This profile has been claimed by the business owner or representative.
Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The carpeting is really beautiful, and the installation is flawless. The installers were timely, courteous, and cleaned up after themselves. What more can you ask for?
Business response:
Mary Ellen - We couldn't ask for anything more. Your words about us were so perfect. Thank you kindly for speaking so highly of us. We truly enjoyed working with you as well. In a consumer world there are always so many options out there to work with big box stores for your flooring needs however we are eternally thankful for your choice in us! Please remember us for any future projects. Veronica R. - Customer Service.
We had a great experience with DeSitter in Glen Ellyn. I knew what I was looking for and Paul was able to pull samples immediately, they were perfect! The installation crew was great and vacuumed everything when they were cleaning up. I would highly recommend them as well as Paul!
Business response:
Michelle - Paul is quite the amazing gentleman. He has been with us for so long and his knowledge is immense. I am so happy to hear that once again he was able to assist a customer to the best of his ability. And even more happy that you continued to have such a great success with us through our installers. We hope that you would consider us again for any future flooring needs. Thank you kindly for your great patronage. Veronica R. - Customer Service.
Salesperson (Karen) was extremely knowledgeable and helpful. Made the whole process easy-peasy. Installers were 1) on time! 2) professional 3) nice guys :)
Business response:
B.B. - Karen is a gem! She always has a smile on her face. We are so lucky to have her. We are thrilled to hear that you also had such a great experience with our installers. They really solidify the whole process for us by giving our customers an amazing experience. We are so happy to here that you enjoyed your experience with DeSitter. Please keep us in mind for any future project! Thank you kindly, for choosing DeSitter! Veronica R. - Customer Service
DeSitter has a very good selection of carpets at fair prices, and making arrangements for installation was easy and convenient. The installers were prompt, courteous and quick. In short, everything went well!
Business response:
Jamie - We have learned through the many decades we have been around that you have to be flexible with people and their lives. We have a great understanding that we are going to need to interrupt your life to make it better in the end. And while, yes, it is only one day maybe two it is still chaotic. So our goal is forever to make that experience as smooth and as quick as possible. Were glad to hear that we were able to accomplish that for you. If you need any further flooring needs please give us a call, we would love to wo... read more
Our project was rather large as we recarpeted the whole house. That included seven rooms, hallway and an entire flight of stairs. From the get-go this company was on-point. Their sales rep and store manager showed us everything we wanted to see and took the time to make sure that we had what we wanted. They were also helpful and patient when our plans had to be postponed. As soon as we called them they moved into action returning our call and arranging for delivery and installation. The installation team was extremely experi... read more
Business response:
Ken - You are family! One of the best elements of DeSitter is how we treat our customers. Whether you are direct family, work family, or a customer off the street we treat everyone like they are family to us. Its how we are able to say we have 4 generations of customers that keep coming back. Add that we will work with you from start to finish on your needs and you get an amazing combination of elements all culminating to success. We thank you so much for the amazing compliments. Hope to see you soon! Veronica R. - Customer ... read more
We used DeSitter Flooring today for the first time to carpet two bedrooms upstairs. The staff was tremendously helpful in matching our carpet with our paint selection. The installation crew took great care to protect or walls and stairs when bringing in the carpet. They were very courteous and made sure everything was cleaned and vaccumed before leaving. I had three quotes for this project. DeSitter was the best price and was able to install very quickly. I highly recommend them for their quality services.
Business response:
Linda - Well Linda, you have us all blushing here at DeSitter. When you invest in your home its so much more than a few painted walls. The fear is that because you are obtaining different materials from different retailers that it might not all match in color scheme. However DeSitter carriers so many different brands in so many different colors that the hard part becomes which to choose. And to us that isn't a bad problem to have, not only because you are not locked into only one brand but then we have great professionals th... read more
Everything was easy from start to finish. Had exactly what I was looking for. They are so friendly and helpful too! We are thrilled with our new carpet!!!
Business response:
Michelle - Its the most amazing feeling when you can walk into a business and from start to finish they show you the best they can be. We at DeSitter like to say it is us protecting every customer so we ensure you will be a lifetime customer. We are elated that you were able to experience this with us. We hope that you will continue to be a customer of ours. Thank you kindly for your patronage! Veronica R. - Customer Service
This was a repair after a flood. The original carpet was purchased from DeSitter a few years back. Thanks to the quality of the carpet, it was dried out and able to be saved. A new pad was ordered and a team was scheduled to perform its installation along with re-installing the carpet. From the initial call for service to the field repair, it was handled promptly and professionally. The service crew was also very polite and professional. We will purchase additional carpet from DeSitter. Nice work!
Business response:
Eddie - The most amazing thing about this compliment was that you were able to experience our genuine care and concern for all our customers and our products despite when they were purchased. We genuinely care about the well being of our customers and if there is a way to help with a carpet that we sold you and installed for you we are going to do it. Its our DeSitter way. And to additionally back it up with our amazing installation team just put the cherry on top for us. We are ecstatic that you had such an amazing experien... read more
Great crew, very good pricing, on time, neat, beautiful work.
Business response:
Sam - Its such an amazing feeling when you can go into a company and know that you are going to get the most amazing experience with them. You can trust them. Trust in business is huge. It can make or break any company. So we are happy that we were able to provide this amazing experience with you and gain your trust. We hope to see you again! Thank you!! Veronica R. - Customer Service
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,460 reviews.
When is Desitter Flooring open?
Desitter Flooring is open now. It will close at 6:00 p.m.