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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Working with DeSitter was a pleasure. I had a somewhat difficult job. A stair runner with three turn, leading up to a hallway runner with many turns. The last carpet I had installed was very expensive and lasted only 4 years. I realize now that it was installed improperly and hastily, causing it to wear too quickly. DeSitter very prompt, and communicative. Allan was very helpful, very responsive. The installers were at my house for eleven hours. They were so thorough, detail-oriented, and polite. They cleaned up eve... read more
Business response:
Beth - We are sorry to hear of the unfortunate experience with your first carpeting, however, we are happy that you chose to visit DeSitter for your latest project and are happy it worked out so well. DeSitter truly has some of the hardest working and talented installation teams available in the Chicagoland area and we are thrilled that they received the recognition they deserve. Thank you! Katie B. - Client Services
Have worked with Paul for many years and he is the BEST!!!
Business response:
Lesli - Paul is one of our hardest working and talented sales associates. We are just as fond of him as you! Thank you for continuing to bring Paul your flooring projects! Katie B. - Client Services
We love our rug. Our salesperson helped us order carpeting that was bound on the edges to create a very large area rug that looks gorgeous! She coordinated delivery to our second home in Florida at a reasonable price. I was hesitant to order in Glen Ellyn for a Florida home but the selection and service was better than anything we found in Florida.
Business response:
Lori - Wonderful to hear! DeSitter has shipped many products throughout the states and are confident in our ability to do so well when we encounter such requests. Thank you for deciding to choose us! Katie B. - Client Services
I don’t see any improvements are needed.
Business response:
Gale - Thank you for your kind words. The DeSitter team strives to provide excellent service and we are happy to hear when we've done that successfully! Katie B. - Client Services
We love our new stair runners. However, communication between our sales rep and the installer and us could have been more clear.
Business response:
Marsha - We are very happy to hear that you are happy with your selection and the installation. We thank you for your honest feedback and will be sure to address this during our employee training as good communication is key to a successful operation. Thank you very much! Katie B. - Client Services
Imagine how overwhelming it is to replace 22-year old carpeting! So many options! Joanne was so helpful with showing us carpet options that best met our needs at an affordable price, and making the installation arrangements. The installation went smoothly as well. The installers let us know when they would arrive, and were highly skilled in getting the carpet installed quickly and efficiently. Based on our experience, I'd highly recommend DeSitter Flooring!
Business response:
Kathy - Thank you for the recommendation, we truly appreciate it! Joanne and the rest of the DeSitter staff work very hard to ensure that our customer's have a satisfying experience from start to finish. We know how overwhelming the process can be and we strive to make it as easy for our client's as possible. Katie B. - Client Services
We first went to DeSitter at the recommendation of a friend who raved about them and it didn't take us long to see why. We explained our needs (something durable to hold up with my pet sitting guests while still being attractive). Tim was so easy to work with, funny, relaxed, informative, no pressure at all. We were so delighted with our experience that we went back a second time when another room was due for an upgrade. And I'm sure we will be back again (I'm looking at you, stair runner and office...)
Business response:
Laura - We are so thrilled that you chose to return to DeSitter! Tim and our other sales associates make sure to help their clients choose the perfect product to suit their needs and we're happy that we helped do just that! We look forward to working with you again soon! Katie B. - Client Services
Helpful staff at LaGrange showroom very helpful in recommending a product that would work for our job. Installation crew arrived as promised, on time, clean, and professional. Very pleased with installation and product. Would go back to DeSitter and also recommend them! Great experience.
Business response:
Cathy - Thank you for taking the time to visit our showroom! We appreciate the opportunity to work with you and are so pleased to hear how satisfied you are. Katie B. - Client Services
We just had a small project-basement stairs-but the service was fantastic and the installation was fast and looks great.
Business response:
Melissa - At DeSitter, we handle all different sized jobs and we are happy that we were able to provide you the best service possible! Katie B. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,460 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open tomorrow at 9:00 a.m.