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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My experience at Davids Bridal was horrific. I have never been so upset with my wedding planning as I was this day. I called months prior to see when I should have my girls get their dresses. They gave me the date of March 23rd to come in. We arrived at Davids and as we walked in I told the girl what we wanted and she told us to look. We did we found the PERFECT dress for them. We went to check out and it couldn't be in for 17 weeks my wedding is June 10th. That wouldn't work so in between my girls tried on at least 25 dress... read more
Business response:
Hello Deborah, thank you so much for providing such an informative review of your experience. We are very sorry to hear that you were disappointed with your experience. This is not the type of service we would like to provide for any of our guests. I will be forwarding this feedback to our store managers to ensure our stylists are providing the service we expect. Again we apologize for this experience please email dbcare@dbi.com (Subject: Attn Ross A) if you would like to discuss further. Thank you. Ross A
I would like to give this zero stars, but because of previous experiences that were good, I will very generously give it one. I have previously come to this location to buy two prom dresses, which were very expensive and my experience then was absolutely amazing. Fast forward to now, four years later where I made an appointment to be measured and fitted for a Vera Wang bridesmaid dress. I walk in and there are only two people at the registers and one stylist working. It took over 10 minutes of me standing there before I co... read more
Business response:
Hello Sandy. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Ross A) so we can set you up with a more personal appointment. Thank you, Ross A.
Wish I would have read reviews before wedding dress shopping here. Not a personalized experience at all. Way overbooked appointments, my stylist was jumping from room to room. Felt rushed and chaotic. When I came back to pick up/try on my dress I was alone with my toddler son, I was offered no help getting in my gown or even carrying it to the fitting room for me.
Business response:
Hello Ashley, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes, Jessica H.
For one, i specifically told my consultant that i didn't like lace and she continued to bring me lace... dressing rooms were tiny and there was so many people in there it was unbelievable. On top of it not once did she ask me if i wanted a veil. I mentioned it and she told me i could go put my dress back on and try some on or schedule a whole new appointment for accessories... and my consultant was going between me and 3 other groups... it is over booked and overly crowded. Not only that but my consultant measured my over a... read more
Business response:
Hello Brittany, we are very sorry to hear that you were disappointed with your experience. This is not the way we would like to our consultants to help any of our guests. Our stores are very busy around this time of year and can get very crowded. We have forwarded your feedback to our management team to ensure we can provide the best experience for all of our guests. If you are interested in returning with another stylist in store please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
I am in my best friend's wedding and we came to David's Bridal for the bridesmaids dresses only. We had such an awful experience here from the moment we checked in until the moment we walked out the door. I'm really glad the lady who helped us urged me to buy my dress that day because it was going to take "14 weeks to come in". I just got my email today that my dress is ready to be picked up.... it's been 6 days since the appointment. "Shit show" describes this business really well.... there isn't a single positive thing... read more
Business response:
Hello Amanda, we are very sorry to hear that you were disappointed with your experience. Our stores can be very busy at this time of year. This is no excuse for the service you were provided. We would really like to help you along your journey. We know this time can be very stressful and it?s our job to make this as easy as possible. We have forwarded your feedback to our management team to ensure we can provide the best experience for all of our guests. We would love to help. If you are interested in returning or hav... read more
I really enjoyed my time, but it was hard to feel pretty when they didn't have a corset extender for me to try my dress on, I love the dress but I hope when I go for my fitting they have what I need to make sure it fits me perfectly. Also, I told my assistant that my niece was here a month before, and had nothing but good things to say..... She wanted to keep her dress a secret. But when I picked mine, I said lets trade pics, to my horror we bought the same dress...� I pray they can help me find a jacket to wear over mine, a... read more
Business response:
Uh Oh!!! Thank you so much for sharing Inga. We are thrilled we were able to help you with our selection. Congratulations on your engagement and best wishes. If there is anything we can do please reach out to us. Ross A.
I had set up an appointment to get my wedding dress from David's Bridal. The consultant had some trouble finding my dresses that I had saved and wanted to try on. She was great about getting me the dresses, but the experience was not what I had expected. As a Bride, you want to feel special and pampered on that day you go shopping, it was busy and chaotic and I was fortunate to have my mom and sister there to help me make the decision on my dress. I also was not happy the day I went in to get my Bridesmaids dresses. We had 1... read more
Business response:
Hello Stacy, we are very sorry to hear that you were disappointed with your experience. However this does not excuse the type of service you received. We are extremely sorry you have had this experience with us. If you would like to provide more details of your experience or would like return visit please contact us at dbcares@dbi.com (Subject Attn. Ross A) Thank you.
Unbelievable experience. They overbook appointments. We had a stylist who was overworked and clearly not able to perform her duties. Two changing rooms between 5 bridesmaids and 1 flower girl. Majority of the dresses we couldn't find in our sizes because there had to of been at least 60-80 other people trying on dresses too. It was wall to wall ladies at the clothing racks. We couldn't all enjoy each other because most of us were dealing with nowhere to sit, anxiety and claustrophobia. Not to mention there were no mirrors in... read more
Business response:
Hello Deborah, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience in store. This is not the type of environment we intend to provide for any of our guests. Our stores can get very busy and intense especially on the weekends. We never turn away any guests so stores can be very congested with walk-ins and appointments. We would really love the chance to bring you in when our store isn’t as busy. If you are interested in returning for a bette... read more
Business response:
Hello Laurissa, thank you for sharing your rating. We are happy to know that you enjoyed your time with our team in Grand Rapids. Best wishes. Ross A.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,186 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open tomorrow at 10:30 a.m.