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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our sales man Tim Kelliher was GREAT!! Answered all our questions about all the products and Installers where on time and cleaned up. Looks great
Business response:
Larry - Awesome to hear! Tim Kelliher and our other sales associates have such extensive knowledge in the products that we sell. Combine that with their experience and they really are the best individuals to help you make your selections for your home. Katie B. - Client Services
The installers were very professional and did a great job. The carpeting looks great .
Business response:
Pat - Not only is the quality of the carpeting you choose important, so is the actual installation! This is why at DeSitter, we have some of the most talented and expert installation crews. We are happy you're fully satisfied! Katie B. - Client Services
DeSitter did a wonderful job with the installation of our stair runner and 17x10 foot area rug. Everyone was professional, courteous and respectful of our new home remodel. The installers were on time and extremely tidy. I will use them in the future and would definitely recommend DeSitter for your flooring project.
Business response:
Wendy - Many people don't realize that DeSitter does more than just carpeting and hardwood so we are happy to hear that you used our other services too! DeSitter is a company that you can trust and that's partly what makes us the choice of many consumers for their flooring project. Thank you for your business! Katie B. - Client Services
We expected a smooth project with DeSitter, A 2-3 day project took over a week. DeSitter did resolve the issues, and we are very impressed with the response. There was a small problem with who to contact for follow-up. We spoke with several different people . A point person would have helped with the communication.
Business response:
Bob - I apologize that your expectations were not completely met and I hope that we were able to handle the issues that arose quickly and effectively. Thank you for bringing your concern about a point person to our attention, we greatly appreciate it. I will be sure to pass along the information and work with our team to develop a better plan for follow up. It's because of customers such as yourself that we are able to continue to improve to better serve our customers. Thank you again! Katie B. - Client Services
Repeat customer. Saturday delivery was very important and Veronica of customer service made it happen -- thanks, Veronica. Good install team with Will and his assistant making sure everything was done right.
Business response:
J. - First, thank you for once again entrusting DeSitter with your flooring project! Second, we are very pleased to hear that both our customer service manager Veronica and our installation team dedicated themselves to being sure you were fully satisfied with your experience and the completion of the job. Katie B. - Client Services
We wanted to stay within a certain budget and Terry Maliska was our consultant and showed us several samples of good quality carpeting from which we were able to choose a favorite. We took a few samples home and were able to order larger samples to compare before we made our final choice. It all worked out well and we are very happy with our new carpet. This is our third time using DeSitter carpeting and have been pleased each time. Also, installation was done quickly and perfectly.
Business response:
Linda - At DeSitter, we understand that each customer situation is unique. We have customers that have different budgets, styles, design tastes, product preference, etc. and we make sure that we have a large enough variety that has something suitable for everyone. Thank you for once again choosing DeSitter and we hope to work with you again on future projects. Katie B. - Client Services
On time, professional, competitive from quote to install
Business response:
John - We know that there are many different flooring stores and big box stores to choose to purchase from but we also know that at DeSitter, we offer quality products, excellent craftsmanship and exceptional customer service. It is our hope that other individuals, such as yourself, give us a chance to show why they should choose us. Katie B. - Client Services
Several weeks ago I had two bedrooms carpeted by Desitter Flooring. They arrived on time and did an excellent job. The carpet is very high quality and I love the color. I would recommend Desitter Flooring to anyone who is looking for high quality carpeting!
Business response:
Janice - At DeSitter, we find it very important to provide quality products, quality installations and quality customer service all around! Thank you for allowing us to serve your flooring needs! Katie B. - Client Services
Paul @ the Glen Ellyn store did a great job showing us & my niece the best flooring options for my nieces condo. The delivery of materials was timely and being in Lincoln Park is always a challenge. Installation was great and the guys had to walk two blocks from where they parked to get to the condo for installation. Thanks for a job well done.
Business response:
Jack - Our sales associates, just like Paul, work very hard to help our customers make the best informed decisions regarding product for their home. While DeSitter has 3 locations in the suburbs, we do a lot of work in the city and are happy that we were able to be of service to you and your niece. Thank you for choosing us! Katie B. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,475 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open tomorrow at 9:00 a.m.