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David's Bridal Madison Heights MI
- Bridal
- Madison Heights, MI
About this business
Location details
32127 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My family and I came here to find my dress for the big day, I had heard good things about David's bridal so I was really looking forward to it, I had an 11 am appointment, which I was two minutes late for, only to wait in line for 20 more minutes, was not taken back until 1130, and my appointment was rushed because they were behind. My family was finding dresses for me because my bridal consultant was too focused on the other bride. The consultant became frustrated and told my family that they were overwhelming me when in fa... read more
Business response:
Hello Keylee, we sincerely apologize that you are unhappy with your recent appointment with us. We understand your frustrations and we would like to chance to have you back for a better experience. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to schedule an additional appointment. Thank you, BrittianyD.
Went there with my daughter to look for bridal gowns. Had an appointment at 10. The appointments are 90 mins. Once they called up her stylist she talked to us briefly for a few minutes then explain we had 90 minutes she's on a very tight schedule however she still had a bride on stage who was in the middle of making a decision, so we would have to wait a few moments about 10:45 we finally got into a room my daughter managed to try on a total of 3 dresses thankfully she found one that she loved right away. Once we were finish... read more
Business response:
Hello Karen, we are so sorry to hear that you and your daughter were disappointed with her recent appointment. Shopping for a bridal gown is such a special moment and we’re disappointed that you and your daughters visit fell short of both your expectations.We will be sure to provide the additional coaching to our team to ensure that this does not occur again. Please let us know if there is anything else we can assist either one of you with. Thank you, BrittianyD.
My experience was extremely unsatisfactory. My cousin and I came into this location simply to look and possibly try a dress or two. After telling the lady that we did not have a appointment we had some questions and just wondered if someone answer them real quick. She simply relplies"if you dont have appointment there is nothing we can do for you." Now being someone who works at the Somerset Colletion I understand how difficult and demanding customers can be. Since I know this I make sure Im very polite and respectful,that w... read more
Business response:
Hello Tina, we cannot apologize enough for your recent experience with us. We agree that every customer should be provided with the same exceptional customer service no matter what the cause of their visit, and we are so disappointed to hear that was not your experience. We would love the chance to have you back in our store for a better visit. Please email us at DBCares@dbi.com if you would like to schedule an appointment. Thank you, BrittianyD.
Our shopping experience at David's Bridal was great. Josephine was amazing and treated my daughter so special. After my daughter found her dress, Josephine said "let's try a couple more to make sure it's the one." She was amazing. Unfortunately, that's where it ended. The alternations department treated my daughter like she was just a mannequin. I understand that they see brides all day long, but I would think they would make an effort to make them feel a little special. And appointments are scheduled on top of each ... read more
Business response:
Hello Judy, we are so sorry to hear that you and your daughter were not satisfied with our alterations services. We would like to look into this further, and speak to your daughter so that we can assist. Please email us at DBCares@dbi.com with her contact information. Thank you, BrittianyD.
Do not use davids bridal!! It has been a nightmare for me. My bridesmaid dress was supposed to be here April 15th and there was a issue with the dress so they told me it would be here early may. I went there on Tuesday and the dress is still not here and the wedding is in 3 weeks. This is absolutely ridiculous they are not being very helpful at all. I do not want to use davids bridal ever again.
I went in, yesterday, for my twelve o'clock appointment, and tried on a few wedding dresses. I found one, and I loved it. My bridesmaid appointment was at 1:30 pm, and they, at first, said, we did not have a scheduled appointment. Than, they found it, but had to find us a different consultant, because they never assigned one to us. They moved us into another room. My bridesmaids pulled a few dresses they wanted to try on. We turned our backs for ten minutes, and another consultant put all those dresses back. Me and my matr... read more
Frequently asked questions about David's Bridal Madison Heights MI
How is David's Bridal Madison Heights MI rated?
David's Bridal Madison Heights MI has a 4.6 star rating with 6,835 reviews.
When is David's Bridal Madison Heights MI open?
David's Bridal Madison Heights MI is open now. It will close at 7:30 p.m.