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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay! Easy check in. Rooms are clean.
Business response:
Jessica,We're thrilled to hear about your great stay and that we were able to accommodate an early check-in for you. We're glad you had a clean and comfortable stay and look forward to future visits.
Business response:
Karin,We appreciate your feedback and are glad you had a great stay! We hope to have you on a return visit soon!
Business response:
Daniel,We appreciate your feedback and are glad you had a great visit. We hope to have you stay with us again soon!
Business response:
Pat,Your feedback is greatly appreciated- our team is dedicated to providing the best possible guest service and experience. We hope you plan another visit to our resort soon!
We were very pleased with our stay at the hotel and service at the spa.
Business response:
We're glad you had a great visit to our Hotel and Spa and hope you visit us again soon.
Business response:
Susan,We appreciate your feedback and are glad to hear that you had a great stay. We always strive to provide our guests with the best possible experience and we are glad we were able to achieve this once again!
Nice place and friendly staff.
Business response:
Akin,We're thrilled to hear you encountered friendly staff and had a great stay!
No remote and coffee machine didnt work peope were great
Business response:
Pat,We appreciate your feedback and apologize for the inconvenience caused by the remote missing and the Keurig coffee machine not working. We hope you'll consider visiting us again soon!
The Wi-Fi was not working. Only 2 bath towels
Business response:
Laurie,We appreciate your feedback and apologize to hear about the issues you encountered with our guest wireless network. This has been addressed. Your feedback regarding the insufficient amenities has also been addressed with our Housekeeping department. We hope you consider giving us another opportunity to better serve you in the future.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,980 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.