deserve. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
David's Bridal in Florence, SC had a great selection of Wedding dresses. This is what we there for. The girl who was waiting on us was attentive, she listened at what we were looking for and found it. It was a very good experience. The store was clean and tidy. Looking for a wedding dress Davis's Bridal in Florence, SC is the place. Thanks for all your help.
Business response:
Hello Vickie, thank you so much for your feedback! We are so happy that we were of great service to you! If you need assistance with anything in the future, please send us an email to dbcares@dbi.com (Attn:Cierra). Thank you, Cierra S.
Is there anyone there that can answer the phone? I've been on hold and have to keep calling back for over an hour now... Not happy.
Business response:
Hi Jenna. We apologize that you have been unable to get through to us on the phone. If you are still experiencing this issue, please email us at dbcares@dbi.com. Best wishes! Ciara D.
Staff was uninformed the show room was dirty and management is terrible.
Business response:
Hello Gina. Thank you for your valuable feedback. We apologize that the atmosphere of the store was less than professional. We will bring this to the attention of our management team to strive to do better in the future. Thank you and best wishes. Ciara D.
Went to pick out my dress in July and the lady flat told me I was to fat for the dress I wanted. Then when I went to order my maids dresses same lady lied to me and told me she ordered them all even called all the sizes to me but when my girls go to get them they are one dress short. And we are told we don't have time to order another one. None of us girls will ever be back. And we have told all our friends about this. Not one of our friends will be getting a dress from here again. No one has ever reached out to be about th... read more
Business response:
Hello Ansley, on behalf of David's Bridal we would like to take the time to apologize for the service you received on your recent visit. This is not the type of service we want to give out guest at all. We will be sure to share your feedback with our management team to ensure that his does not happen again. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
I got my wedding dress here Friday! Dori J was my consultant and she was amazing! She found dresses I loved that I never would have given a second glance. She was very kind and understanding about all the guest dynamics at the appointment, and really took the time to get to know me and what I wanted in a dress. She was funny, pleasant, and shared lots of good ideas and advice. I had a wonderful experience and would recommend David's Bridal, but especially her, to anyone!
Business response:
Hi Ali, we couldn't be happier to hear how Dori J was able to provide you with such an amazing experience! Our goal is to make sure that every bride feels beautiful, confident and satisfied with her gown as we understand that this is such a special time in your life and we are glad to hear that Dori was able to provide you with the time and attention that you deserve! If you need any additional assistance in the future, please do not hesitate to reach out to us. Best wishes, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,600 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.