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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Insurance Plans Designed with You and Your Pets in Mind All of your pet’s unexpected accidents & illnesses are covered with Embrace’s one simple yet comprehensive pet insurance plan. Personalize your policy by selecting the annual maximum, annual deductible, and reimbursement percentage that fit your budget and needs.
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I bought my policy for my 5 yr cat - who is healthy 11 months ago - I just received a renewal policy to begin in a month and the price has risen from 26.32/month to 43.10 -- at least a 60% increase - i didn't file any claim for that year . I tried calling 3 times to get a person, but gave up each time after 10 min- no one answered ( normal work hours) I emailed, and someone did respond which I appreciate - with excuses of the reason for an increase - age; tenure of insurances (??) and inflation. I understand the inflation - ... read more
I bought my policy for my 5 yr cat - who is healthy 11 months ago - I just received a renewal policy to begin in a month and the price has risen from 26.32/month to 43.10 -- at least a 60% increase - i didn't file any claim for that year . I tried calling 3 times to get a person, but gave up each time after 10 min- no one answered ( normal work hours) I emailed, and someone did respond which I appreciate - with excuses of the reason for an increase - age; tenure of insurances (??) and inflation. I understand the inflation - ... read more
This company is a scam. If you don't take your cats to the vet within 14 days of opening the policy, your policy defaults from Illness to only Accident. This is written clearly in terms and conditions. However, they will continue to charge you for the full policy and refuse to refund the difference. Terms and Conditions state: "Your Pet must have been examined by a Veterinarian in the twelve (12) months prior to the Pet Original Start Date as shown on the Schedule Page(s) or within fourteen (14) days after the Pet Original S... read more
Pet insurance is a fraud and a scam. I signed up with them in August of 2023 and took my baby girl for a dental cleaning and in December of 2023 when I was already signed up with the insurance my doctor said that she has periodontal disease stage 2. I submitted the claim they came back to me and said the claim is being denied because you had your puppy has pre-existing periodontal disease noted prior to August of 2023. This is total b******* because I looked at all her records and even verify that with my vet and she said th... read more
Constantly deny claims. Absolutely horrible for an 'insurance' company to take $200 per month and consistently deny all your claims. This happens every time. Turn in claim for $300. They pay out $16. Crooks.
This company is a scam. Report them to the your state and federal insurance folks. They rejected my claims and sent a detailed list of all the things they would reject in the future (basically everything) after making multiple ridiculous requests, including requesting the complete medical history of my dog from the place he was neutered in 2013 (for a request submitted in 2024). They also repeatedly did not answer my questions, sent inquiries to the wrong vets, and raised their rates 25% from year to year.
Horrible customer service I have ever experienced with a pet insurance. Multiple ignored emails, attitude over the phone, and will do everything possible not to cover something. I work in the veterinary field and I will make sure to tell every single person i come across to avoid this company like the plague. Seriously hope you guys go bankrupt.
At first embrace pet insurance was awesome. Just want to warn anyone wanting to breed your dog if anything happens to your dog that originally has nothing to do with them being pregnant I.E. they get a GI infection due to food, they will not cover anything. I.E. my dog was pregnant she got a GI infection which cause abnormal pain which put pressure on the fetus. she was put on antibiotics, anti inflammatory and pain meds. We had compliances puppy's started to miscarriage which cause another infection which affected her and t... read more
Being a huge advocate for pet insurance, I did a lot of research for my newly adopted rescue dog. Embrace seemed top notch and I loved that it was affiliated with USAA. Our first year was great., but then I was outraged that on my one-year renewal they wanted to increase my plan by 121%! I looked at my old notes and called and spoke with several representatives and was always told that 121% increase is very much so out of the norm, that most people only see a few dollar increase, maybe 25% increase, but there is nothing they... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 13,669 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is open now. It will close at 8:00 p.m.