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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow, what an amazing hotel. We booked last minute as we weren’t happy with a VRBO nearby. It was great value for a last minute booking. We got the Premium King Room and it was AMAZING! It was enormous and had 2 bathrooms and a living area. It was meticulously clean and we slept so soundly and safely. The rooms were really sound proof too. What an excellent hotel. The casino was also excellent fun, again spotlessly clean and the staff were all wonderful. Everyone I interacted with was great. Fantastic hotel.
Room was cozy and bed was comfortable. The in-house Café was convenient and the food was great. The Casino was air conditioned but was a little too cool. The room door rubbed a little when opening and closing but overall was a good stay and would come back again.
Rest and relaxation at its finest! We could have spent our entire trip in our room. The bed was so comfortable and the shower was amazing! We had plenty of room and the robes were an added luxury.
Security was rude
Only one gliche with the electronic key. Worked the first time,and i got into my room. Then went to get dinner ,and couldn't get back into my room,both keys did not work. Went to lobby issued me new key, and this one got me strandef in the elevator because key didn't work.Got to my room and 2 key didnt work either. Now my dinner was cold. Back to lobby they got maintenence guy and issued 2 new keys. They worked yeah but no comp gor inconvenience of having to eat a cold meal?
Dirty carpets and maintenance is rarely done.
The property was good, could use some late night food options and a few more hotel employees. I want to start by noting that they seemed a bit understaffed so that could be the cause of the following complaints; there were only 2 towels in the room so we called the front desk a few times but were never able to reach anyone, my husband walked down and waited several minutes before someone came to help but they did bring up towels about 30 minutes later, so patience helped there. There was no shower gel in the shower and the l... read more
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 17,150 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.