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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We replaced our carpet at home. DeSitter's service was great. They were on time in the work day and the quality of work was great as well as fast. My all family are satisfied with their job. Thank you for your service.
Business response:
Onyung - At DeSitter, we know that our customers often have busy schedules and lives and we try our very best to accommodate that. Our talented installers work hard to do a very professional and expert installation and very rarely need more time than what is originally discussed with the client. Thank you for allowing us to serve you and your family! Katie R. - Client Services
DeSitter's replaced carpet in two of our bedrooms, and a stair runner, all in the past 10 months. All three jobs went flawlessly and in the time schedule we requested. Their installers are also their employees, and they take great care in work and clean up. Thanks!
Business response:
M. Moskal - Thank you for continuing to choose DeSitter for your flooring needs! While we love our new customers, we also enjoy when our customers choose to return to us for additional projects. Katie R. - Client Services
The actual process of delivering the flooring and dumpster was easy. The installation went great, we have had to have them out twice to fix areas where the flooring was coming apart. That was a little disappointing but they were pleasant and did fix the problems.
Business response:
Laurie - While it does not happen often, there are times that an installer may have to revisit a customer's home to inspect, fix, tweak, etc. an installation. DeSitter stands behind all of our installations and will always be sure to complete the job to the customer's satisfaction. We thank you for your patience and are happy all worked out well! Katie R. - Client Services
Very satisfied with service before install of our carpet and with installers. Easy to schedule, price quotes were clear and detailed and installers were fast, did great work and cleaned up ! Definetly recommend Desitter.
Business response:
Lisa - There is often a misconception in thinking that shopping for and purchasing new flooring is a difficult process. At DeSitter, we feel it really doesn't have to be and our staff members make sure to make it as simple as possible. This means as a customer, you'll have access to many products, expert knowledge and advice from our staff, reliable installation crews and installations and access to customer service should any issues arise. Thank you for the recommendation! Katie R. - Client Services
Excellent meeting with customer service rep. Good suggestions on products. Allowed us to take samples home. Ordering was quick and easy and materials were ready sooner than promised.
Business response:
Chris - At DeSitter, we try to make the decision process as easy as we can. In order to do that, we make sure to offer our customers our expert knowledge and advice on products, the ability to take home and try out samples and some flexibility with deliveries and installation scheduling. Thank you for allowing DeSitter to serve you! Katie R. - Client Services
We are very satisfied with our new basement floor and stair carpeting. The installers who came did a great job. Our salesperson, Allen was very helpful as we made our decisions regarding what materials to choose. The one problem that came up was that on the day the installation was scheduled, the installer was a no-show. When this happened, I called DeSitter to ask why. I had great difficulty getting someone to pick up the phone; when I did talk to someone I was told they would find out what the issue was and call me rig... read more
Business response:
Ann - We are very happy that your overall experience was satisfactory and the end result was good. However, I'd like to thank you for bringing this to my attention and I would like to apologize for you having to deal with this inconvenience. While there are occasional times that a scheduling conflict may arise, you should have been informed right away and not have had to be the one to contact us back. I will be sure to look into this and appreciate your honest feedback as it will help us improve our procedures and grow as a ... read more
My experience with Joanne Voll was outstanding - she was very helpful in guiding me through the difficult decision making process
Business response:
Dianne - Joanne and our other sales associates are all very knowledgeable in the products that we carry and the services that we offer. Their experience in the industry and their knowledge help our customers make the best decisions for their home. We are thrilled Joanne made your experience so positive! Katie R. - Client Services
From the beginning to the end it was perfect! This is the only company we will work with again!
Business response:
L. DiMaggio - While we cannot always guarantee absolute perfection each and every time, DeSitter stands behind its employees, installation and products. At DeSitter, you can be sure that you will receive the best service possible and we are thrilled to hear how good your experience was! Katie R. - Client Services
I have been a customer for over 25 years. You have recarpeted my lower level once and the upper level twice, the most recently was last month. The salesman Paul was great and very helpful. The delivery and install was on time and well done. I have a couple of more rooms to do, so you will be hearing from me in the future. I would highly recommend Paul as the salesman to see.
Business response:
Barb - We are very grateful for customers such as yourself as your continued business with DeSitter reminds us that we are doing our jobs well! DeSitter is successful because of our dedication to our customers, our quality products and services and our ability to maintain and strengthen our business relationships with both our vendors and customers. Thank you! Katie R. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.