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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Good parking Decent food with a high end steak house and a fast food place with pizza, chicken and salads. Only real compla9nt is the Luke warm shower.
Business response:
Hello Doug. Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming & Hotel. Please accept our sincerest apologies for the issue with shower. I have shared your feedback with our facilities department so they can resolve the issue to avoid future guest dissatisfaction. We would highly appreciate another opportunity to host you and exceed your expectations.
The service from all the staff members (front desk, housekeeping and casino) were excellent!
Business response:
Thank you for your kind words, Janelle. Your compliments will be shared with our entire team at Derby City Gaming & Hotel and would serve as encouragement to deliver exceptional customer service to our valued guests. We look forward to hosting you when you’re back in Louisville.
Very clean and quiet hotel with excellent front desk staff. Adults only so no screaming kids running down the hallway at night. Will definitely stay again the next time we’re in Louisville
Business response:
Thank you for taking the time to provide your valuable feedback on recent stay at Derby City Gaming & Hotel. We are glad to hear that you had an exceptional stay experience. We look forward to hosting you when travels bring you back to Louisville.
Business response:
Thank you for your valuable feedback, Brian. We are thrilled to learn that you had an exceptional stay experience with us at Derby City Gaming & Hotel. We genuinely appreciate your loyalty and look forward to hosting you again in near future.
Beautiful facility would stay again in a heart beat.
Business response:
Thank you for your valuable feedback, Gretchen. We are thrilled to learn that you had a great stay experience. We appreciate your loyalty and look forward to hosting you in near future.
Great place to stay
Business response:
Hello Matthew. Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming & Hotel. We are glad to hear that you had a great stay experience and we look forward to hosting you again in near future.
It was good to stay here
Business response:
Hello Helder. Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming & Hotel. We are glad to hear that you had a great stay experience and we look forward to hosting you again.
N
Business response:
Thank you for your valuable feedback, Corey. We are glad to learn that you had a great stay experience. We appreciate your loyalty and look forward to hosting you again in near future.
Great stay Great room. Casino was fun but didn’t have card tables. The nice restaurant is also not open Monday or a Tuesday. I would’ve given 5 stars if the restaurant was open.
Business response:
Thank you for your valuable feedback, Jonni. We are glad to learn that you had a comfortable stay experience at Derby City Gaming & Hotel. We will share your feedback with our operations team so they can take measures to prevent future guest dissatisfaction. Please do visit us again when travels bring you back to Louisville.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.