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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Embrace is a very good insurance plan. They respond quickly and are fair and consistent.
Business response:
I am so glad to hear that you are happy with your Embrace policy. If you have any questions, please be sure to let us know! Sincerely, Steffani ******
Appears to be a very helpful pet insurance business. So far I am very pleased with their customer service.
Business response:
Thank you very much for your kind words! If you have any questions or we can help in any way, please let us know! Sincerely, Steffani ******
I woke up w/happy tears today after many HELLISH years. I am so very thankful to 2 AMAZING women Rachel & Brittany w/@EmbracePetIns that went above & beyond for me yesterday and today. Companies really should follow their model, when cust. service means CUSTOMER??SERVICE! If you or anyone needs affordable health insurance for your fur baby or fur babies #EmbracePetInsurance is the way to go. ?? So extremely thankful for their speed and ability to understand me and try to help me as they could, in a time when it feels like I ... read more
Business response:
Thank you so much *******I will pass on your amazing words to Rachel and Brittany :-) Jenna ****** Director of Claims Embrace Pet Insurance
I absolutely love Embrace Pet Insurance. I am so glad that I got this pet insurance on my golden retriever as soon as I adopted him. He was healthy and happy until he developed epilepsy at the age of 3. Embrace has allowed our family to be at ease when it comes to spending money on my dog's treatment. It's highly affordable for the value it provides. Plus, the company's customer service is ABOVE AND BEYOND what I could even dream of. From chat support to phone calls with such kind human beings, I couldn't praise them more. I... read more
I have been using the company for about a year now and have not had an issue. Every time I need their help they are there. I will keep them for the time being.
Wow, I'm shocked at the negative reviews. Are we talking about the same company here?? It kind of makes me wonder. My experience is exactly opposite of these negative complaints. They have covered all my claims very quickly. Submitting a claim is a breeze online. Every time I have called I get a person on the phone almost immediately without wait. They are extremely helpful. There is nothing at all for me to complain about.
When I called to get information on Embrace Pet Insurance the sales person was not upfront on the coverage at all. She told me that dental cleaning was covered with the Accident and Illness plan as I find the Wellness coverage is far more expensive that paying for your own vaccines. I opted with her advice to just get the Accident and Illness plan. I called to inquire before my pets dental cleaning to make sure the information I received was correct and then I was told that I needed the Wellness plan for dental cleaning, the... read more
My family is military and I bought pet insurance through **** to protect my dog. Now Embrace is refusing to pay a claim that should be covered unless I put him under anesthesia for an MRI his veterinarian says he does not ******* dog, ******, was suddenly paralyzed out of nowhere in June and spent three days in the hospital. This is my heart dog and I'm sure my other pet owners out there can understand how out of my mind I was. Thanks to my wonderful veterinarian, we figured out it was a temporary condition and he would make... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by **** ********** on 10/20/2026. ****** presented for paralysis in June 2026 and the necessary diagnostics needed to confirm a definitive diagnosis were not pursued. As the related claim(s) were submitted during the exclusion period where coverage is restricted for intervertebral disc disease, a potential cause for the paralysis, the claims were unable to be covered. Embrace notes that **** **... read more
This "pet insurance" is a scam. It was discovered at the vet my dog had blood in his stool and was suffering with an itching caused by allergies I knew nothing about. I've been paying for Pet insurance through Embrace pet insurance to be covered when/ if something happens with my dog. After paying my monthly fee for 11 months without filling a single claim, I was told they will not cover the ****** vet bill because my dog had diarrhea 2 years ago. Really!!! This is a scam. They will use any reason to NOT pay the vet bill. I ... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ****** ******* on 10/7/2026. On 9/8/2026, claim number EC1298-5856 was submitted and subsequently processed. On 9/17/2026, the claim was completed. The charged invoices on this claim were provided partial coverage. The items not covered on this claim were ineligible pursuant to the Policys illness waiting period. Per our Terms and Conditions, pre-existing conditions are not eligible for cove... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 16,570 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open tomorrow at 8:30 a.m.