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East Lake Animal Clinic
- Veterinarians
- Watsonville, CA
About this business
Location details
740 E Lake Avenue, Watsonville, CA, 95076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I found it more than challenging to be heard at this clinic. I shared with three people I did not want a procedure to be done that would result in my cat wearing an elizabethan collar. When explaining this to the vet and staff I used an example of not putting a drain in her. I requested her abscess be shaved and cleaned. I received an estimate of somewhere around $800. I did not read the actual written estimate details thinking it would represent our conversation - my mistake. I explained it would be a large problem to have ... read more
I am responding to the false and inaccurate comment referenced below left by East Lake Animal Hospital in Watsonville, CA Comment from Customer Service of East Lake Animal Clinic Business Customer Service 1/30/2020Tracey, we are truly sorry for your loss of Charlie. We have reviewed our records and when you visited back in 2017, we offered an emergency visit since all our doctors were in appointments. However, this was declined. We then tried to work with you the best that we could in order to accommodate you and Charlie bu... read more
Business response:
Tracey, we are truly sorry for your loss of Charlie. We have reviewed our records and when you visited back in 2017, we offered an emergency visit since all our doctors were in appointments. However, this was declined. We then tried to work with you the best that we could in order to accommodate you and Charlie but there are certain protocols and procedures that we must abide by. We will take your feedback into consideration and wish you the very best
Really wish I had read reviews before going here. Today My dog was scheduled for surgery to remove a cyst that ruptured earlier this week and as I have read on another review they would not open door for me urging drop off time. I took my little guy to a different vet who said he wouldn't remove it at this time do to it being horribly infected. He then cleaned up the puss and cleaned it up. It was infected when I went to East lake tho they were not able to do this. My dog also has a heart murmur and East Lake insist he go un... read more
Business response:
Michelle, we take our client feedback very seriously and are sorry to hear you feel this way. We can assure you that your pup was shown nothing but the best care while with us. Unfortunately, you did arrive before your scheduled drop off time and we were not open to check you and your pup in. We did in fact clip and clean the infected area and sent home antibiotics. After our doctor noticed the heart murmur, we did perform radiographs and a cardiologist review, who confirmed that anesthesia was safe. We kindly ask that you g... read more
We took our puppy for her booster shots, she's still really sore at the site where they administered her shots almost 2 weeks after. We called and they told us that it's it NOT normal and we should bring her in, however they need to CHARGE us!?? not acceptable
Took our 15 year old cat in because she suffered an injury to her mouth and lost a lot of weight from not eating. Xrays showed she had a broken jaw. Rather than being honest with us (15 year old cat plus an extremely expensive surgery that she probably wouldn't survive) they preyed on my wife's emotions and said she could be saved. Sold us $50 worth of weight gaining food, plus charges us $400 to bring her vaccinations up to date and another $100 for painkillers. Our cat died the next day after we gave her the painkillers th... read more
For shots they are not bad. However, I did not agree with the doctor's opinions about about how to treat my dog. I felt my dog was overly sedated, especially when he was only getting a bandage change. The doctor was not very friendly because she didn't seem sympathetic with all the charges they were adding on, and she told me the next time they would charge me more! Every time I went to them they charged me more than what I initially asked what I would be charged!
Do not go here! Like many others have said the staff is very inconsiderate and rude. I've had multiple instances where I've called in an emergency only to be treated as if I'm just someone on a list without a pet in need. A vet should be personal and show compassion. The staff seems to be here to simple clock in a 8 hour shift and get on with life there is no passion for what they do and it shows. Find a vet that cares about you and the well being of your pet.
I would give this "clinic" and Dr. Padilla no stars if I could. Super unprofessional and RUDE. They have no sympathy and only want your money. I've had more than one bad experience here. Should've stopped bringing Koda here after they scared us and told us he had parvo when he was a puppy when he never did!!! Took him to Santa Cruz and they immediately attended us and took care of Koda. Save yourself the stress and money and don't bring your pets here!!
This is the worst Vet clinic EVER. I took my beagle here years ago to get spayed, and when I picked her up at the end of the day they handed me my bill which was significantly higher than I'd been quoted. They told me it was so high because my dog was PREGNANT and they had to ABORT all the puppies!!! They NEVER called me and informed me of this OR asked for permission to abort my dogs puppies! Just mentioned it casual when I picked her up! I was absolutely livid and this was a disgustingly inhumane choice they made, and that... read more
Frequently asked questions about East Lake Animal Clinic
How is East Lake Animal Clinic rated?
East Lake Animal Clinic has a 3.6 star rating with 454 reviews.
When is East Lake Animal Clinic open?
East Lake Animal Clinic is open now. It will close at 8:00 p.m.