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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend getaway. Stay was wonderful. Portico restaurant was exceptional and overall a wonderful experience
Business response:
Rocco, We truly appreciate your feedback and we are thrilled to hear how you had a wonderful stay with us. Our team works hard to ensure every guest receives the best possible service when they come through our doors. We hope you will visit us again soon!
Only one elevator was working. The rest was great!
Business response:
Tammy, We appreciate your positive feedback and are glad you had an overall great stay! We do apologize for any inconvenience that may have been caused by one of our guest elevators being out of order. Our vendor is aware of the situation and is looking at a resolve for the issue. We hope you return again soon!
Business response:
Brenda, We appreciate your feedback and for staying at our resort! We hope you will make plans to visit us again in the near future!
Business response:
We appreciate you taking the time to share feedback regarding your stay at our resort. We are thankful to have received positive feedback as our team works diligently and meticulously to ensure the best possible guest experience. We hope you return again soon.
We come here to stay at least twice a year.Love everything about this place especially cleanliness, friendly employees Would like to comment that our room 231 had a nonfunctional tv remote Had difficulty using,also,on our entry door, there is a huge gap from the doorknob to the floor, could hear everything in the hall and I felt a bit uncomfortable in the room with the opening
Business response:
Vivian, We appreciate your positive feedback and the validation as to how hard our staff works to ensure positive guest experiences. We will be sure to address your concerns with the appropriate departments.
Book your stay NOW! You won’t regret it! We stay at Del Lago every eight weeks and love it more every time! Let me tell you about the beds! Oh my goodness beyond comfortable. I have told my husband he needs to find out what type of bed it is because I need one in my every night life! The friendliness of the staff is amazing as well! Super nice and accommodating. Recommend 11/10! Yes it really is that good!
Business response:
Dawn, We are elated to have received such positive feedback regarding your stay at our resort. We prioritize our guests' satisfaction and work diligently to ensure our guest retention for future visits. We hope you return again soon and will share your feedback with our Hotel team.
Really enjoyed being here even stayed an extra night last time i was there.
Business response:
Gaston, We're thrilled to hear about your great experience and are glad to hear how much you enjoyed your visit. We hope you return again soon!
I thought the staff and service was great. Very clean and comfortable rooms. We will definitely go back.
Business response:
Kathryn, We appreciate your feedback and are happy to hear you had a great stay. Our team members work diligently to ensure the best possible guest experience. We hope you return again soon!
Really comfortable bed and pillows. Modern room
Business response:
James, We appreciate your feedback and we are glad to hear you had a great stay. We hope you return again soon.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,200 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.