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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous, but a few things did occur during the installation process that bother me. First the installers tried to lay the new carpet out on my dirty garage floor to cut it. If that's standard procedure then they need to either bring it cut or lay the carpet on a tarp and then cut it. Second the installers recommended a seam change. Joann responded quickly to my call to straight... read more
Business response:
Diane - I am very happy to hear that all turned out well and that you are satisfied! When I spoke with you last week about the seam situation, I was confident that Joanne would be able to handle and take care of it for you. I will be sure to bring your concerns regarding the cutting of the carpet, in addition to the seam issue, to our warehouse manager to be sure he discusses with the installation teams what is best. Thank you! Katie B. - Client Services
Tim was so helpful in explaining the newer options in carpeting. Very informative and patient service was provided to me as a customer who last bought carpet from you about 16 years ago.
Business response:
Tami - Thank you for returning to DeSitter for your carpeting needs! There are so many options available today that often has our customers unsure of how to select their choice; this is why our sales associates, such as Tim, have such extensive knowledge of the products we sell. Katie B. - Client Services
Paul, the salesperson, is terrific. Installers were on time and did a great job. Only issue was that their truck left an oil spot on the driveway
Business response:
Richard - We are lucky to have such great sales associates, such as Paul. Our installation crews are very talented at what they do. I am sorry to hear about the oil spot, I can assure you it was an accident. We are happy to hear about your installation and that you are satisfied with your experience.
We worked with Allan on a very short timeframe and from a distance to get carpet installed in our new home before we moved in. He did a great job of expediting the selection process and getting everything from order to install completed seamlessly. The communication was great through the entire process and we are very happy with the final product! Thanks so much! Will call again for our next flooring needs. Shop local!
Business response:
Martha - Thank you very much for choosing DeSitter! Although we are not surprised to hear of the great service provided to you by Allan, we are always happy to be reminded of what a wonderful job he does! DeSitter is a family owned business that has been around since 1920 and it's because of customers like yourself that allow us to continue to compete in this industry. Thank you! Katie B. - Client Services
Allan was very helpful in selecting the type of stair runner and arranging for it to be installed in time for our daughter's wedding. A little more assistance in selecting the color would have been appreciated.
Business response:
David - Congratulations to your daughter and your family! Our sales staff, just like Allan, are very knowledgeable in the products that we carry and are able to help you make the best choice for your home. We value your feedback and will speak with our staff about your concern with color selection. Thank you! Katie B. - Client Services
Everything was went smooth from order to installation!
Business response:
Jerilyn - We are very happy to hear as we work hard to make sure the process is as smooth and simple as possible for our customers. Katie B. - Client Services
love the carpet. the installers were timely and professional.
Business response:
Nancy - We are so happy to hear! In order to fully enjoy quality carpet, it must be accompanied by quality installation and that is exactly what our installers will give you! Katie B. - Client Services
Always a pleasure to work with such professional people. Second time we've used De Sitter for our wood flooring needs. Beautiful work.
Business response:
Nancy - Thank you for once again choosing DeSitter, we truly appreciate your business! At DeSitter, we are fortunate to have many exceptionally talented and experienced employees that may it a joy to work with them! This is what helps us have such a successful company. Katie B. - Client Services
Great experience!
Business response:
Jerilyn - We are so happy to welcome another satisfied customer to our family, thank you! Katie B. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,475 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open tomorrow at 9:00 a.m.