East Lake Animal Clinic

Roberto N. 

on Yelp

3 years ago

We made an appointment for my dog. They just keep you waiting. Took them 1 hour just to see my dog. Thats why they are called appointments so i wont wait. Staff just hung up on me when i was asking a question. Very disappointed with the clinic. 

Heidi H. 

on Yelp

3 years ago

The veterinarian care is great. However, the accounting department chose to make sure they made money over the care of my cat with their overpriced online pharmacy. I found a topical diuretic for my cat somewhere else because East Lake didn't carry it. I had to submit a request twice over the course of a couple of weeks. The last request - a week and a half ago - was awaiting approval from the vet. A few days later, I got a call from Accounting, telling me the prices of their liquid diuretics. I explained again that my cat w... read more

Julia G. 

on Yelp

3 years ago

I want to preface by saying that it's been years since I brought my dog here- I took a look at their website and it looks like all but one of the vets I was familiar with have left since my nightmare experience. The reason I continue to leave reviews is because while their previous vets have been able to move on unscathed from their time here, it is 2022 and I am still dealing with the the consequences from taking my Bear to this clinic. His original break happened late & this was the only place open- In hindsight, I would'v... read more

Kris S. 

on Yelp

3 years ago

We have been clients for 20+ years but have recently been thinking about changing to another clinic. I feel like they are over scheduling clients and are more focused on quantity, not quality. It took almost an hour to pick up my pets from their visit and baths. This was supposed to be just a pick up and pay. Every time I call I'm put on hold for several minutes which isn't the end of the world but is irrigating. It costs more to take my animals to the vet than it costs me to go to the doctor. I think I will be looking for ... read more

Teresa T. 

on Yelp

4 years ago

Do not take your dog here. They don't have a wait for a reason. Don't let them give your dog vaccines I know multiple people that their dogs passed away right after getting their vaccines from here. They don't care about your animals just money. Wait and make an appointment somewhere else. The employees also have terrible attitudes. 

Sadi K. 

on Yelp

4 years ago

Got a phone call and confirmed an appointment 4:15pm and arrived at the hospital at 3:55pm and went to check-in Have waited for about 40 minutes and went back into front office few times before being admitted. Front office, Doctor and and staff re very professional however this place is over the over booked! 

Steve L. 

on Yelp

4 years ago

I was overcharged and told different things than I was quoted on the phone. I thought my dog had a blockage in his intestine. They did x-rays which I agreed to. They were $479. I was them told that I needed blood work for another $480. This was due to my dogs diabetes. The only reason I went here was because it was Memorial Day and my vet was closed. When I explained that I would go the next day to my vet, they were very upset. I called my bet and found out the same blood work was already done on my dog when he was diagnosed... read more

Danny F. 

on Yelp

4 years ago

The staff were very friendly, which is the only reason I'm even giving them 2 stars. O was called and asked to come in an hour earlier than the appointment, that's okay, shuffled some things around to make it happen. I was told to check in by phone which is also fine. I was placed on hold for 18 minutes... not great. Waited an hour and twenty minutes to finally get seen well after the original appointment time. I understand that things get busy and hectic, but, seams to me that they waaay overbooked appointments and couldn't... read more

Sylvia P. 

on Yelp

4 years ago

We've been going for years with our frenchies and other pets ans we've never had an issue. Until a few months ago all our paperwork was messed up. From pets to what they actually needed. Bad communication and carelessness. I finally got a hold of someone who knew how to do their job. And she fixed all the mess. I will only mask for Laura now since it's obvious she's only one who knows what's really going on in clinic. I feel bad but as a breeder I have to have records in order for when we sell puppies. Wish clinic was the wa... read more