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Detroit Axle
- Automotive
- Ferndale, MI
About this business
Location details
2000 Eight Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor customer service. I have attempted to reach out by chat, email and phone with no luck. No response by email or chat. When I was able to reach someone by phone, they couldn't find out why I hadn't received my order and promised they would get back to me within 30 minutes. It has now been over 2 hours later and still nothing. No acceptable.
Business response:
Thank you for providing your feedback and letting us know about this issue, Greg. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
Wrong parts shipped 3 times. Same exact wrong parts 3 times. Poor procedure or lack of training is ridiculous. Someone should be fired for this incompetence. Then to try to tell me a dodge Dakota shock will enterchange with my 3/4 ton ford truck is poor business practice. This company is costing me money daily and have proven to be worthless. Not even worth a half star.
Business response:
Thank you for providing your feedback and letting us know about this issue, Roger. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
My parts are supposed to be delivered on the eighth not shipped on the eighth you’ve wasted four days of my time you need a new warehouse manager get somebody they can read the entire order. You guys want to launch an investigation onto why your employees aren’t doing their job. In the meantime you’re holding up my work in my bank I’m losing money on vehicles. I have to put back together and tell the customer that I can’t do the job because the parts aren’t showing up on time I don’t think you guys understand that my vehicle... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Adrien. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
Terrible. Ordered rear shock strut package had a bad part so called for replacement & they sent wrong part. Called for replacement & it’s been 2wks still waiting. Will never order from them again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Crissy. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
SCAMMERS, GO LOOK AT THEIR YELP REVIEWS, AND OTHER REVIEWS, THEY SHOW THE REAL DETROIT AXEL. I THINK THIS WHOLE WEBSITE IS FISHY! SCAMMERS!!! THEY DON'T TREAT YOU WELL, THEY DON'T HAVE 4.9 STARS!! THEY LIE! THIS ISNT THEIR ACTUAL RATING, GO LOOK MORE ON THE WEB!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbi. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
I WILL KEEP WRITING! AWFUL COMPANY, WONT GIVE MONEY BACK! BUYER BEWARE!! THEY ARE VERY SHADY! SENT WRONG PARTS NOW WONT REFUND OUR MONEY!
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbi. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
SCAMMALAMA DING DONG!! ITS A WARNING! DONT BUY FROM THEM!! THEY WONT SEND YOUR MONEY BACK!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbi. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
YOU LIKE GETTING YOUR MONEY TAKEN AWAY THIS SITE IS FOR YOU!
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbi. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
BUYER BEWARE! THEY DONT REFUND YOUR MONEY! THEY SEE THE REVIEW AND SAY TO CALL THEM BUT THEY DO NOTHING. THEY SAY YOU SENT BACK USED PARTS WHICH IS NOT TRUE.. WE ORDERED SLOTTED ROTORS AND THEY SENT TWO RIGHT ONES. WE THOUGHT THEY KNEW BEST AND PUT THEM ON AND THEY RUBBED LIKE HECK JUST IN THE DRIVE WAY. WE TOOK THEM OFF IMMEDIATELY AND SENT THEM BACK. THEY WILL SAY ANYTHING TO NOT SEND YOUR MONEY BACK.!
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbi. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on (888) 583-0255 and we'd be happy to help you out. Detroit Axle
Frequently asked questions about Detroit Axle
How is Detroit Axle rated?
Detroit Axle has a 3.5 star rating with 11,286 reviews.
When is Detroit Axle open?
Detroit Axle is closed now. It will open tomorrow at 8:00 a.m.