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David's Bridal Madison Heights MI
- Bridal
- Madison Heights, MI
About this business
Location details
32127 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
They are Super rude and could careless about their customers. I went for an appointment yesterday and felt so uncomfortable �! I will be going to the novi store tomorrow and I'm hoping it goes so much better. The lady I had was very good for nothing not helpful at all!!!
Business response:
Hello Amanda. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, Ross A.
Alterations are way too expensive. Other places are either free or much cheaper
Business response:
Hi Julie, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes, Jessica H.
I would buy a dress at Davids Bridal, but I wouldn't get the alterations done there. You are better off going to a cleaners who does alterations than using the people at Davids Bridal!
Business response:
Hi Vanita! Thank you so much for providing feedback regarding your experience at our Madison Heights location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure service in the future. Best wishes, Ross A.
Our consultant greeted us by rudely telling me to go look on the rack for dresses I wanted to try on, she did not introduce herself or ask me about my wedding. I wanted to keep an open mind and try on a variety of styles to find one that was good for my body type and get help from the consultant. She was not helpful at all. I tried on about 4 or 5 dresses. Right in the middle of the consultation one of my bridesmaids overheard the woman talking crap about me because I "was difficult and didn't know what I wanted." Sorry I, l... read more
Business response:
Thank you so much for reaching out to us Lucienne. We apologize you were not happy with the selection provided in store. We do offer wide variety of styles along with several colors online visit www.davidsbridal.com for more information. Our mission is to help guests find the best items in correlation to the customer?s style. If you have any additional questions or need help placing an order please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Very unorganized even when you have an appointment.. We made an appointment for 8 bridesmaids and they only had 2 fitting rooms for us. The "Consultant" that was set aside for us made sure she told us as our appointment got started that we only had 1 hour. She wasn't helpful with us finding dresses either. I was not impressed at all.
Business response:
Hello Roxanne, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional assistance in the future. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
Customer service is lacking. Didn't call me when my dress came in had to call to find out where it was. Went to pick up dress last night was ignored by three staff members well one of the other staff members was running around trying to help people. My dress that I had been previously fitted for at that location was one size too big and they argued with me that that must have been the way it was when I tried it on. That makes no sense why would I buy a dress that's too big on me? To have it tailored in store would have been ... read more
Business response:
Hello Amy, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will share it with our management team. Best wishes, April B.
I had such an awful experience at the Madison Heights store. They were so insensitive to my weight. When I ordered my dress, the sales person indicated that even though the top of the dress was large, I couldn't get into the smaller size because of the size of my stomach. I picked up my dress yesterday and it just so happened that I lost some weight. The halter top was so large, but I was told that when I get the right bra, it will be fine. I could also twist the dress around me, but again was told that I wouldn't be able to... read more
Business response:
Hello Jessica, thank you so much for providing such an informative review of your experience. We are very sorry to hear that you were disappointed with your experience. This is not the type of service we would like consultants to give any of our guests. We will be forwarding this information to our district managers for review. If you would like to discuss this issue further please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
I came in walked around and waited for 30 minutes, nobody helped us or asked us anything, so we left very upset !
Business response:
Hello Ashley, We are terribly sorry to that your visit with our Madison Heights location was less than pleasing. We strive to provide all of our guests with exceptional customer service and regret we fell short. It would be an honor to welcome you back to ensure your experience is improved dramatically. (dbcares@dbi.com) Warmest Regards, Jill K.
Frequently asked questions about David's Bridal Madison Heights MI
How is David's Bridal Madison Heights MI rated?
David's Bridal Madison Heights MI has a 4.6 star rating with 6,835 reviews.
When is David's Bridal Madison Heights MI open?
David's Bridal Madison Heights MI is open now. It will close at 7:30 p.m.