This profile has been claimed by the business owner or representative.
Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I woke up w/happy tears today after many HELLISH years. I am so very thankful to 2 AMAZING women Rachel & Brittany w/@EmbracePetIns that went above & beyond for me yesterday and today. Companies really should follow their model, when cust. service means CUSTOMER??SERVICE! If you or anyone needs affordable health insurance for your fur baby or fur babies #EmbracePetInsurance is the way to go. ?? So extremely thankful for their speed and ability to understand me and try to help me as they could, in a time when it feels like I ... read more
Business response:
Thank you so much *******I will pass on your amazing words to Rachel and Brittany :-) Jenna ****** Director of Claims Embrace Pet Insurance
I absolutely love Embrace Pet Insurance. I am so glad that I got this pet insurance on my golden retriever as soon as I adopted him. He was healthy and happy until he developed epilepsy at the age of 3. Embrace has allowed our family to be at ease when it comes to spending money on my dog's treatment. It's highly affordable for the value it provides. Plus, the company's customer service is ABOVE AND BEYOND what I could even dream of. From chat support to phone calls with such kind human beings, I couldn't praise them more. I... read more
I have been using the company for about a year now and have not had an issue. Every time I need their help they are there. I will keep them for the time being.
Wow, I'm shocked at the negative reviews. Are we talking about the same company here?? It kind of makes me wonder. My experience is exactly opposite of these negative complaints. They have covered all my claims very quickly. Submitting a claim is a breeze online. Every time I have called I get a person on the phone almost immediately without wait. They are extremely helpful. There is nothing at all for me to complain about.
This company is a total scam! They wont cover anything and they double your premiums every single year. Theyre stealing money from every one of their customers and they need to be shut down immediately. They told me that the premium price increases only based on tenure and if you change your coverage it will reset your tenure and lower your premium but then if you ever want to change it back, you will have to go through the review period again and anything that has been discovered since then will then be considered a pre exi... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed on 12/12/25. Embrace understands that facing premium increases with one's pet insurance policy can be challenging. We find it important to note that increasing premiums are impacting the pet insurance industry as a whole, with some pet insurance providers cancelling policies or reducing coverage on policies without the policyholders consent. All changes which are being done in order to maintain... read more
Embrace Pet Insurance Company does not act in good faith. They do not honor their contract. My dog is adopted. They did a thorough search of all health records from previous vet clinics. They established pre-existing conditions based on the data they obtained and then provided a waiting period for services. I have saved these communications. When submitting a claim, they have unreasonably delayed the process by again, going back to a vet office (4 hours from where I live) to seek more information (that they already had from ... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ******* ****** on 12/7/2025. On 10/9/2025, claim number EC1073-0561 was submitted and subsequently set to pending as Embrace collected and reviewed the insured pet's medical history, this process was completed to review possible expiration of the pet's temporary pre-existing conditions exclusion(s). On 12/11/2025, once the related information was verified, the claim was completed. The charge... read more
I paid over $300 a month to insure three dogs. I have filed two claims that sit in limbo. I am told they keep needing this or that from the vet. I have uploaded everything they say they need manually using their app. When I address that, they need something else. It's clear that they are never going to pay out, and I am paying a premium for nothing. IT'S A TOTAL SCAM!!! They are nice on the phone, and they make a lot of promises about what they will do and what they will cover. But then again, that is probably true of most S... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ******* ***** on 12/5/2025. On 11/10/2025, claim number EC1093-7670 was submitted and subsequently set to pending as Embrace obtained and reviewed the insured pet's pre-policy medical history. Medical history must be obtained and reviewed for all insured pet's prior to the determination of any claim coverage. On 12/9/2025, once all related information had been received and reviewed by Embrac... read more
Trying to cancel the policy because the 2026 premium doubled over last year. Cant get a confirmation of cancellation. Policy number is EP0058-8974
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ***** ****** on 12/5/2025. On 12/3/2025, ***** ****** was contacted regarding an inquiry to cancel their Embrace Pet Insurance policy. At this time, options were reviewed for reduced coverage and no changes to the policy were made. On 12/4/2025, after further review, ***** ****** requested non-renewal of their Embrace Pet Insurance policy. On 12/5/2025 this request for non-renewal was fulfil... read more
Wouldn't even provide any stars. Very disappointed. Beware Embrace considers fatty tumors on a lab a pre-existing condition and will deny you any type of cancer coverage, when fatty tumors are not necessarily cancerous. My labs doctor thought this fatty tumor was suspicious, embrace denied the biopsy and removal citing she had previous fatty tumors aspirated. Anyone who has labs knows they all have fatty tumors. Couldnt cancel fast enough. Just glad I only paid for 6 months. Will be passing this info along to all of. our dog... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ****** ********* on 12/2/2025. On 11/12/2025, claim number EC1096-7287 was submitted and subsequently set to pending as Embrace reviewed the insured pet's medical history. On 11/14/2025, claim number EC1095-1598 was submitted and also set to pending as Embrace completed the review of the insured pet's medical history. As these claims are in the process of being reviewed for potential coverag... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 14,105 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open on Monday at 8:30 a.m.