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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel and casino were amazing! My room was big and comfortable. The only thing I can suggest them is to clean de sofas in the elevator area, they were dirty.
Business response:
Thank you for your feedback.
Business response:
Jane,Thank you for your feedback. We are thrilled to hear you enjoyed your hotel stay and look forward to your next visit.
Not gambling friendly machine tighter then ever , will not return
Nice building with modern and spacious rooms. Friendly staff and options available for entertainment with the casino at the main floor. They could improve on cleanliness, as we noticed mold on the shower walls, long hair left on the wall from previous guests and quite a lot of dust on many surfaces. I would go again if they would make an effort on this area, as overall the hotel is nice and conveniently located along the highway 90.
Business response:
Andreaa,Thank you for your feedback. While we are glad to hear you enjoyed many aspects of your stay, we do apologize for the issues you encountered with your room and we will be sure to address your concerns with housekeeping.
Business response:
Ed,Thank you for your feedback. We're glad you enjoyed your stay and hope you will visit again soon.
Property was clean and main casino area is smoke free. Room was spacious and comfortable. Hotel employees were friendly and helpful Wish there was an on-property shop that sold sundries
Business response:
Barbara Ann, Thank you for your kind words. We are thrilled to hear you enjoyed your stay with us. We do offer certain sundry items upon request at the Hotel Front Desk, and our Galleria del Lago store sells additional sundry items as well.
Had a great stay! Clean, modern facilities, professional staff. Didn’t use the casino, but got a great night sleep as we were tired from the road. Ordered dine-in, dinner arrived on time, was delicious and fairly priced.
Business response:
Alex,We sincerely appreciate your praise and kind words regarding your stay. We are glad to have met your expectations, and if you are ever traveling through the area again that you will visit us again!
Business response:
Diana,Thank you for your feedback. We hope you will visit us again in the future so we can deliver the best experience possible for you.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,206 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.