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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were definitely pleased with our sales and our installers. We do have an issue with the way our runner was placed in our upstairs hallway. The corner is not quite a right angle and I notice it every time I come up the stairs. Our expectations were high and we are a little disappointed in the outcome. Our installers and sales were very professional, clean, polite, trustworthy etc. The overall experience was good.
Business response:
Ted - While we are happy that you are pleased with your overall experience, we would like to speak with you a bit more about the concerns you have regarding the placement of the runner. Our Customer Service Manager, Veronica Rodriguez, will be contacting you to discuss this with you and see how we can assist further. Thank you! Katie B. - Client Services
Did some research beforehand on carpet places. Being in Chicago Empire and Luna always show up on search. But reviews encouraged to stay more local. DeSitter answered me right away using the live chat. And, every time after when I was trying to narrow down choices, timing and cost. Tim O'Brien at Glen Ellyn location was fabulous. Really knowledgable, not pushy, met timeframe for install and found remnant that saved me money. Definitely worth the time to call them.
Business response:
Jim - Many of the big box stores have a more recognizable name because of so many advertisements, however, that does not necessarily mean they are the way to go. DeSitter provides quality products, exceptional customer service, has multiple locations and is comparable in price. We thank you for choosing us! Katie B. - Client Services
Knowledgeable sales staff. Quick, friendly, and clean installation crew. What else could you ask for? We've already referred you to friends.
Business response:
John - At DeSitter, we don't want our customers feeling overwhelmed! We want to provide a simple process that leaves them fully satisfied! Thank you for the referrals as the greatest compliment is a referral! Katie B. - Client Services
Sales people are super friendly and know what they are selling. didn't try to over sell. install crew was quick and courteous.
Business response:
Kathy - Thank you kindly for your kind comment. We do have an amazing team of individuals to work with. I am so happy you were able to be apart of that. We hope you will keep us in mind if you should have any future flooring needs.
We got courarpet installed a month ago and looks great and installers were very professional and got the job done in great time. This is the second room we have had done by Desitters. we are very please and will refer you to our friends. Thanks again. Karen in Countryside, IL
Business response:
Karen - Thank you kindly for your amazing words. It is so amazing to hear that after a month your carpet is still looking great. We are so happy to hear that you choose to come back to DeSitter when you needed additional flooring for your home. We love when customers come back. It ensures us that we established a great foundation to an ever lasting relationship. Thank you again for your amazing review. Veronica R. - Customer Service
Terri our designer was great to work with and helpful with budget. Installation and furniture moving was excellent!
Business response:
Sheryl - Thank you so much for your review! Terry is so amazing and so great to work with. And our installers are some amazing workers as well. We are happy to hear that your experience with us went so great. We hope that you will consider DeSitter in the future for any and all of your flooring needs. Thank you kindly! Veronica R. - Customer Service
We ordered carpet for our TV room. We picked two colors, brought them home and the next day DeSitter was out to measure the room. Two days later our carpet was installed very quickly by 3 professional carpet layers. They were the most efficient carpet installers I have ever seen. Thank you DeSitter for some quality carpet
Business response:
Nancy - You are so very welcome! And thank you! For your patronage and most importantly your amazingly kind words. Our turn around time is quite amazing. From the moment you walk into our show room to the moment our installers leave your home is a quick and easy process. At least that is always our goal. So when we hear that it worked perfectly we truly are elated. We know we are on to something. We hope that this will allow you to consider us in the future for any flooring needs. Thank you! Veronica R. - Customer Service
Tim at DeSitter was amazing. The staff met all of our requests and exceeded our expectations in the installation of an engineered wood floor and carpet. The value proposition was excellent and we are delighted with our new flooring.
Business response:
Jennifer - Thank you kindly for your amazing words! DeSitter loves to pride ourselves on are amazing experiences we give to every client that walks through our door. A great amount of our clients are returning clients. That says a lot about the trust instilled with in DeSitter. And we hope we were able to instill that trust in you. We truly hope that you will continue to consider DeSitter for all your flooring needs. Thank you! Veronica R. - Customer Service
We used Desitter to install runners on our stairs. They were amazing to work with in the showroom and did a wonderful job on the installation. Would highly recommend Desitter in Glen Ellyn.
Business response:
Julie - Thank you so much for your kind words! Our sales people are some of the most amazing people I have had the pleasure to work with. They are truly dedicated individuals and they genuinely care about all their clients. We are glad to hear you are enjoying your stair runner. One of the many products we are very proficient at. We hope that you will keep us in mind for your future flooring needs. Thank you! Veronica R. - Customer Service
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.