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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Appears to be a very helpful pet insurance business. So far I am very pleased with their customer service.
Business response:
Thank you very much for your kind words! If you have any questions or we can help in any way, please let us know! Sincerely, Steffani ******
I woke up w/happy tears today after many HELLISH years. I am so very thankful to 2 AMAZING women Rachel & Brittany w/@EmbracePetIns that went above & beyond for me yesterday and today. Companies really should follow their model, when cust. service means CUSTOMER??SERVICE! If you or anyone needs affordable health insurance for your fur baby or fur babies #EmbracePetInsurance is the way to go. ?? So extremely thankful for their speed and ability to understand me and try to help me as they could, in a time when it feels like I ... read more
Business response:
Thank you so much *******I will pass on your amazing words to Rachel and Brittany :-) Jenna ****** Director of Claims Embrace Pet Insurance
I absolutely love Embrace Pet Insurance. I am so glad that I got this pet insurance on my golden retriever as soon as I adopted him. He was healthy and happy until he developed epilepsy at the age of 3. Embrace has allowed our family to be at ease when it comes to spending money on my dog's treatment. It's highly affordable for the value it provides. Plus, the company's customer service is ABOVE AND BEYOND what I could even dream of. From chat support to phone calls with such kind human beings, I couldn't praise them more. I... read more
I have been using the company for about a year now and have not had an issue. Every time I need their help they are there. I will keep them for the time being.
Wow, I'm shocked at the negative reviews. Are we talking about the same company here?? It kind of makes me wonder. My experience is exactly opposite of these negative complaints. They have covered all my claims very quickly. Submitting a claim is a breeze online. Every time I have called I get a person on the phone almost immediately without wait. They are extremely helpful. There is nothing at all for me to complain about.
********. They take your money and run! The customer service from ********************** is the worst I have ever experienced. Just like insurance for humans, Embrace has no intentions of paying claims and they delay and delay and delay avoiding making a formal Claim decision. Not only will I no longer give Embrace my money, I will share my experience with the thousands of people that I know within the online dog community to never consider using this horrible company as their pets insurance carrier.
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ***** ****** on 6/29/2026. On 4/28/2026 and 4/29/2026, claim numbers *********** and ***********were submitted and set to pending. The claims are currently awaiting the receipt and review of the insured pet's pre-policy medical history. This medical history is needed to validate the original policy waiting / exclusionary periods.Per our Terms and Conditions, Embrace must have access to an in... read more
Very bad experience with Embrace on Feb.11, 2026 I took my dog to our veterinary for his routine physical the veterinary said he was very healthy and it was time to have his teeth clean so I had it done. I thought Embrace would be a good company for us to uses but when it came time to use them put in a claim for my dog dental Extractions which he went under surgery they would not pay for it. I gave them all the information they ask for and they kept coming back for more. I gave them my veterinarian for them to talk to. I Did... read more
Very bad experience with Embrace on Feb.11, 2026 I took my dog to our veterinary for his routine physical the veterinary said he was very healthy and it was time to have his teeth clean so I had it done. I thought Embrace would be a good company for us to uses but when it came time to use them put in a claim for my dog dental Extractions which he went under surgery they would not pay for it. I gave them all the information they ask for and they kept coming back for more. I gave them my veterinarian for them to talk to. I Did... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ******* ***** on 6/25/2026. On 5/10/2026, claim number EC1214-2737 was submitted and subsequently processed. On 6/24/2026, the claim was completed. The charged invoices on this claim were denied coverage pursuant to the Policys illness waiting period. Per our Terms and Conditions, pre-existing conditions are not eligible for coverage. ******* Bradys policy was non-renewed effective 7/16/2026... read more
BUYER BEWARE: Do not trust Embrace Pet Insurance.I have been a loyal Embrace customer since 2014 over a decade of premiums paid without a single lapse. I followed Embrace's own recommendations every step of the way when setting up and managing my policy. I did everything right.Embrace has now denied my claim by labeling a condition from 2017 as 'preexisting.' Let that sink in a condition that developed THREE YEARS after my policy began, while I was actively insured and paying premiums, is being called preexisting. That is no... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ***** ******* on 6/16/2026. Embrace understands the concern of the Pet Parent regarding the coverage of the claim in question, and we would be happy to clarify the decision. To start, we see that ***** ******* originally had a policy with Embrace for Granite in which coverage started 11/24/2014. That policy unfortunately was cancelled effective 12/13/2016 due to a billing issue. A new policy... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 15,187 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open at 9:00 a.m.