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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Susy,We appreciate you taking the time to share feedback regarding your stay. While we appreciate your 8 out of 10 score, we strive to provide the highest quality service and accommodations possible. We'll continue to work diligently to achieve this.
Business response:
Thomas, Your feedback is greatly appreciated. We're glad to hear you had a great stay and we hope you return again soon.
Little couple escape! Beautiful getaway with my honey! The stay was amazing! Clean room. Soft bed and the amenities were excellent! Will definitely return.
Business response:
Eudes,We appreciate your positive feedback. Our team works diligently to ensure every guest who walks through our doors has a memorable experience. We hope you will return to our resort again soon!
Very nice room, clean , great casino, just wish they included breakfast. Very nice stay
Business response:
Charles,We appreciate your feedback and we're glad you had a great stay. We hope you make plans to return again in the future.
Business response:
Tom, We appreciate your feedback and are glad to hear you had a great stay. We hope you return soon.
Loved it! Amazing staff, super clean and comfortable. We will definitely be back.
Business response:
Sharon,We appreciate your feedback and are thrilled to hear of the positive experience you had with all aspects of your stay. Our team is dedicated to providing exceptional guest service.
Business response:
Stephen, We're glad to hear you had a great stay with us and we hope you return again soon.
Business response:
Cari, Your feedback is truly appreciated and we are thrilled to hear about your great experience. We hope you make plans to visit our resort again in the future.
The lady at desk did not explain how to get our free play very well. We were first time visitors and no other casino does free play the way you do it. We finally asked another gambler and she helped us. The comedy show was fun.
Business response:
Joanne, We appreciate you sharing feedback regarding your stay with us. While we are happy to hear you had an enjoyable visit, it is evident that we can do better. Your feedback will be shared with the team and used as a coaching tool so that we may improve for the future.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,980 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.