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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
When it comes to getting a dress for our little girl they said what size she would need. When it came in it wouldn't fit her leg. Then a girl measured her. It came in. Too small still. Getting too close to the wedding. The manager got on the phone and is ordering another one in larger size.
Business response:
Hello Joe. We would like to apologize for the frustration you have been having in ordering a dress. Our goal is to make the dress ordering process simple and fast and I apologize that we have not done that for you. If you have any issues moving forward, do not hesitate to reach out to us at DBcares@dbi.com (attn: Ellice). Thank you, Ellice J.
Not knowing what I had wanted for sure wedding dress wise, we went in and they helped us right away. I told them what I was looking for and they said they had an open appointment time and would put us into that spot. So after meeting with the consultant Alison (not sure how she spells it) she pulled a few dresses for me to try on and put me into a dressing room. After trying on one that was okay, and the other not even close to what I had told her I was looking for she said she would go pull a few more. As my bridesmaids wer... read more
Business response:
Hello Tanna, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. This is not the type of service we expect to provide for any of our guests. We will be notifying the store manager to make them aware of this situation so that we can provide our staff with a coaching on proper customer service etiquette. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve... read more
Not knowing what I had wanted for sure wedding dress wise, we went in and they helped us right away. I told them what I was looking for and they said they had an open appointment time and would put us into that spot. So after meeting with the consultant Alison (not sure how she spells it) she pulled a few dresses for me to try on and put me into a dressing room. After trying on one that was okay, and the other not even close to what I had told her I was looking for she said she would go pull a few more. As my bridesmaids wer... read more
I came in walked around and waited for 30 minutes, nobody helped us or asked us anything, so we left very upset !
Business response:
Hello Ashley, We are terribly sorry to that your visit with our Madison Heights location was less than pleasing. We strive to provide all of our guests with exceptional customer service and regret we fell short. It would be an honor to welcome you back to ensure your experience is improved dramatically. (dbcares@dbi.com) Warmest Regards, Jill K.
Saturday we went to pick up my daughter's wedding dress which came in much quicker than expected. To our disappointment they ordered the wrong dress. normally this would be a one star review. Because they quickly handled the situation and reordered the dress without complaint. The wedding isn't until November so we have time. This is why we started the dress shopping process early. Now if it happens again we will not be so happy because the new order will not be her until June and reordering would be difficult.
Business response:
Hi Jean, thank you so much for sharing with us. It's so great to hear the staff at our Jackson location handled the situation immediately and effectively! Enjoy the event and best wishes to you and your daughter! Christine G.
BEWARE!!!! SCAM ALERT!! The so called $40 if which they don't tell you is only for HIGH PRICED tuxedos! Not ALL tuxedos like their card states!
Business response:
Hello Jared-aleesha , thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Business response:
Hello Courtney,, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn: Cierra S). Cierra S.
I was so excited about finding me a dress and also scared because, the wedding was just months away but the lady's there were so helpful and understanding they help me find the perfect dress for my wedding .
Business response:
Hi Mercedes, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how our staff at our Monroe location exceeded your expectations! Thank you so much for taking the time to share your exceptional and memorable experience with us. Best Wishes, Christine G.
Business response:
Hello Dominic, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,419 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.