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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Amanda, We appreciate your feedback and we are thrilled to hear you had a great stay with us! We hope you return to our resort in the future.
The floor in my room was not vacuumed, there was dust in the corners. The shower was absolutely filthy. I will never stay there again!!
Business response:
Teri, We sincerely apologize for the issues you encountered with your Hotel room as this does not meet our high standards set in place. We hope you will reconsider staying with us again in the future, so we may provide you with an exceptional guest experience.
Clean and very convenient to NYS Thruway. Hotel access to the casino is quick and easy and the fitness center is top notch. Room was very clean except for half a drink left in the fridge.
Business response:
Keith, We truly appreciate your kind remarks. Our team works diligently to ensure every guest has a positive experience while enjoying our amenities and facilities. We hope you will make plans to visit our resort again in the future should your travels bring you back to the Finger Lakes region of New York!
There is no question that the property is first class, however the people responsible for cleaning the rooms must do a better job. We found a lot of hair in the bathroom and evidence that the rooms had not been inspected by management. Trash left behind waste baskets and it appeared that staff didn't do a good job. If management looks at these comments, I would bet that our room 248 is still dirty in the corners, as this did not appear to be a one off.
Business response:
Glenn, We truly appreciate you taking the time to share feedback regarding your visit at our resort. We apologize for the issues you may have experienced with the cleanliness in your Hotel room. We take all feedback seriously and will ensure your comments are communicated with Housekeeping management so we may use this as a training tool. Guests serve as great teachers and help us to spot any operational inefficiencies. We hope you will return to our resort again soon.
Business response:
Amy, We appreciate your feedback and regret to hear that we did not provide an experience worthy of receiving a 5 out of 5 rating. We will continue to strive to provide the best possible service for our guests, and we hope you return to our resort again in the future.
Business response:
Tina, We appreciate your feedback and are thrilled to hear about the great visit you had with us. We hope you return again soon.
Business response:
Natalie,Your feedback is greatly appreciated. We're glad to hear you had a great stay and we hope you return again soon.
Business response:
We appreciate your feedback and we're thrilled to hear you had a great stay!
Business response:
Thank you for your Outstanding Review! You looked amazing!! We look forward to having you again in the future!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,980 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.