East Lake Animal Clinic

Gretchen W. 

on Yelp

a year ago

They just let my dog die. They wouldn't even come outside to see him. They just kept me on hold forever and eventually told me to take him to emergency in soquel. I told them he wouldn't make it to soquel, he's dying. They refused. He didn't make it to soquel. I'm only voting one star because it won't let me put any less. 

Heather F. 

on Yelp

2 years ago

BEWARE of this clinic. If you love your pet DON'T take them here. Take them ANYWHERE but here. They poisoned my beloved cat which led to his death. I made the mistake of trusting them. Please don't make the same mistake. I took him in for a toothache, asking them to check him and see if he needed antibiotics. Dr. O'Connor gave him antibiotics but also gave a pain killer that I later learned is NOT approved for cats with renal disease. It's called Zorbium. They were WELL AWARE that he had kidney disease and had been ... read more

jim l. 

on Yelp

2 years ago

Worst ever. DO NOT TRUST these rude people they will try and overcharge you and did i mention they are very RUDE 

Pat R. 

on Yelp

3 years ago

10 years ago, I wrote about my bad experience at East Lake animal clinic. I recently had an emergency with my dog and could not get her seen anywhere. My last resort was East Lake animal clinic so I called there. I asked if I could take my dog in and they said that I could. After I gave her my name, she said that they were not able see me. When I asked why she wouldn't say. The moral of the story is, don't give a bad review if you may have to use them in an emergency. 

Rbamford57 B. 

on Yelp

3 years ago

honestly the worst vet clinic I have ever been to with the rudest vet. when the doctor walked in my dog is a bigger dog and he was excited so we put our muzzle on and figured I would let my dog sniff him to get comfortabl. after which he basically yelled at me and my dog saying not to do that I not dealing with this otherwise you can leave. if my dog didn't need allergy medication so bad I would have just left 

Roberto N. 

on Yelp

3 years ago

We made an appointment for my dog. They just keep you waiting. Took them 1 hour just to see my dog. Thats why they are called appointments so i wont wait. Staff just hung up on me when i was asking a question. Very disappointed with the clinic. 

Heidi H. 

on Yelp

4 years ago

The veterinarian care is great. However, the accounting department chose to make sure they made money over the care of my cat with their overpriced online pharmacy. I found a topical diuretic for my cat somewhere else because East Lake didn't carry it. I had to submit a request twice over the course of a couple of weeks. The last request - a week and a half ago - was awaiting approval from the vet. A few days later, I got a call from Accounting, telling me the prices of their liquid diuretics. I explained again that my cat w... read more

Julia G. 

on Yelp

4 years ago

I want to preface by saying that it's been years since I brought my dog here- I took a look at their website and it looks like all but one of the vets I was familiar with have left since my nightmare experience. The reason I continue to leave reviews is because while their previous vets have been able to move on unscathed from their time here, it is 2022 and I am still dealing with the the consequences from taking my Bear to this clinic. His original break happened late & this was the only place open- In hindsight, I would'v... read more

Kris S. 

on Yelp

4 years ago

We have been clients for 20+ years but have recently been thinking about changing to another clinic. I feel like they are over scheduling clients and are more focused on quantity, not quality. It took almost an hour to pick up my pets from their visit and baths. This was supposed to be just a pick up and pay. Every time I call I'm put on hold for several minutes which isn't the end of the world but is irrigating. It costs more to take my animals to the vet than it costs me to go to the doctor. I think I will be looking for ... read more