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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Customer service was not good! Luckily i came in early found dresses i wanted to try on and had my mom and step mom to help because my consultant was not available! It has potential to be a great place, if customer service was improved, and if they provided water or something to keep us hydrated.
Business response:
Hello Heather, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience in store. We will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss this issue further please send any additional information to our corporate email dbcares@dbi.com (Subject: Attn Ross A) Congratulations and best wishes. Ross A
I sent up an appointment to try on wedding dresses. The idea I had when working with a stylist was completely different than my actual experience. The lady was slow at getting the dresses I wanted to try on. I have a list of my favorites and she told me that I could probably only have time to try on 6 of them. Even though the appointment was 2.5 hours. She had another appointment that came in, so she was working with 2 appointments. Thank goodness I had people there to help me get the dresses on and off and find the ones I w... read more
Business response:
Hello Lindsay, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff during your recent visit. We at David's Bridal are committed to providing our brides with exceptional customer service by providing a comfortable and accommodating shopping experience. We realize how important it is to be part of our bride’s journey and we take that very seriously. It is our mission to give our customers the “once in a lifetime” experience that they deserve and we can't apologize enoug... read more
We got there early for our appointment and they forgot about us. We waited for 45 minutes before I decided to say something and then our consultant was nice but pretty unhelpful. She only helped my bridesmaid get out of maybe 2 out of the 10 dresses she tried on. Pretty useless, but whatever I didn't really mind because at that point I didnt have high expectations anyway. I wouldnt go back but it wasnt the most horrible experience either.
Store was beautiful and staff was friendly. I booked my appointment online and when I got there the lady helping me booked herself double for my time so she was helping someone else. I drove 3 hours to try to find a dress and the lady helping me ended up spending more time with the other girl bc she wasn't being as nice as me. I didn't know that when you were mean someone was going to help you more...doesn't make sense. I ended up walking around and grabbing dresses to try on myself with my sister and friend.
Business response:
Hello Tricia, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
The only reason I am giving this a two is because Tyler saved the day. We came in for our 12 o'clock appointment to try on bridesmaid dresses, I had eight bridesmaids with me. We were not greeted and had to go up to the desk twice to find out what was going on with my consultants, after getting zero service and no one having any idea what was going on my girls and I decided to look for ourselves.each of my girls found dresses they liked and again we waited for our 12 o'clock appointment to begin, our appointment didn't start... read more
0 stars. They book too many people at once. When I went (after having an appointment booked for about 2 months) there were way too many people and we didn't even have chairs to sit in. It was a nightmare.
Business response:
Hello Megan, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience with us. If you would like to discuss this issue further or would like to schedule another appointment please email dbcare@dbi.com (Subject: Attn Ross A.) Thank you.
Honestly...I didn't even want to give this 1 star because it should be a 0 or even in the negatives. I have been trying to order my bridesmaid dress for my sisters wedding for a while now on and off the phone with this place. EVERY SINGLE TIME I call I get placed on a "brief hold" which is always a bare minimum of 10-15 mins...the longest being almost 40 mins!! YES 40mins! I eventually hung up and called back to be again placed on hold and forgot about. They are EXTREMELY rude...even the managers. Very unprofessional in pers... read more
Business response:
Hello Kristyn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
They didnt even help or pay attention to our bridal party. Very hurtful and disappointing. I didnt make an appointment to do the shopping and dress picking and trying on alone �
Business response:
Hello Molly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
I paid $500 for alterations on my wedding gown for my destination wedding. I went in for 2 fittings. My father had to pick up the dress because I live out of the country. I got the dress today. Aside from the bustle - The alterations were not performed as ordered !the dress is way too big and not as agreed. Im getting married in a week and I need to pay $1000 for the alterations to be rushed in a foreign country. I'm beyond disappointed and stressed and all of my friends, family, and readers (joyandjourney) will be informed.... read more
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,186 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open tomorrow at 10:30 a.m.