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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a few problems with having phone calls returned prior to getting a contact.also the people that moved the furniture did not return until the following day.They were supposed to be back to reset late afternoon or early evening.But we are very satisfied with the new floor.the work was done on schedule and the installer was excellent.He was prompt efficient and professional.Also did a very good job of cleaning up.overall a very good experience.
Business response:
Andy - We are so sorry to hear you had a few bumps in the road. We are glad the installers were excellent, they really are a great bunch of hard working, skilled men. Thank you. Christy D - Client Services
Excellent designer input. Out of the box vision!!
Business response:
Carole - We are so glad you had such a wonderful experience at DeSitter. Thank you! Christy D - Client Services
Did excellent job on existing carpet removal and we carpet installation. Will definitely look at them for any future flooring needs.
Business response:
Jackie - We are so glad to hear you are pleased with your carpet installationand we look forward to working with you again in the future. Thank you! Christy D - Client Services
All went so well. I really appreciate that you just held the carpet for awhile as the new remodeling and painting were finally done. The Irish salesman ( I forget his name except he was a charming Irishman ) was most helpful and got the message that we have pets and this carpet may have a few accidents. Well, it happened yesterday and I’m happy to report it cleaned up beautifully. Hooray !
Business response:
Nancy - We are so glad everything came together for you, remodeling, painting and new carpet can be a major project. We are so glad we were able to make it a bit easier. Our sales staff is also very aware that our fur babies can have a few mishaps, so glad to hear you were directed to the right carpet! Thank you! Christy D - Client Services
Awesome. Very patient and responsive.
Business response:
James - We are so glad your experience was awesome and our staff was patient and responsive. Thank you! Christy D - Client Services
Overall, great customer service. We had a few issues with installation of carpet on our stairs and seams in our basement but DeSitter responded accordingly and took care of the issues.
Business response:
Angela - We are sorry to hear you had a few issues with your installation but are so happy and relieved to hear they were resolved accordingly. We hope you enjoy your new carpet! Thank you. Christy D - Client Services
Had been shopping around for new family room carpeting for some time when we visited DeSitter’s Glen Ellyn location. Great experience - talked through what we needed, gave good suggestions, left with a bunch of samples. Order, measurement, and installation were handled professionally. To top it off price was competitive or beat other stores we visited. Will be needed more carpeting in the near future and will definitely return.
Business response:
Brett - We are so glad you had a great experience at DeSitter and everything was done professionally. We love to hear you will be back in the near future. Thank you! Christy D - Client Services
DeSitter is an impressively professionally run company. Jeff, our salesman, was communicative and patient with us while we tried to make up our minds at a turtle's pace. They sent a team to our home multiple times prior to installation to plan and make sure all would go smoothly. Also, during installation they came out to check on things. The two installers, Todd and Ivan were amazingly skilled and were very personable and nice to have around. The floors look beautiful and I would highly recommend DeSitter.
Business response:
Mark and Nancy - It is so nice to hear you had such a great experience. We pride ourselves on giving a FIVE STAR experience and it sounds like we delivered that to you. Jeff is amazing and works very hard to ensure his customers love what they get. Todd and Ivan are very skill at what they do. Thank you! Christy D - Client Services
Sales staff was very knowledgeable and wanted to know where and how the carpet was going to be used. They recommended a particular type of carpet that resists pet stains. Measurement omitted a small section of the room, but the imstallers came back and corrected the problem. Installers were super efficient and left the place better than they found it.
Business response:
Jeff - We are so glad that the sales staff took the time to find out exactly what your needs were and how we could best meet them. Our installers are the best and they literally "complete" the job. Thank you! Christy D - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,460 reviews.
When is Desitter Flooring open?
Desitter Flooring is open now. It will close at 6:00 p.m.