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David's Bridal Grand Rapids MI
- Retail
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The only reason I am giving this a two is because Tyler saved the day. We came in for our 12 o'clock appointment to try on bridesmaid dresses, I had eight bridesmaids with me. We were not greeted and had to go up to the desk twice to find out what was going on with my consultants, after getting zero service and no one having any idea what was going on my girls and I decided to look for ourselves.each of my girls found dresses they liked and again we waited for our 12 o'clock appointment to begin, our appointment didn't start... read more
0 stars. They book too many people at once. When I went (after having an appointment booked for about 2 months) there were way too many people and we didn't even have chairs to sit in. It was a nightmare.
Business response:
Hello Megan, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience with us. If you would like to discuss this issue further or would like to schedule another appointment please email dbcare@dbi.com (Subject: Attn Ross A.) Thank you.
Honestly...I didn't even want to give this 1 star because it should be a 0 or even in the negatives. I have been trying to order my bridesmaid dress for my sisters wedding for a while now on and off the phone with this place. EVERY SINGLE TIME I call I get placed on a "brief hold" which is always a bare minimum of 10-15 mins...the longest being almost 40 mins!! YES 40mins! I eventually hung up and called back to be again placed on hold and forgot about. They are EXTREMELY rude...even the managers. Very unprofessional in pers... read more
Business response:
Hello Kristyn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
They didnt even help or pay attention to our bridal party. Very hurtful and disappointing. I didnt make an appointment to do the shopping and dress picking and trying on alone �
Business response:
Hello Molly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
I paid $500 for alterations on my wedding gown for my destination wedding. I went in for 2 fittings. My father had to pick up the dress because I live out of the country. I got the dress today. Aside from the bustle - The alterations were not performed as ordered !the dress is way too big and not as agreed. Im getting married in a week and I need to pay $1000 for the alterations to be rushed in a foreign country. I'm beyond disappointed and stressed and all of my friends, family, and readers (joyandjourney) will be informed.... read more
Business response:
Hello Katie, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) and let us know how we can better assist you. Thank you, BrittianyD.
I had a terrible experience today! The consultant barely spoke to me and treated me like I was a negligible annoyance. The consultant only pulled me 2 dresses in a 30min period. She would thrust them at me then rush away. The consultant seemed inconvenienced with me even being there; She didn't help me in or out of any dresses and didn't offer to clip the dresses tight (My friends had to hold the dresses so I could see the shape as I'm a size 3 and most of the dresses are too large). Not to mention, I had to re-hang all of t... read more
Business response:
Hello Sandy, we are so sorry to hear that your recent experience with us was disappointing. It’s our goal to make our customers feel celebrated & rewarded during their time with us, and we are so sorry to hear that was not the experience you received. We understand that you have gone else where for your gown, however if there is anything else we can assist you with, we would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to schedule an appointment. Thank... read more
Worst Experience. Today a friend of mine had a Bridal Appointment and the consultant was horrible. The whole experience was horrific. No bride should be made to feel that insignificant.
Business response:
Hello Erin, we are so sorry to hear that your friends recent experience with us was disappointing. We would love to have her back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if she would like to schedule an appointment. Thank you
I can't say I particularly enjoyed our visit here. I chose Davids Bridal because I knew they'd have lots of styles on hand, in many colors and sizes, but I regretted it almost immediately. I had 7 bridesmaids that all needed to try dresses on and they had 1 dressing room for us, even though there were many empty ones. Our stylist wasn't very enthusiastic about helping us and to be honest, I'm not sure I saw her smile once. This is supposed to be a very happy time, one that's enjoyable and it was nothing but stressful. The on... read more
Business response:
Hello Ashley, we deeply apologize that your recent experience with us was disappointing. Please let us know if you and your party were able to find everything you need and if we can further assist you. Email us at DBCares@dbi.com (ATTN:BrittianyD.) if we can further assist you. Thank you.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,513 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.