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Detroit Axle
- Automotive
- Ferndale, MI
About this business
Detroit Axle is a leading global retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly-expanding product line includes CV Axles, Wheel Hub & Bearings, Suspension & Chassis parts, Complete Strut Assemblies, Shock Absorbers, Drilled & Slotted Brake Rotors, Conventional Brake Rotors, Ceramic Brake Pads, Rack & Pinion Assemblies, Gearboxes, Drive Shafts, and more.
Location details
2000 Eight Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Placed an order for some calipers and rotors but only received part of them, called and they told me will be ship in 24 hrs the missing parts, called again because nothing happens after my call, now they said going to email their warehouse to see when they can send the missing parts, communication is not good. Worst experience
placed a order and never shipped or arrived! customer service would not pick-up the phone and sales would not help!/ wtf worst company ever
I have ordered a lot of parts from these guys and have been very satisfied with them until now. I ordered new front axles for a 2006 Ram 2500 and they were machined incorrectly and almost welded themselves to the front axle housing. When I called, they wanted a "Certified" mechanic's report before they would do anything. Even though I'm an Engineer and have been in maintenance, troubleshooting my whole working career. As of today, I will never purchase products from this company again and will tell all the others about my e... read more
I have no issue with the parts but the "free 2 day shipping on all orders" is a complete lie. It's been 2 days since I placed an order and it hasn't even shipped out yet. Only order from here if you've got all the time in the world to wait for your parts.
It's been 4 weeks and 5 phone calls trying to get my money refunded for parts the were not shipped. Every customer service representative I talked to gave me different stories as to when I should see the refund. I have not seen a penny of if yet. Don't bother wasting your money or time buy from this place. I've had better luck with Rock Auto who will continue to get my business. Free shipping doesn't mean much when you don't receive your orders or a refund.
Very unhappy with customer service experience. I placed an order for a 4 pc strut and shocks kit on Thursday. Shipment arrived Monday but one strut had been left off the order. It wasn't an oversight because the packaging slip showed 2 shocks and 1 strut were shipped. I called 8am Tuesday and was told I would receive the other shipment in 2 to 3 business days. I said that was unacceptable because my car was at mechanics. They would not ship overnight even though it was their fault. Finally the 2nd strut came Fed Ex on Frida... read more
Do not order from them. "Two day shipping guarentee" was a week. They provided poor customer service.
Initially had a great experience was sent the correct parts in a timely fashion with updates throughout. Until the second go around when I needed another part to fix my rear brakes...was told I ordered the wrong part even though my year make and model had already been entered from the get go. Have since had to send the INCORRECT part back TWICE over while being told I ordered the wrong part for a vehicle I have never owned in my lifetime. Customer service was at an all time low...have waited on hold for at least 25+ every... read more
no parts a week late, no response to emails or texts, live chat does not work. sat on hold for over 30 minutes and no one answers. I will let my Card company deal with it from here on
Frequently asked questions about Detroit Axle
How is Detroit Axle rated?
Detroit Axle has a 3.5 star rating with 11,145 reviews.
When is Detroit Axle open?
Detroit Axle is open now. It will close at 6:00 p.m.