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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Appears to be a very helpful pet insurance business. So far I am very pleased with their customer service.
Business response:
Thank you very much for your kind words! If you have any questions or we can help in any way, please let us know! Sincerely, Steffani ******
I woke up w/happy tears today after many HELLISH years. I am so very thankful to 2 AMAZING women Rachel & Brittany w/@EmbracePetIns that went above & beyond for me yesterday and today. Companies really should follow their model, when cust. service means CUSTOMER??SERVICE! If you or anyone needs affordable health insurance for your fur baby or fur babies #EmbracePetInsurance is the way to go. ?? So extremely thankful for their speed and ability to understand me and try to help me as they could, in a time when it feels like I ... read more
Business response:
Thank you so much *******I will pass on your amazing words to Rachel and Brittany :-) Jenna ****** Director of Claims Embrace Pet Insurance
I absolutely love Embrace Pet Insurance. I am so glad that I got this pet insurance on my golden retriever as soon as I adopted him. He was healthy and happy until he developed epilepsy at the age of 3. Embrace has allowed our family to be at ease when it comes to spending money on my dog's treatment. It's highly affordable for the value it provides. Plus, the company's customer service is ABOVE AND BEYOND what I could even dream of. From chat support to phone calls with such kind human beings, I couldn't praise them more. I... read more
I have been using the company for about a year now and have not had an issue. Every time I need their help they are there. I will keep them for the time being.
Wow, I'm shocked at the negative reviews. Are we talking about the same company here?? It kind of makes me wonder. My experience is exactly opposite of these negative complaints. They have covered all my claims very quickly. Submitting a claim is a breeze online. Every time I have called I get a person on the phone almost immediately without wait. They are extremely helpful. There is nothing at all for me to complain about.
Do not do business with these people. They set you up. I set up a policy with these people that is over $100 a month that includes Wellness rewards. I called Embrace to ask them about these benefits since I've never had them before. I told the agent on the phone that I was going to wait until the waiting period is over before taking my newly adopted cat to the vet to avoid any problems, and the customer service agent says, "Oh you don't have to wait to take her to the doctor. Her wellness policy will cover it." So I take her... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ****** ***** on 8/17/2026. In July 2026, claim numbers ************ *********** and *********** were submitted and subsequently processed. On 8/17/2026 and 8/18/2026, the claims were completed. The charged invoices on these claims were denied coverage pursuant to the Policys illness waiting period. Per our Terms and Conditions, pre-existing conditions are not eligible for coverage. ****** **... read more
Unethical cancelation policy. There's no online cancelation process. You have to call in. Once you call in, you are put through three separate options over three separate questions. It says the for all other issues then press three. You sit in queue for nearly 20 minutes with the most annoying music ever. There's no visibility for how long you will be in queue. Once someone answers, you have to first validate your info. You then inform them of the cancelation. They say it's not the correct department and transfer you again. ... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by ******* ******* on 8/7/2026.We appreciate ******* ********* feedback on Embrace's cancellation procedure. We will take this feedback into consideration as we are always looking for ways to improve our service and our customer experience. At this time, while we do require cancellation via phone, the goal of our phone tree is to get the Pet Parent connected with the proper representative to pr... read more
I have paid Embrace over 7+ years every month for two dogs, with no major claims. The first time I needed real coverage a medically necessary carnassial tooth extraction Embrace denied the entire $810 bill over a wording *************** vet performed a standard Level 2 extraction, which always includes cleaning the tooth and surrounding area while the dog is under anesthesia. This is not optional, not cosmetic, and not a wellness cleaning. It is part of the surgical procedure. Every vet does it this way.Embrace refused to co... read more
Business response:
Dear Better Business Bureau,EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by **** ******* on 8/5/2026.On 7/23/2026, claim number *********** was submitted and subsequently processed. On 7/23/26, the claim was completed. The charged invoices on this claim were covered, with the line item relating to "Dental Level 2" falling to Wellness Rewards, which for this Pet Parent had been utilized on a prior claim.Per our Terms and Conditions, dental prophylaxis procedures are n... read more
Extremely poor service youre essentially paying for nothing. They will delay the process of reimbursing just to deny it. Look elsewhere
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by **** ****** on 7/21/2026. On 6/23/2026 , claim number ***********was submitted and subsequently set to pending. The status of this claim is pending receipt and review of the insured pet's pre-policy medical history. At this time, medical history is needed from one veterinary provider and records have been received for two additional providers. The documents from these providers are currently... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 15,544 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open tomorrow at 8:30 a.m.