Detroit Axle

Allen C. 

on Birdeye

5 months ago

I have ordered a lot of parts from these guys and have been very satisfied with them until now. I ordered new front axles for a 2006 Ram 2500 and they were machined incorrectly and almost welded themselves to the front axle housing. When I called, they wanted a "Certified" mechanic's report before they would do anything. Even though I'm an Engineer and have been in maintenance, troubleshooting my whole working career. As of today, I will never purchase products from this company again and will tell all the others about my e... read more

Gary C. 

on Birdeye

5 months ago

I have no issue with the parts but the "free 2 day shipping on all orders" is a complete lie. It's been 2 days since I placed an order and it hasn't even shipped out yet. Only order from here if you've got all the time in the world to wait for your parts. 

Timothy M. 

on Birdeye

5 months ago

It's been 4 weeks and 5 phone calls trying to get my money refunded for parts the were not shipped. Every customer service representative I talked to gave me different stories as to when I should see the refund. I have not seen a penny of if yet. Don't bother wasting your money or time buy from this place. I've had better luck with Rock Auto who will continue to get my business. Free shipping doesn't mean much when you don't receive your orders or a refund. 

Heather G. 

on Birdeye

5 months ago

Very unhappy with customer service experience. I placed an order for a 4 pc strut and shocks kit on Thursday. Shipment arrived Monday but one strut had been left off the order. It wasn't an oversight because the packaging slip showed 2 shocks and 1 strut were shipped. I called 8am Tuesday and was told I would receive the other shipment in 2 to 3 business days. I said that was unacceptable because my car was at mechanics. They would not ship overnight even though it was their fault. Finally the 2nd strut came Fed Ex on Frida... read more

Jamie M. 

on Birdeye

5 months ago

Do not order from them. "Two day shipping guarentee" was a week. They provided poor customer service.  

Jamie M. 

on Birdeye

5 months ago

Initially had a great experience was sent the correct parts in a timely fashion with updates throughout. Until the second go around when I needed another part to fix my rear brakes...was told I ordered the wrong part even though my year make and model had already been entered from the get go. Have since had to send the INCORRECT part back TWICE over while being told I ordered the wrong part for a vehicle I have never owned in my lifetime. Customer service was at an all time low...have waited on hold for at least 25+ every... read more

Erick P. 

on Birdeye

5 months ago

no parts a week late, no response to emails or texts, live chat does not work. sat on hold for over 30 minutes and no one answers. I will let my Card company deal with it from here on 

Bill D. 

on Birdeye

5 months ago

worst customer service experience i have ever had !! no return calls on shipping issue, still no delivery after 3 weeks, asked to speak to supervisor, no one exists 

boondock m. 

on Birdeye

5 months ago

How anybody gave these Jokers more than one star I have no idea. Absolutely the worst company I've ever had dealings with. Got a fun end kit for my F250 arrived two weeks late and missing all but two parts in the kit went back and forth with them trying to get my parts or money back no luck on either. Do not buy from these people they are scum!